Any Chinese New Year GIC promo this year ? | Page 8 | Wealth One Bank of Canada | Discussion forum

I called them 3 times to secure the rate. All 3 times I was told by their CS that I don't need to worry about securing the rate because the rate will not change until March 1st. What about the promo e-mail that was send by them? They should honor what they promised!

Greedy Guy said

Canadianbull said
I called them 3 times to secure the rate. All 3 times I was told by their CS that I don't need to worry about securing the rate because the rate will not change until March 1st. What about the promo e-mail that was send by them? They should honor what they promised!

The promo email references their standard Terms and Conditions (see paragraph A.5) and,

"Wealth One Bank of Canada, in its sole discretion, reserves the right to modify or terminate this Offer at any time, without notice. Rates are subject to change without notice."

is included in the promo email.  

I contacted them fairly recently to ask them a few questions and I recall them telling me a GIC rate can be held for 30 days upon request. I don't remember any more specific details or if it just applied to registered GICs (to accomodate transfer of registered funds) or if it also applied to non-registered as well, so someone may want to contact them to confirm the exact details.

But if they do in fact offer the option to hold rates and multiple CSRs either refused to do so or said it wasn't needed as the rate wouldn't change before March 1st, then it seems to me they are in the wrong and should give Canadianbull what they originally asked for.

Unfortunately whether they will or not is another story :/

I called no one answer the phone. I emailed no one yet have replied to my email. I think I am done with these guys. Very poor CS.

I called to get a 5 year GIC two days ago, and he put my money in the 18 month instead. Has this happened to any one else? Should I bother to call and fix it? It's not a lot of money, under 5K, because I wanted to keep within my CDIC limit for all future years with interest.

HermanH said
I think that it is always worthwhile to get what you want. If you wanted 5-yr, ask them to change.  

He reached out after seeing my post, and it has been fixed. I find their CS actually pretty good.