Telus drops surcharge for credit cards payments. | Your stories | Discussion forum

Oh, so you are one of those complaining all the time in Community forum! 🙂 🙂 🙂
NO. Not me I can't be bothered any more. But I do read just to keep up to date. The Community account that needs some $ help does not work, all posts disappear and I have reported it a few times and "used to" ask for an update every week and just get stone walled.

Yes, their new 'version' of Community and My Account/Rewards is a DISASTER.
Absolute BS it all is, and people keep asking for more. I would ask to fix and not add.

I do not know where 'agents' reside - are they on or offshore but they are trying to be very helpful and sometimes do help.
Some are 100% useless and I have a list of them and compare with a couple of other people to confirm.

For some issues they open a ticket for 'internal team' and good luck waiting for them to resolve issue.
All but the one I mentioned have always been resolved on the same day. And I have NEVER been without services....knock on wood.

PM will be great if they used in-house developers to develop account/community system and not that garbage EverSafe.
EverSafe is pure 100% BS too. I have Telus internet and you do NOT have to use EverSafe for logging in. I can see why it is with PM....but once again FIX IT.

But some smart-aleck decided it is 'cheaper' to buy something already 'developed' then to develop in-house.
As you know.....going cheap is gonna cost you more in the long run!!! It's a game that Jade is playing with Telus management. But I cant say that the smart-alec starts at PM....it starts at Telus and rolls down.

On the other side you cannot beat PM mobile price. With 'old' rewards basic phone comes to less than $10/month (or even free) - perfect price for emergency phone.
Not sure what you mean there....if any one else is reading....you need to explain the less than $10 a month.

And lacking of live support (phone or chat) could be really show-stopper for some (many) customers.  
If they improved it, it would cost more....but then...they would have waaaaay more customers. And the change of the website tells me that is where they want to be...the best prepaid in Canada.

RetirEd said
I have a $15 monthly prepay Telus "my first phone plan" mobile account, and got my Alcatel flip-phone phone free when they obsoleted my beloved Motorola CDMA a few years back. I was wondering if I'd be able to use my credit card when I renew but now it looks like that idea had been toasted, eh? Earlier this year, when I called to see about rumored new charges, they said none were coming - and cut my home phone bill by $10!
RetirEd  

Before I went to Public I was on a $10 Telus prepaid program OR $100 a year. By paying the $10 it “allowed” me to call locally at 50 cents a minute plus another 50 cents for LD. I believe texting was 25 cents each. My mother-in-law was on similar for $10 then awhile back it went to $13. I have 3 $15 plans ...... 2 for iPhones and 1 for a ZTE box that acts as a land line. And rarely do we use the data allotment or the 100 outbound minute allotment. On the Telus prepaid I and mother-in-law had a credit card on the account. I would say that you can as well.

I agree. Nice deal you received.

Way back both of our accounts exceeded a balance of $200. Forget why. But they let us know due to the high balance that they would assign a monthly add on to our accounts to drive down our balance and provide us with something that we would not use or want. Then we came onto a real nice guy in loyalty and set up my wife’s account to no longer require top ups and gave her one number to call free. So he set it all up and then I asked, can it be set up to pay annually vs monthly as there was a savings? So he undid it all and redid it for one year. I believe he changed the per minute charge from 50 cents down to 10 cents as well. Then he says, guess you want your Account the same way too. And he did same for me. So we had the better part of 3 years with no payments.

But then I became aware of Public mobile for $15 - $2 with all texting free, all inbound free and 100 minutes Canada Wide outbound included. And a $5 add on, that unused Canada Wide minutes roll over month to month. And other handy long distance add ways
Sure I am older....but always have been keeping up to date with technology. And so many places are expecting you to have a mobile phone .... like .... doctors office, second factor for emails, CRA, banks. And the days of every chevron station having a phone booth are gone. So here we are .... one home ..... 2 people .... 3 phone numbers. And I don’t pay anything!

Edit. PM is quite disjointed with roll outs. But our phones always work. And PM keeps putting out better plans.