Can't see past transaction | Zag Bank | Discussion forum

Is this the zag website that wont show previous transactions? The online mobile app is showing me everything til the day I signed up..

Transfer requests do appear briefly in the "Pending Transfers" page. A request of mine lingered there for about 30 minutes. I think most of the time the Move It requests are accepted by Zag's system and are removed from the page in seconds.

After a request is accepted and disappears from the "Pending Transfers" page, there is no sign of it until two or three business days later, when the transfer is posted to the account.

I think the two or three business days of no visible indication of a transfer is what Jon is warning about.

I have a hard time believing that a financial institution can have such poor processes. From day 1 few things have worked as expected. Just registering as a customer was a long buggy process.

I first encountered the faulty money transfer process back on October 8, 2015. I thought I had entered a transfer to CIBC but when I checked a couple of days later the money was still sitting in Zag. There was no transaction in "Pending" or in "History" so I assumed I was confused and entered a new transfer. Then two days later I saw that two transfers had been processed.

I called Zag and asked what was going on. The poor agent that had to deal with me kept apologizing and saying they were working on the problem but could give me no explanation. I asked for and was told somebody would get back to me. That was In October - so far nothing back from Zag.

So I knew, when I put a new transfer in last Saturday, to keep a record of my entry. Late yesterday (Monday) the money was still in Zag and the transfer was still showing in "Pending".

Today (Tuesday) again the money is still sitting in Zag. But now there is nothing in "Pending" and nothing in "History". In fact there is nothing in "History" going back at least 180 days!! So not only does "History" not show my recent transfer, it is as if Zag has no record of the two transfers (and problems) I had back in October!!! So almost 90 days later this serious glitch in their systems is still there.

Are we just seeing the "tip of the iceberg" with these problems and is it much worse under the covers?

With the current promo, I'm thinking of signing-up, so I don't have any experience yet with how it's going to play out, but what Norman1 just described sounds a lot like CDF's "2-day transfer" method. CDF now has the fully automated me-to-me system, but you can't specify a date - it's immediate. If you want to set up a post-dated transfer, you have to use the 2-day method. I call it the 2-day method because they require a minimum of 2-days to set up the transfer.

For those who don't know the inner workings of the 2-day set-up, when you go online to request a post-dated transfer, in reality, you're sending them a message which frontline staff review - fund availability etc, then submit manually and the backoffice actions. Just like Norman1 said, once you submit it, it's gone without a trace, but at least the frontline send you a confirmation e-mail the same day.

I was able to get Zag to accept to provide me with acc't info - transit no's etc, for the purpose of linking them externally, but they kept insisting it won't work - you have to initiate transfers at their end. I've heard that argument before with other virtual FI's, but they're usually instructed not to deviate from the official stance, but rarely know the reality of the matter and it's always worked. Someone else posted that they refused to provide the acc't info. Has anyone tried and concluded whether one can or cannot link a Zag acc't externally and completed an externally-initiated transfer?

Does it really matter if you can see pending transfers or not? If you don't see your transfer completed in 2 (or 3) business days, that is when to initiate a concern.

Fair enough. For me, I assume their transfer mechanism works when I place a transfer. The Completed Transfer portion of their system works although it is really of no importance.

I've done numerous transfers-in, never shows up as pending, don't care as transfers made without fail next day every time. I'm good.

Good to see that fixed finally.