Tangerine - locked out of account - customer service woes | Tangerine Bank | Discussion forum

Sigh ... how not to do business. Below is just a bit of a rant, but if anyone has had something similar happen, let me know.

Tried to log onto Tangerine and got a screen that said my accounts was not available and to call the 1-888 number.

Attempt #1. Automated voice saying "there is something regarding your account we would like to speak to you about". I get through after 15 minutes to person #1, who refers me to person #2. Person #2 says they will need to transfer me to the "security department". I wait on hold for 45 minutes listening to the horrible song on repeat. The line goes dead.

Attempt #2. I get through after 10 minutes and tell that person what happened with attempt #1. I ask to be directly transferred to security, and ask what the wait time is. I am told it is "2 hours and 60 minutes" (??). I say "3 hours"? He says yes. I ask if I could request a call back so that I don't have to wait for 3 hours listening to that song on repeat. He checks and says that I can have a call back "within two business days". I say that that is not acceptable given that I have been locked out, and have been told to speak with security. Then he says that my account is already being looked at by the fraud department so "not to worry, they just want some information from you". He just drops that fraud info in, as if it will make me feel more at ease? He transfers me, and it rings and then the line goes dead.

Attempt #3. I call again, and relay the summary above to CSR #3, who tells me unfortunately it is a long wait to speak with the security department. Still on the line, listening to the horrible song, hoping the line doesn't go dead again.