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Anyone have login issues?
April 28, 2017
12:25 pm
Save2Retire@55
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UPDATE: Their system asks for a new password every 365 days. Also, Passwords must be between 8 and 32 characters, with at least one upper case letter, one lower case letter, one number and one special character. Special characters allowed are as follows: #, @, or $.

I have been trying to login to my ZAG account but it redirects me directly to the reset password page. I was foolish enough and after confirming the URL and HTTPS tried to provide a new password with all the required criteria but the system doesn't accept the new password at all. Tried multiple different passwords with no luck.
Now, I am worried! Is is just me or they sent a communication asking everyone to reset password? And what's wrong with their online platform?

April 28, 2017
1:14 pm
Cranston
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I don't deal with Zag. But you are describing how a virus can collect your banking info. I would phone them right away.

April 28, 2017
3:54 pm
semi-retired
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Hello I am a Zag customer.After reading this topic I logged on with no problem just now.

April 28, 2017
5:28 pm
AltaRed
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I've not had issues either.

April 29, 2017
4:46 pm
Norman1
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Yas said
…
Now, I am worried! Is is just me or they sent a communication asking everyone to reset password? And what's wrong with their online platform?  

A while back, Zag asked me to change my password too when I tried to log in. It was legitimate. Some sites will ask people to change their password once in a while.

I changed it and everything worked fine afterwards, using the new password.

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