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Email thisWebsite: https://www.eqbank.ca
Headquarters: Toronto, Ontario
Parent company: Equitable Group
Credit union? No
Available to Quebec residents? Yes
Founded in: 2016
Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.
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Related articles
- How to open an EQ Bank joint account - Jun 26, 2020
- Beyond the rate: avoiding NSF charges and managing chequing and savings account cash flow - Sep 3, 2019
Latest discussions about EQ Bank -- view all
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EQ Bank |
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EQ Bank EQ Limits for pulling funds from another financial institution? |
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EQ Bank |
November 14, 2024 |
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Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees: Rated 3 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 7 years
Why do you bank with them?: Financial Advisor recommended
What do you like about this bank / credit union?: a lot or good thing ....But The Customer Service is POOR
What could be improved about this bank / credit union?: 1 ) E Q need to make customer service easier when needing help or speaking with a higher level of management call me back in 2 to 3 days not helpful. 2 ) no one call you back ?3 ) lack empathy
General comments: I have written a letter to Andrew Moore President of EQ bank but not sure if he will receive it Been a client for over 7 years never having an issue . until last weekend . MY account was hacked ... $ 20 was transfer out ? , have filed all sorts of complaints no on at EQ has called back all they are saying is takes up to 30 days to investigate ? Brutal service .. will pull my entire portfolio once ths is resolved
Review by d morelli — November 25, 2024 @ 9:51 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: for 6 month
Why do you bank with them?: my fault
What do you like about this bank / credit union?: almost nothing
What could be improved about this bank / credit union?: Customer service
General comments: Worst bank I ever had. If they will block your account you never unblock it again. Trying to do it for 3 month.
Review by Artrem — March 1, 2024 @ 11:48 am
Customer service: Rated 4 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: A month
Why do you bank with them?: Interest rate and able to do daily banking
What do you like about this bank / credit union?: Interest rate and reputation
What could be improved about this bank / credit union?: See general comments
General comments: I’m new with EQ and this bank I must say is full of glitches, most frustrating. I encountered many errors on their bank web site, namely: Unable to add a contact for e-transfer (had to call to find a work around) Unable to find a payee (payee data is in English only, how can I find «La societe de l’assurance automobile» or SAAQ ???) Unable to auto link externally with Alterna bank, had to phone and have it done manually Fax number within Canada does not work Discrepancy of amount total on main page was fixed (for now). Unable to copy referral code for friend (error). My first impression: EQ is a wannabe bank. A real bank would not allow so many errors and glitches.
Review by Denis — February 5, 2024 @ 8:24 am
Customer service: Rated 4 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 2 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: 4 years
Why do you bank with them?: Convenient, online, joint account, fast transfers
What do you like about this bank / credit union?: Online
What could be improved about this bank / credit union?: Raise the interest rate
General comments: EQ doesn't seem to be keeping up with the interest rate they are offering. Maybe it is time to switch to another online HISA.
Review by Scott — December 12, 2022 @ 10:12 am
Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 4 months
Why do you bank with them?: interest rates
What do you like about this bank / credit union?: Name is easy to spell
What could be improved about this bank / credit union?: customer service
General comments: Poor customer service. All is well until there is a problem
Review by Alan — November 14, 2022 @ 10:54 am
Customer service: Rated 4 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: 2 years
Why do you bank with them?: high interest
What do you like about this bank / credit union?: web site features. quick connecting to other bank accounts.
What could be improved about this bank / credit union?: separate cdic insurance for GIC
General comments: very happy
Review by John — November 10, 2022 @ 12:36 pm
Customer service: Rated 3 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: 1 Yr
Why do you bank with them?: Diversification.
What do you like about this bank / credit union?: Some competitive GIC rates
What could be improved about this bank / credit union?: Joint GIC's!
General comments: Initially joined because of rates but then discovered that while they offer joint HISA's they still do not offer joint GIC's. So, our account balances remain at $1.
Review by C.G. Ouimet — November 6, 2022 @ 6:48 am
Customer service: Rated 3 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: 2+ years.
Why do you bank with them?: Decent interest and reasonable interface.
What do you like about this bank / credit union?: Good site UI, reasonable response times, and good basic services.
