ING found the 'loophole' to holding customers responsible for security breaches! | Your stories | Discussion forum

My story: this is by no means a case closed against ING. It is not a similar case with EMBER but we do have the same banking account problem so... anyway. Today is a Friday, Apr15 that coincides with payday. I will still have to talk to my employer about my case of missing [payroll] direct deposit. That will be on Monday though because we are closed Saturday and Sunday. So right now, I'm a sitting duck. Just want to hear some people out there who may have an idea or had a similar experience to my case. Anyway, problems are solvable, it only takes the right approach.

Anyway, i opened a Thrive Chequeing account with ING last January 2011. So far so good. I mean, this chequing account from ING is not bad. Compare it with other checking accounts and I can include this on my top 5 checking accounts.I deposit / withdraw using any ABM with the Exchange network and its all good. I even made an EFT (ING to PC Financial=3 days) and it went smoothly. No problems encountered.

My problem right now is that missing payroll. You see, I set up my payroll direct deposit to my ING Thrive. I dont have any other payroll direct deposit in another banks. I only have one and thats with ING. I used to receive manual paper payroll checks then my company said in a memo requiring us to set-up direct deposit because the memo said there are already too many of us employees and that it saves time for the payroll dept printing those manual checks if we go direct deposit. I have other choices of course, my checking account with Scotiabank which is actually the oldest account I have, or with PC Financial and get $10 free groceries. But the best advertising of them all is of course with ING= $25,000 chance to win if you set up a payroll direct deposit with them. now, who can beat that? So its with ING that I choose.

So first off, i gave to my manager a void check from my Thrive Chequing account.
Then she told me, they want to make sure i do have the right account number because when they plug my account number, what shows up is [get this] CIBC instead. I know CIBC owns PC Financial, which coincidentally is the account that I linked with ING when i opened my account at ING but what can that do anyway? I mean PC Financial bank number is 010 and transit number is 30800. its so far away from the number of ING (bank number 614, transit 00152).

[now now now, i dont know how come CIBC is in the picture] what the *F* is going on here. So they called ING. and I also called ING. and the customer service told me to go to their website and print the direct deposit form. which exactly what i did.

So i print that direct deposit form, sign it and together with my void check, i checked my account numbers and I am 100% sure its my account number.

Bank Number......: 614 ------------ CHECK.
Transit Number ..: 00152 ---------- CHECK.
Account Number ..: 4XXXX XXXX2 ---- CHECK.

This is from ING website instruction on setting up payroll direct deposit:

"Setting up your payroll deposit?
Give your HR department your THRiVE Chequing Account number, along with our bank information: our Institution Number is #614; our Transit Number is #00152.

Your payroll department may ask you for a void cheque for your THRiVE Chequing Account. You can either give them one from the batch of 50 free cheques we will mail to you, or, if you'd rather not wait for the mail, you can get a void cheque online by logging in to your THRiVE Chequing Account at ingdirect.ca."

which is exactly what i did. So a while back, i checked my pay slip:

every number match on my payslip. There is no way I made a mistake when i gave it to our payroll dept. I actually expect my money to be on my account as early as 12:01 pas midnight Feb15. But my balance there is still the same. At work, I asked one coworker [direct deposit via RBC] - he's got it. Another co-worker [direct deposit via TD Bank] he's got it also. Not its only me, the ING guy who doesn't have the dough. Anyway, when I was at the supermarket trying to withdraw some money from a coast capital ABM (a member of the Exchange network) only to find out, there is still no MONEY on my balance. ouch. I called ING after finding out of this blooper of course. Maybe there is some kind of posting delay? But the heck, this is not a personal check with that 5 days hold. This is payroll direct deposit. Do payroll direct deposit have delays?

The customer service said, there has been no activity on my account and that I should ask my company for a trace of that account payment because I have not been paid. This can be a simple error of my payroll dept of course. But my payslip shows my account number supposed to be the number which they put the money which is the exact number I gave to them which is the exact account number that I have.

And for that my weekend is not so good. Next news about this on Monday Apr 18.

Does your paystub also show the bank and transit number, or just the account number? If just the account number, it is likely some doofus in payroll entered in the wrong bank and/or transit number. You gave them a void cheque which you downloaded and printed yourself, so obviously no MICR which ensures that somebody had to hand enter the info.

Regarding the CIBC reference, this is just a guess, but if your account number starts with 450 it might look like a CIBC Visa account to some confused software.

