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Email thisWebsite: https://www.neofinancial.com/
Headquarters: Calgary, Alberta
Parent company: n/a
Credit union? No
Available to Quebec residents? No
Online banking: Yes
Founded in: 2020
The Neo Money account is provided by Concentra Bank. Deposits held in Neo Money accounts are combined with eligible deposits held at Concentra Bank for the purposes of CDIC coverage.
Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.
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Latest discussions about Neo Financial -- view all
| Forum/Topic | Started | Last post | Posts |
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Neo Financial |
December 19, 2024 |
February 16, 2025 |
5 |
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Neo Financial |
February 5, 2025 |
February 5, 2025 |
1 |
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Neo Financial The interest rate on HISA account will be changing from 4.00% to 3.00%, as of November 1, 2024. |
October 26, 2024 |
October 26, 2024 |
1 |
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Neo Financial |
October 15, 2024 |
October 20, 2024 |
9 |
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Neo Financial |
December 29, 2023 |
January 23, 2024 |
12 |
Customer service: Rated 1 / 5 stars
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.):
How long have you banked with them?: 48hrs
Why do you bank with them?: App is good.
What do you like about this bank / credit union?: Their app.
What could be improved about this bank / credit union?: Account Freezing and False Positive Fraud Detection when making Deposits
General comments: I want to report what happened with Neo. Neo froze my account within 48hrs of account opening. All I did was link 6 external accounts and conducted 2 deposits via bank transfer and 2-3 eTransfer deposits. Only deposits were made. No withdrawals made. Few hours later they send me an email threatening they will close out all of my accounts within 30 days if I don't send all 6 bank statements to prove the linked accounts are mine. During the account freeze I had no login access to even check my balances. Customer service when you call knows nothing. The only way to talk is by email with their fraud department. It resolved by 12pm the following day after they got what they wanted. This is just a warning to anyone thinking to open with Neo.
Review by Lucas — February 5, 2025 @ 9:39 am