What could be improved about this bank / credit union?: Broader range of services, but perhaps that would eat into the current benefits.
General comments: We've been with them a few years now. Over the course of being a customer they've continued to improve the website and app. We've seen things go from “annoying” to "working well." If your needs fit within the narrowest version of what they offer, you'll be fine. Don't expect the services of larger institution. Overall, I've grown to be reasonably happy with the online experience of using EQ, despite some serious misgivings after we first joined.
Review by Peek Aye — October 20, 2022 @ 12:00 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 2 years
Why do you bank with them?: high interest rate
What do you like about this bank / credit union?: nothing
What could be improved about this bank / credit union?: get secure sign
General comments: DO NOT BANK WITH EQ, YOUR ACCOUNT WILL BE HACKED AND YOUR MONEY STOLEN. On March 26/21 $40,000 was taken out of my account and transferred out TD Unlimited. I got a notification that a $12,900 transferred did not go through and that's when I saw my money taken out. I contacted EQ immediately and my account was frozen, till they could find out what happened. While my account was frozen another $20,000 was taken out. I phoned again and they said it was an internal transfer and they could do nothing about it, So now I am out $60,000. I was told my computer got hacked as well as my Telus account and that's how they took out the money. I had my computer checked out by a computer company and they told me there was no way my computer got hacked. I contacted Telus, they told me my account was not hacked. I tried contacting EQ security to tell them the information, left multiple message and never heard back from them for 9 day. I did have a few sleepless night. Finally they contacted me and they insisted my computer got hacked, even after it was all checked out. I told them perhaps the bank got hack. Oh NO, we as secure and it is my fault. The end result was I did get my money back and they told me to make sure my computer is save and if it happens again my money will not be covered. I asked them about the investigation and they would not tell me anything, other than my computer got hacked. So I took all of my money out and went to a REAL BANK. The customer service and the security at EQ is a joke, Don't bank there.
Review by roy — October 10, 2021 @ 4:22 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 3 months
Why do you bank with them?: Higher Interest rates.
What do you like about this bank / credit union?: Higher Interest rates.
What could be improved about this bank / credit union?: Decent customer service. Responding/acknowledging emails will be appropriate perhaps...
General comments: When it looks too good, stay away.
Review by John Doe — April 5, 2021 @ 7:06 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 2 years
Why do you bank with them?: Interest rates
What do you like about this bank / credit union?: Interest rates
What could be improved about this bank / credit union?: Website and mobile app that work properly and don't have such frequent technical issues or complete outages. What good is an online bank with no way to connect with them online? Moved and can't change my address. Can't do an e-transfer out. Online chat attendant says to clear browser cookies. Now can't even log in online or on mobile app. Certainly not the first time I've had issues.
General comments: Looks like people have been complaining about their IT issues for years. Decided to move my money out and consider bringing it back if they ever get their you-know-what together.
Review by Fruitypunk — January 13, 2021 @ 4:40 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Three years
Why do you bank with them?: Interest rate
What do you like about this bank / credit union?: Interest rate
What could be improved about this bank / credit union?: Everything related to customer support, and everything technical.
General comments: Two days ago I was sent an INTERAC e-transfer which I attempted to deposit at EQ Bank. The transfer failed, for no reason anyone at EQ can tell me. They told me to try again in 24 hours – I waited 48 to be safe, and just tried again, and it still won't work. Almost $4000! I contacted the party that sent it and asked them cancel the transfer, and they said their notice indicated I failed to enter the correct code (I did not), and also the system would not let them cancel. I tried to deposit it into another bank, and that was denied. So now $4000 of my money is in limbo, and I am on hold with EQ, waiting to talk to someone, anyone. 27 minutes so far on hold. What a garbage bank – what good is interest if they LOSE YOUR MONEY? Anyone have any ideas of what to do next? Customer Care is useless – they have no idea what's going on.
Review by BPanhuyzen — December 17, 2020 @ 3:07 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.):
How long have you banked with them?: 3
Why do you bank with them?: My mortgage broker deal with them. We were led to this bank, there was no alternative.
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: We are in the midst of pandemic...be sensitive to your client
General comments: I am very disappointed with them. I ask if they can help us in our lowering our mortgage interest since we have a reduced income because of the pandemic instead they make us look like a fool. Very inhuman.
