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Email this7:37 am
December 20, 2016
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Effective June 20, W1 requires 2 factor authentication to be set up.
I logged in to my account successfully the morning of June 20, but there was no means of setting up 2FA at that time.
Later in the day, an email arrived advising 2FA was ready to be set up. I tried logging in, but as soon as I entered my password, an alert appeared stating I entered an incorrect..even before hitting the ENTER button.
When I tried to use "Forgot Password" feature, I was told that service was unavailable.
Not being able to succeed on the computer, I tried using the Android App, with the same result.
Has anyone else had success or failure setting up 2FA with W1?
Stephen
8:16 am
December 26, 2020
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I just setup my 2 step verification successfully.
The process was straight forward and there were no issues.
It accepted my password and prompted me to chose the method I wanted.
I chose text to phone. A text was sent and after I entered the number the process was complete.
My May 31 statement was also available today.
8:51 am
May 26, 2022
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Enrolling in the 2-step Verification login was simple & quick for me.
11:06 am
September 16, 2022
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Same here, I did it from the computer and only took me like 2 minutes. You may want to email or call them to reset the password for you or whatever the act should be.
9:01 pm
February 1, 2016
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Along with 2FV, Wealth One Bank's login interface has been upgraded as well. I learned from my experience today this new interface accepts only numbers in the password and no more than 8 of those. I too could not log in - my password was more complex than that.
I called the help line and was advised to leave my name and number for a callback. Eventually I was called back and a new password was provided (8 numbers) and that allowed me to proceed with the login. Not surprisingly, I was required to create a new password before I could access my account. That went well and I was able to finally view my account. I decided to change the password again and made it longer - all numbers. I was advised my password had been updated. I logged off and tried to log in again but was advised once more that my password was not viable. Before calling in again, I logged in again but only entered the first 8 digits of the new password. It worked. This is where I learned about the password length limitation. Lucky guess.
I repeated the process with my spouse's account and all went well within the limitations of the login interface. We are now set up with 2FV and new passwords and have access to our accounts. Not sure about improved security of the limited password setup but it works.
Hope this helps explain why some had difficulty and others did not. If you have different information I would be interested to learn about it.
12:08 am
April 14, 2021
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rodeworthy said
I repeated the process with my spouse's account and all went well within the limitations of the login interface. We are now set up with 2FV and new passwords and have access to our accounts. Not sure about improved security of the limited password setup but it works.
I strongly suggest that you ask the administrator to remove any mention of you entering your wife's account. If your wife's account is ever compromised, any evidence that her confidential password was shared, even with a spouse, will give justifiable cause for the bank to deny any and all responsibility for your account security because she breached the terms and conditions of her contract.
1:20 am
May 26, 2022
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rodeworthy said
Along with 2FV, Wealth One Bank's login interface has been upgraded as well. I learned from my experience today this new interface accepts only numbers in the password and no more than 8 of those. I too could not log in - my password was more complex than that.I called the help line and was advised to leave my name and number for a callback. Eventually I was called back and a new password was provided (8 numbers) and that allowed me to proceed with the login. Not surprisingly, I was required to create a new password before I could access my account. That went well and I was able to finally view my account. I decided to change the password again and made it longer - all numbers. I was advised my password had been updated. I logged off and tried to log in again but was advised once more that my password was not viable. Before calling in again, I logged in again but only entered the first 8 digits of the new password. It worked. This is where I learned about the password length limitation. Lucky guess.
I repeated the process with my spouse's account and all went well within the limitations of the login interface. We are now set up with 2FV and new passwords and have access to our accounts. Not sure about improved security of the limited password setup but it works.
Hope this helps explain why some had difficulty and others did not. If you have different information I would be interested to learn about it.
My old password with letters & numbers worked yesterday and still works today.
10:37 am
February 1, 2016
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Greedy Guy said
My old password with letters & numbers worked yesterday and still works today.
That's really interesting. I was specifically advised by the CSR that only numerals could be used. I just checked and my original password was 9 characters long and included numbers, letters (upper and lower case) but no special characters. I wonder if the length of the password was the issue? WOB rep did not advise about the length of the password. My experiment made me come to that conclusion.
3:07 am
April 14, 2021
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I've fallen into the unrecognized password trap. My PW was only 7 numbers, so it looks like it doesn't satisfy the 8-char requirement. I've sent an e-mail message for them to contact me to resolve their issue.
Re-tried to log into the site and saw that I can ignore the 2FA for 11 days, or so. So, I choose that option and just log onto the site with my old 7-char PW and am successful. I then change the PW to an 8-char PW and log out.
I re-log onto the site and go through the 2FA setup rigamarole. I try to get W1 to send me authentication code via e-mail and get the same error message and to contact support. I do not want to use my mobile#, but enter it and am successful.
I then go to the Profile preferences to try and change it to e-mail authentication. (There is an option to do so.) "You can edit or delete your contact information below." Utter dishonest nonsense. There is no way to delete my cell#. I am only allowed to give them even MORE info via my e-mail address.
What a load of horsesh*t. I cannot believe they are so bad with their security implementation and hope that someone hacks the crap out of their system and cause a massive theft from them. They deserve what they get. Mickey Mouse wannabe bankers.
To watch them fail to implement such basic security features efficiently makes me cringe in fear for their overall casual approach to security. High school programmers would have found the glaring inadequacy of their process with the most basic and simplest tests.
7:38 am
December 20, 2016
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HermanH said ......
To watch them fail to implement such basic security features efficiently makes me cringe in fear for their overall casual approach to security. High school programmers would have found the glaring inadequacy of their process with the most basic and simplest tests.
Agreed with your assessment, Herman!
I ultimately succeeded in setting up 2FA, experiencing the same inconsistencies and contradictions combined with lax security by CSR's from W1 that have been reported here by other Forum members.
I too have lost faith in the viability of W1 and the $1.00 currently on deposit there is likely to be my last.
Stephen
10:47 am
April 14, 2021
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HermanH said
I then go to the Profile preferences to try and change it to e-mail authentication. (There is an option to do so.) "You can edit or delete your contact information below." Utter dishonest nonsense. There is no way to delete my cell#. I am only allowed to give them even MORE info via my e-mail address.
W1 followed up with me this morning. I was able to remove my phone# from 2FA, but only after entering an e-mail address first. No explanation was given as to why my e-mail address was not accepted when first trying to activate 2FA. Oh, well. It works, now.
Also, CSR told me that 7-char password is acceptable.
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