Why from Tangerine can't transfer to new linked bank account? | Tangerine Bank | Discussion forum

Ask Tangerine for the return reason for the returned item. It will be one of the reasons listed at bottom of page 9 of Standard 007 in the table of return reason codes.

Could be something like CNT (account not found), INA (invalid account number), or FZN (account frozen).

The initial microdeposits could have worked with an invalid account number because the branch manually reviewed them, found the intended account, and redirected them. At worst, HSBC would be liable for the depositing the 20¢ and 41¢, for example, to the wrong person's account. However, they weren't willing to keep doing that, especially when larger amounts are involved, and decided to return subsequent direct deposits with the same incorrect account number.

Make sure one uses transit, institution, and account numbers from a cheque, a direct deposit form, or pre-authorized billing form for the account. Sometimes, the numbers needed for AFT routing are not what one thinks they are. For example, the transit number shown in BMO InvestorLine monthly statements, for that special associated AccountLink chequing account, is missing a digit!

One person asked an HSBC customer agent for the required info and was given an incorrect account number that had extra digits.

The correct account number was in the prefilled direct deposit/automatic payment form for the account in online banking.