Review by Richard Atillo — November 26, 2020 @ 10:41 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 1 week
Why do you bank with them?: I won't be anymore
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: Everything
General comments: DO NOT BANK WITH THIS INSTITUTION they do not have the ability to provide its customers with adequate resources for their banking needs but they will honestly give you the runaround over and over again and never actually answer any of your concerns or questions. they are apparently managed by no one who never returns calls and is never there. Their customer service Representatives don't put the needs of their customers first which what they should be doing.You can find better service elsewhere
Review by Keith Blue — September 18, 2019 @ 1:29 pm
Customer service: Rated 4 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 5 months
Why do you bank with them?: High interest savings account, no fees
What do you like about this bank / credit union?: High interest savings account, no fees, free interac transfers
What could be improved about this bank / credit union?: chequing account with quicker access to cash
General comments: Good so far. Only painful experience I had initially was the way the text message was used to authenticate during web access. I never save cookies of my browser and it was pain that with every login, every menu options, I had to enter the OTP/secure code send to mobile phone, even within the same sessions. I out right hate when text is the "only" way for security. To me that is the most lazy and inconvenient way of handling security because of the fact that I might still be in the world where I can be accessing the online banking with internet and no phone signal to receive text at the same time. So when I mentioned this to the customer care they said that is how the website is designed and there is no alternative. But what they themselves do not know was, that option can be turned off to secure questions. I myself had to figure this out. Apart from this unpleasant experience, over all smooth and worry free banking so far.
Review by RK — August 6, 2019 @ 4:23 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 1 week
Why do you bank with them?: in hopes of high interest rate GIC';s
What do you like about this bank / credit union?: right now - nothing
What could be improved about this bank / credit union?: stay away from it!
General comments: I opened EQ Bank account hoping to purchase their 3month 3% GIC - for starters. Opened account and transferred funds on July 15 2019. Funds were not available until July 23 2019. As soon as funds got available attempted to buy GIC's - system does not allow me to do it citing 'technical difficulties'. So the promised 3% rate is diluted by 8 days delay from start. Would be moving funds back we'll see how this works.
Review by Andrey Gleener — July 22, 2019 @ 10:15 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees: Rated 3 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 3 years
Why do you bank with them?: park my funds with high interest and CDIC coverage
What do you like about this bank / credit union?: daily intrest
What could be improved about this bank / credit union?: customer service
General comments: good rates so ok online but, like Tangerine, if you have to deal with a human being customer service totally sucks consistently
Review by nicholas collins — June 10, 2019 @ 11:33 am
Customer service: Rated 5 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 3 years
Why do you bank with them?: Rates
What do you like about this bank / credit union?: Great Website.
What could be improved about this bank / credit union?: Still no joint accounts after 3 years. They apparently have no intention of adding this.
General comments: I waited for 3 years for joint accounts and finally gave up and withdrew all my money. I left the account open with a zero balance. I cannot in good conscience have money in an account in my name only. I don't understand why they cannot add the joint account feature but they lost me as a customer because of it.
Review by Patrick McKeag — June 2, 2019 @ 9:39 am
Customer service: Rated 3 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 1 year
Why do you bank with them?: High interest rates
What do you like about this bank / credit union?: High interest rates. Good about transferring money in and out of my account
What could be improved about this bank / credit union?: The sign up process was a nightmare. It took almost 1 year as I would give up trying to set it up.
General comments: As long as they keep up a decent interest rate, absolutely fine with me. It is not my main bank. I only put cash in a savings account for emergency situation. I still use the main big banks for the important stuff. Not sure if I would ever go above the CDIC insurance limit just in case they fold or encountered issues like we saw at Oaken.
Review by Mary-Lynn Bastian — September 25, 2018 @ 8:57 pm
Customer service: Rated 5 / 5 stars
Account features:
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: a couple of years
Why do you bank with them?: Interest rate
What do you like about this bank / credit union?: simple and effective.
What could be improved about this bank / credit union?: I'd like to see joint account available
General comments: good bank , simple, clear, basic probably but they offer is good. If you dot require a fancy account this is very good, the saving account is essentially free, there is just a 5 days hold on funds when u transfer in but i find it reasonable.
