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Email thisWebsite: https://www.scu.mb.ca/
Headquarters: Steinbach, Manitoba
Parent company: n/a
Credit union? Yes
Available to Quebec residents? Yes
Founded in: 1941
Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.
Latest discussions about Steinbach Credit Union -- view all
| Forum/Topic | Started | Last post | Posts |
|---|---|---|---|
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Steinbach Credit Union |
September 13, 2024 |
September 13, 2024 |
1 |
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Steinbach Credit Union |
May 27, 2022 |
May 30, 2022 |
4 |
|
Steinbach Credit Union |
March 17, 2022 |
March 17, 2022 |
1 |
|
Steinbach Credit Union |
April 7, 2020 |
September 17, 2021 |
23 |
|
Steinbach Credit Union |
July 29, 2021 |
August 1, 2021 |
17 |
Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 2 / 5 stars
Fees: Rated 2 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars
How long have you banked with them?: Approx 25 years
Why do you bank with them?: They used to be great. Customer service, rates, etc. I was proud to say I was a member. Even my family joined up after me.
What do you like about this bank / credit union?: Nothing anymore.
What could be improved about this bank / credit union?: Customer service is horrible. Like everyone else hear has said, they need more staff and better training for their staff. I had to wait THREE weeks to get an appointment for an estate account. Contact other banks and credit jnions as part of that same estate and had appointments in 1-3 days.
General comments: As soon as all my investment terms end - I’m pulling everything out. As soon as probate is granted on the estate I’m working on - I’m pulling that out to and moving to an estate account set up at another financial institute.
Review by K — April 28, 2024 @ 7:54 am
Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: could not get set up
Why do you bank with them?: I dont
What do you like about this bank / credit union?: high interest
What could be improved about this bank / credit union?: Very poor customer service; technical issues; even when we escalated issues/concerns they just respond with canned/irrrelevant answers
General comments: These guys are worse that most self-serve online banks. We couldnt even get our accounts set up...cant imagine how horrific it would have been once they had our money
Review by Jimbo Jones — June 1, 2023 @ 6:27 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: since 2017
Why do you bank with them?: High interest acct
What do you like about this bank / credit union?: NOTHING
What could be improved about this bank / credit union?: 0
General comments: I opened High interest acct (Online only acct) about 6-7 years ago. I could not access my acct anymore. I called and they said acct was closed due to inactivity. Charged me $20 dormant fee. Apparently they sent a letter advising my account was inactive, but I never received this (my addr is good, AND I have kept every piece of paper they've ever sent me). BUT they don't send an email Warning. Just a letter via Canada post mail. Remember this is Online only High interest acct. EVERYTHING is done online: transfers, withdraw, invest.... But SCU does not bother sending email to warn clients about this. Yet SCU sends regular Marketing emails (mortgage, contest, new banking...) but Nothing when it comes to Warning clients? So SCU cares more about you buying products and making $$ from their clients, rather than sending an important notice. Also, this is an Online High interest acct - the point is to put $$ in this account so it earns high-interest. Like putting $$ in a 3-yr or 5-yr GIC. So why must there be "regular" activity? Its not a chequing acct. Anyhow, Extremely disappointed with Steinbach. All interest earned over they years were "wiped out" by their fee (for which I never received a warning), A total BS credit union....
Review by Anton — May 24, 2023 @ 8:16 am
Customer service: Rated 1 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 3 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: over 10 years
Why do you bank with them?: interest rates on Savings are generally good.
What do you like about this bank / credit union?: Nothing anymore. Customer Service is terrible, no one seems to know what they are doing. Call center staff are not knowledgeable with procedures and seem to give conflicting information.
What could be improved about this bank / credit union?: Customer Service and adequate staff training.
General comments: This credit union used to be about the members, but now I feel it's about the numbers. They have gotten so big that they lost sight of the Customer Service factor.
Review by Robert — February 21, 2023 @ 6:04 pm
Customer service: Rated 3 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars
How long have you banked with them?: about a year
Why do you bank with them?: interest rates
What do you like about this bank / credit union?: interest rates
What could be improved about this bank / credit union?: better EMTs
General comments: We will no longer use SCU for ENTs as their system consistently sends false messages creating overpayments.
Review by BE — December 20, 2022 @ 11:21 am
Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: over 30 year
Why do you bank with them?: for interest rates, but now Banks can do better.
What do you like about this bank / credit union?: now, not much.
What could be improved about this bank / credit union?: all aspects of banking, 1st: competent staff
General comments: Awful on all counts. Stay away. Accounts transfers can take forever, + fees.
Review by andrew — July 12, 2022 @ 8:15 am
Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars
How long have you banked with them?: 15
Why do you bank with them?: Savings etc.
What do you like about this bank / credit union?: Used to be good, no more.
What could be improved about this bank / credit union?: Customer service has to be improved.
General comments: Some employees have the tendency to take and transfer money between accounts without customer consent. They don't inform the customer. Which is absolutely wrong.
Review by Nana — July 5, 2022 @ 4:17 am
Customer service: Rated 1 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: I've had accounts with SCU for almost 1 year. I can't wait to move away from them as soon as my GIC matures
Why do you bank with them?: They seemed to have good rates and acceptable customer service when I signed up as a new customer. I've had nothing but problems ever since.
What do you like about this bank / credit union?: Nothing now. They just don't answer their phone or return emails.
What could be improved about this bank / credit union?: I have tried to reach someone in their Customer Service Dept for more that 10 days. I've called about 15 times, I've been on 'hold' for over 2 hours (combined). NO ONE EVER ANSWERS THE PHONE. Unfortunately they have lost our business as a result of this. We even tried to contact them using their 'contact form' on their website. No one ever replied. Sorry SCU you need to update your customer service contact center or you will continue to lose more customers.
General comments: SCU needs to up date their phone system. We held on the phone for assistance day after day after day. Their phone message says 'someone will be with you in a moment' - yet the calls are never answered. (1) They should indicate what the 'wait time' will be. (2) They should indicate where you are in their phone queue - OR- (3) they should let you leave your name and number to have your call returned when someone is free.
Review by Wm — March 7, 2022 @ 1:22 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 4 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 60 plus years
Why do you bank with them?: gramdpa was a charter board member
What do you like about this bank / credit union?: better int rates
What could be improved about this bank / credit union?: I bank at many larger inst. and never do I have to wait so long to get help on the phone. This is totally unacceptable.
General comments: Customer service has to improve.
Review by j penner — February 25, 2022 @ 4:03 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 2 / 5 stars
Fees: Rated 2 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Too long
Why do you bank with them?: I was told they had the best interest rate
What do you like about this bank / credit union?: nothing
What could be improved about this bank / credit union?: Employees could learn their jobs. The right hand doesn't know what the left hand is doing.
General comments: Biggest waste of time trying to bank here compared to other institutions.
Review by bots97 — July 23, 2020 @ 8:33 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Can not bank with them as they wont return my calls
Why do you bank with them?: I dont. I call and get their telephone center which is useless and wont put me through to a branch
What do you like about this bank / credit union?: Nothing because i cant do business with them. They cant even manage their messages
What could be improved about this bank / credit union?: Provide proper customer service. I have been banking for 40 yrs never seen anything like this
General comments: Just plain bad business
Review by M Kooiman — July 3, 2019 @ 2:48 pm