My story re: ING pay direct deposit

I was chosen as one of the Thrive checking account testers at the beginning. In one promotion email, ING offered me $50 (or something around that amount) if I set up direct pay deposit. I handed only the Thrive void check to HR and did not print the ING form. At the time I still remember HR joking about whether ING is legit.

Well, I received the $50 promotion reward. Every payroll arrived on time with no hold.

MSL you should ask HR to check whether an amount was bounced back. Wired monies cannot disappear like that. A trace can always be done. Good luck.

ING THRIVE CHECKING PAYROLL DIRECT DEPOSIT (The Conclusion)
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Okay, it would seem, in my case, ING Direct is just 2 days delayed on processing my payslip. You see, I want to get my facts straight, so last step before talking to our payroll people at work/8:30am, I logged online at ING (8:00am) to check my balance and kaboom, there goes my pay, xxx dollars tagged as "EFT From MYCOMPANY"
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After work at 5:00pm, I went to a nearby Coast Capital ABM and withdraw my workpay and everything is fine and dandy.
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Maybe, next pay date, there will be no more 2 days waiting period since, they must have already established a "link" or some kind. Anyway, we'll see, after May 2010, coz if this payroll direct deposit still have that 2 days waiting period for me then it is no longer direct deposit (my coworkers that have direct deposit at RBC and TDBank can have their pay at the same day then why not me?) but rather "delayed deposit" so i would surely set-up direct deposit with Scotiabank instead.

ING Thrive Direct Deposit on Payroll is on a Roll
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Today is our payday and just like my other co-workers [which are using other banks]
I also got my pay, this time, right on time. No delay, No problem.
So then I say, its okay with ING.
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Now, let's just wait on the ING contest who will win the 25K.

ING Thrive
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As part of the product rollout Canadians who open a new THRiVE Chequing Account and switch their payroll before May 4, 2011 will have a chance to win $25,000.

Any news about who won this promo so far???

I exhaustively searched and read the whole she-bang of ING Website and I can't find any news or link to the lucky winner of this rollout...

my post was removed due to the inappropriate words. then i use some nice words to describe my bad experience

first, i completely agree that the bank agreement is a joke..ask the people working in the bank, did they ever read it? do they know everything in the agreement? do they read such agreement when they open account in another bank? i bet the answer is not....such agreement is just the big player's weapon to play our small potatoes. nobody would spend several hours to read such agreement and they know that.

second, bank has lots of delicate and hidden secret that lie below their services...as each industry has. as long as those secrets are harmless or only harmful to those bad customers, it is ok. but ING's holding policy hurts lots of its loyal customers.

i have been loyal to ING for years too... and for one year, they pay me around 2000 dollars for interest.

but this year i was pissed off.

because of their holding policy.

it is understandable that check be held for several days...but what about the wired money?

i wired my money from royal bank to ING and wrote a check during that period, the result is...it was bounced due to the insufficient fund..ridiculously...

in one shot, ING charges me 25 dollars and the receiver company charges me another 30 dollars...what's not the problem, my credit rating in that company is lowered. i have been working years to cultivate my credit rating with this big company and several years' work is gone in one shot.

yesterday another check for LOTTO QUEBEC is bounced...i am outraged this time...another lowered credit rating and another 55 dollars.

i called ING, holding my temper and anger....guess what happened?

they told me that the holding policy works in this way...

for example, if u wire 2000$ today and wire another 5000$ after 3 days, on the condition that you have a oops protection plan (in my case, they give me a special holding release policy...the amount is 5000$)then my first 2000 is immediately available, but it will be calculated within the 5000$ releasing limit...and 3000$ of my second 5000 deposit will be available too...however, 2000 of my second 5000 will be held for 5 business days...

however, after 5 business days, after my first 2000 was released, what gonna happend to the 2000 of my second 5000 on hold?

the answer is it is still on hold...u can not use it....

it means that once an amount is on hold, it is on hold even though u still have amount left in your hold release policy.

complicated? yes, been in business for years, i spend several minutes to figure out what it is really happening...

thanks god, thanks the call center greenhorns and thanks our ING bank, i am sure i wont get Alzheimer when i turn old if i continue to stay with ING

really sorry for the complicated description...bypass them if u dont want to be pissed off...my goal is very simple...just a warning to those who use ING...about their holding policy...for me, bad news is always better than good news because good news are often fake....