Review by Davide — July 29, 2018 @ 6:16 am
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 6 months
Why do you bank with them?: I heard good things from my friends and the interest rate of course
What do you like about this bank / credit union?: Ease to transfer and the interest rate
What could be improved about this bank / credit union?: More products such as TFSA, RSP, and unlimited e-transfers. One day I hope.
General comments: n/a
Review by Adam — July 10, 2018 @ 8:26 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: couple of years
Why do you bank with them?: interest rate only, other than that i loathe them!
What do you like about this bank / credit union?: see above
What could be improved about this bank / credit union?: absolutely everything, even acct opening was a major hassle
General comments: nothing to add
Review by randy — July 6, 2018 @ 6:42 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 5 months
Why do you bank with them?: Initially interest rate.
What do you like about this bank / credit union?: I like the interest rate but I also like the ease of use. I have my main account (linked to an outside bank) and then 4 sub accounts. Bill payments, e-transfers and transfers to other EQ customers can be done directly from the sub accounts. It my regular bank (that pays basically no interest) if I want to pay for something from one of my savings accounts I have to transfer the funds to my chequing account and then pay the bill from there. It's just an extra unnecessary step. If I paid out of my savings account it would cost $5 per transaction. I use EQ as my main bank account and transfer money weekly to my brick and mortar bank for debit spending
What could be improved about this bank / credit union?: There are 4 free e-transfers per month -more would be better. My brick and mortar bank charges me $15.95 and only gives me 2 "free" e-transfers.
General comments: I love EQ - I've had a couple of questions and have had them answered online pretty much immediately.
Review by BailinginBC — June 25, 2018 @ 6:27 pm
Customer service:
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 6 weeks
Why do you bank with them?: High interest rate, on-line convenience.
What do you like about this bank / credit union?: Interest rate
What could be improved about this bank / credit union?: I have read all the user comments and some of them made me nervous regarding the safety of my money and their customer service, Then I realized that most comments are quite old.
General comments: I had only a small problem on opening an account and called customer service. The representative was polite and knowledgeable and gave me an immediate answer. I made one additional transfer that went without a hitch. Having worked in IT I realize that system bugs cannot be fixed immediately on demand. It seems that their systems have improved over the last year.
Review by Wib — January 10, 2018 @ 5:15 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 6 days
Why do you bank with them?: interest rates
What do you like about this bank / credit union?: nothing, I am leaving them
What could be improved about this bank / credit union?: hold on 5 business days is farce, arrogant customer service reps
General comments: I opened the account on 12th, send money via direct deposit on 13th and have them on hold until tomorrow as per their.... policy of EQ Bank to keep the funds on hold for 5 business days to be assured the funds transfer correctly. The hold policy is part of your EQ Bank agreement..." as it was explained to me by rather condescending customer chat person.
Review by Hana — December 19, 2017 @ 2:32 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Too long
Why do you bank with them?: High interest rate. Otherwise, would have left long ago.
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: Get rid of snotty, righteous client service
General comments: Horrible bank. Treat clients like dirt
Review by AS — December 12, 2017 @ 4:25 pm
Customer service: Rated 2 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 6 months
Why do you bank with them?: High interest
What do you like about this bank / credit union?: High Interest only
What could be improved about this bank / credit union?: Their computer system is one of the worse in their field
General comments: Hope they hire some better computer staff
Review by P L — November 17, 2017 @ 4:51 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars
How long have you banked with them?: 1 week
Why do you bank with them?: Attracted by their hi interest rate of 2.30%, 5 free e-transfers, easy to transfer money in and out of the account.
What do you like about this bank / credit union?: Mostly the high interest rate. It was simple enough to create an account, then only had to wait 1 business day before they deposited a few pennies in my linked account, and I used that amount to verify my EQ account. The bank is also compatible with Mint for budgeting.
What could be improved about this bank / credit union?: The app is a little on the slow side. I can't rate their customer phone, email or online chat features as I haven't had to use it.
General comments: Simple enough, straight forward, best rate. No complaints yet.
Review by Matt — October 25, 2017 @ 8:24 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 1 month
Why do you bank with them?: high interest rate, I need it to pay monthly bills
What do you like about this bank / credit union?: high rates
What could be improved about this bank / credit union?: improved, fancier website
General comments: easy to set up, very straight forward --great customer service, they answer the phones immediately unlike other sites where you are put on old for long periods of time
Review by steve — October 12, 2017 @ 10:58 am
Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 5 days
Why do you bank with them?: I don't - not anymore
What do you like about this bank / credit union?: nothing
What could be improved about this bank / credit union?: service improvement consultation fees are extra
General comments: The technology seems better suited for 1995. Created an account and completed the verification process, and after my first transfer of funds it locked me out of my account. The guy who answers the phone (calling them customer service would be a disservice to those actually in the business) could not explain why my account was locked. Spent more time on the phone unlocking my account than I had invested in doing business with them at that point. The reason why I prefer online tools is to avoid spending time on the phone with dotards. Way too many solid online options to have to bother with EQs nonsense. Needless to say - account closed.
Review by Alex — October 5, 2017 @ 9:49 am
Customer service: Rated 4 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 18 months
Why do you bank with them?: High interest rate...easy interface
What do you like about this bank / credit union?: Same as above
What could be improved about this bank / credit union?: I'd like iOS app to go back further than 3 months
General comments: Good high interest low touch bank...I'm glad we have this option for cash
Review by Gary Simon — September 23, 2017 @ 2:29 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: Since inception.
Why do you bank with them?: Highest interest rate in Canada, easy access to my money.
What do you like about this bank / credit union?: Does everything it advertises.
What could be improved about this bank / credit union?: I would like to see joint accounts become available.
General comments: I am enjoying the monthly interest 'cheques.'
Review by Frank Scott — September 23, 2017 @ 10:09 am
Customer service: Rated 1 / 5 stars
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: I haven't - I couldn't even get past the enrollment form due to issues with verification by Trans Union. They even post the wrong phone to Trans Union on their website - the number given is for US customers only.
Why do you bank with them?: I don't and I won't
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: Make the enrollment process better and provide some basic customer service
General comments: Never had to work so hard to try and GIVE money to a bank. Not worth the effort
Review by Gary — September 18, 2017 @ 6:53 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars
How long have you banked with them?: Never got that far
Why do you bank with them?: I wanted to for the interest rate
What do you like about this bank / credit union?: interest rate
What could be improved about this bank / credit union?: Better customer service, better online application process
General comments: I tried signing up for an account, i received a message saying they were not able to validate my personal information, i should contact transunion. i called customer service and was told rudely that i could not have possibly seen that page and i should try again and call back if i received the same message. i was talked down to at every turn with this customer service rep. fast foward 35 minutes later after trying to apply again i received the same message, the customer service rep was worse than the first, she was rude and totally contradicted what the first customer service rep said. she kept talking and would not listen for the info i was trying to give her, i unfortunately had to abruptly end our conversation. i am totally turned off by poor customer service especially at the beginning stage. i would not want to encounter future problem when i am already all in
Review by Maria — August 4, 2017 @ 12:08 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 2 weeks
Why do you bank with them?: I don't anymore
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: I've been attempting for 2 weeks to open an account. First, their app doesn't work, so you can't submit a cheque. I managed to create a login, and receive their two verification deposits. I emailed them a bank statement as they asked for an ID/statement to verify my account. After a week a heard nothing and tried to log back in. It asked me to re-confirm that I had submitted a verification document. It then didn't let me proceed beyond that step. I wouldn't trust these guys with my money.
General comments: None
Review by Sal — August 1, 2017 @ 1:55 pm
Customer service: Rated 4 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars
How long have you banked with them?: 2 years
Why do you bank with them?: Rate
What do you like about this bank / credit union?: Rate
What could be improved about this bank / credit union?: App
General comments: App sucks. For a digital bank you would think that their app would be good . 80% of the time when u do call in they don't do much. It is annoying But since it's obviously not the agents fault. They don't control things like that. To recap HIRE A GOOD DEVELOPMENT TEAM FOR YOUR APP.
Review by Steve — February 8, 2017 @ 12:39 am
Customer service: Rated 3 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars
How long have you banked with them?: 8 months
Why do you bank with them?: Interest rate
What do you like about this bank / credit union?: Interest rate
What could be improved about this bank / credit union?: Information regarding interest rate changes
General comments: Still best rate at 2%, but rapidly reduced
Review by David Kemp — September 29, 2016 @ 6:40 am
Customer service: Rated 3 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars
How long have you banked with them?: 7 months
Why do you bank with them?: Best interest rate
What do you like about this bank / credit union?: Interest rate. Quick transaction.
What could be improved about this bank / credit union?: Interface. They have an ability to pay bills but i don't know why.
General comments: Generally good. The reduction of their interest rate from 3% to 2% was a annoying but it still is the best interest rate out there. Money transfers (both ways) fairly quickly.
Review by nik — September 24, 2016 @ 11:02 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 8 months
Why do you bank with them?: Becasue of higher interest rate 3% non-promo, which was a marketing technique, now 2.25%
What do you like about this bank / credit union?: Nothing i like , except all problems and limitations to do banking. You need iphone 5 or higher only, they don't support any other iOS devices like ipod, ipad. You must have internet access to do telephone banking as they send a code, if you are on vacation, camping, YOU MUST HAVE EMAIL ACCESS, OTHERWISE, NO TELEPHONE BANKING WITH EQ. YOU ARE STUCK. No other form of verification is there. The mobile app not working for cheque deposites, they say upgrade the iphone to latest (spending another $600-700 for new iphone) no way
What could be improved about this bank / credit union?: you may get stuck with your money, as they like you to send cheques by canada post
General comments: any complaint to top management ignores and hardly any response, use your wisdom before you open for just 2.25%. this is not for someone who doesn't have latest iphone with data, and internet access to do even telephone banking. All other banks like pcf, tangerine doesn't need any of these, right now tangerine giving 3.25% promo for selected customers and also new customers 2.4% for 6 months with $50 referral bonus
Review by Thomas — August 3, 2016 @ 5:25 am
Customer service: Rated 1 / 5 stars
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Never got as far as banking
Why do you bank with them?: I was attracted by their high interest rates
What do you like about this bank / credit union?: Their IT system is completely unreliable. I would not trust them to reliably keep my hard-earned money safely.
What could be improved about this bank / credit union?: An IT system that works
General comments: Frist, I had to apply for the privilege of eventually opening up an account. (That alone should have been a red flag that this "financial institution" is an iffy proposition). When I finally got an "invitation" to open an account, I filled out the online form. I got side tracked during the process, and the registration process timed out. When i tried to log into my account to continue with the process, I got a message saying they were experiencing problems with their system, and to try again later. I did. Multiple times. Finally I called customer service who explained that the time-out problem was a "known issue" (if it's a known issue, they should fix it!!!). The agent told me she would as the "systems people" to reset my account, but that they only work 9 to 5 and it takes them two hours to do that, so I should try the next day after noon, which I did. Same issue. Called again, and was told they had not yet reset my account, and to try later in the day, which I did. Same error message again. So, I sent an email to customer service telling them to cancel my account. I got an email the next morning saying my account had been reset, and I should try again. (Why does it take a customer to threaten to take their business elsewhere to get IT to do their job?). To complete the registration, I had to take a picture of a check with my cell phone, which I did. I photographed the front side of the check. The app told me it was OK. Then I photographed the back of the check. The app told me it was OK. Then when I pressed "send" the app told me the photo wasn't right, and to take it again, which I did. When that was done, the app told me that this check had already been processed, and that I should use a different one. At that point, it became crystal clear that this financial institution is held together with bale wire and that I need to take my business to a more established and reputable outfit.
Review by Rob — May 4, 2016 @ 7:02 pm
Customer service: Rated 4 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: six weeks
Why do you bank with them?: I love their current 3% interest rate
What do you like about this bank / credit union?: Their high interest rate
What could be improved about this bank / credit union?: Additional account offerings
General comments: Pleased they've appeared on the Cdn banking scene and thus hopefully encoruaging other online banks to raise their rates
Review by Andrew — March 20, 2016 @ 7:50 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 1 month
Why do you bank with them?: Interest rate only
What do you like about this bank / credit union?: Nothing besides there interest rate so far
What could be improved about this bank / credit union?: everything
General comments: Hope they get there act together as time goes on
Review by Tony — February 18, 2016 @ 11:14 am