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Email this9:07 am
May 28, 2013
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In the past three days I have had a lot of problems trying to use Tangerine's Interac system to transfer monies to other people. I am not exceeding their limit of $3000 and the emails of the people I am sending to have been correct. In one case, the recipient tried to deposit the amount to their TD account, and TD said it could not be done due to problems with Tangerine.
In subsequently trying to cancel the Interac payment using Tangerine's on-line system, I kept getting error messages that the transactions could not be cancelled using their 'cancel' or 'redeem' buttons. Thus, on two occasions I have spent a cumulative 2.5 hours in the past two days on hold waiting for Tangerine Security to sort this out, and getting them to cancel manually. I have heard quite enough of their 'hold' music!
Another pain here is that I had to transfer money out of my 2.8% interest HISA to chequing, from which the Interac payments are made. It will now take two or three days to get my money back, and meanwhile I am making no interest on it.
Anyone else having issues with the Tangerine "EMail Money" Interac system?
9:28 am
May 28, 2013
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By the way, I note that Tangerine says "To experience our award-winning Client service, call us toll free." Just who in their right mind is giving out these awards? I see this so often - a company claims that something they offer is 'award winning', yet they do not say who the award is from. Perhaps the award-giver would take it back if they too experienced 1.5 hours listening to Tangerine's muzak.
My two cents worth, after having my brain addled by said muzak.
9:55 am
January 12, 2019
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.
- We hear ya ⬆ (Post #2), Rhvic.
Tang (and many other FI's) are Famous for giving themselves 'Awards'. It's their way of patting themselves on their own backs.
Needless to say, those 'Awards' FIs give themselves mean Nothing. It's just thinly veiled, marketing propaganda.
Sorry to hear about the problems you're having with Tang Interac (Post #1). 
- Dean
" Live Long, Healthy ... And Prosper! "
10:16 am
January 7, 2020
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I'm a great believer in the market system, to end up delivering the best possible product to the customer, at the least possible price
And yet, we are all enduring the banking system continually deteriorate in service quality. The extraordinary waits to get to talk to someone certainly strain my belief system. I thought originally this was an offshoot the of the covid thing, but surely 2 years should be sufficient to effect improvement
Instead, all the signs I see show things steadily worsening, in terms of customer service
10:31 am
October 21, 2013
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Yes, your belief system may need an adjustment. The goal is never customer satisfaction; it's always to make the most amount of money possible with the least amount of cost by convincing the greatest number of people to become your customers and give you the greatest possible amount of their business. When the quality of service deteriorates across the board , we are not allowed to call it collusion.
As for the Awards system, I think the Award must be Employee of the Month or perhaps best score and trophy at the company's executive golf tournament. Or maybe it's for the quality of the lunches in the corporate cafeteria.
Oh, I know. How could I have missed it? Award for Worst Customer Service, of course, otherwise known as the Race-to-the-Bottom Award!
10:57 am
February 7, 2019
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We have had full service checking at TD and BMO for 50+ years as the starting point for incomes and expenses; my wife is loyal to BMO, me to TD. Neither one of us has paid fees for at least 20 years and happy with we get from these two mainstream banks.
No issues with reliabilty or continuity for automatic deposits (payroll, CRA, CPP, OAS) or automatic billings (utilities, services, credit cards, etc).
We had a mortgage with one, two with the other. But that was a long time ago ...
Tangerine, Hubert, Simplii, Meridian, DUCA, EQ, Oaken are merely for investment purposes (savings and GIC's). And we can transfer to/from TD and BMO from any of them.
All to keep it simple as while I may be wiser as I get older, I may get stupider ...
| CGO |
11:07 am
March 30, 2017
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yeah as long as you can get free banking services from the big5, I would pick them over other smaller / digital / online only names.
Like cgouimet, the non big5 are for GICs only....
12:41 pm
October 21, 2013
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I use CIBC for this purpose, which is fine, but I do it because I'm too lazy to switch.
Some of the other FIs that I use offer chequing accounts, bricks and mortar services, and some even pay interest on chequing accounts.
Financially, I'd be a bit better off to use one of them, but it seems like too much work to move all the PADs.
While I pay no fees at CIBC, I also earn no interest, which costs me $50 to $100 annually..
CIBC, like all the big banks, does not permit electronic transfers initiated from their accounts, which is a big nuisance.
Maybe one of these days I'll get around to switching.
12:59 pm
September 29, 2017
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Re:Awards
This is a rigged marketing system. Aside from the internal self-pat on the back awards, even "official" award services are simply a business... Want to earn an award from us, simply pay a membership fee (and there are different levels) and we will review your business and give you an award. So the awards are essentially bought and paid for!
I learned this in the last couple of years. What a racket! I no longer place ANY value in ANY awards I read about (not that I did much before, but now it is with eyes wide open).
P.S. BBB is no better, and some argue even worse because they may rate your business poorly involuntarily and not remove that poor rating unless they pay to become a member and have the review adjusted (a form of commercial blackmail).
1:00 pm
November 8, 2018
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I am with Tangerine since it were ING Direct. I have not had issues with Tangerine Interac system recently, but any system glitches from time to time. I use Interac transfers frequently. In last few years, I had issues more than once with Interac money transfers, originated by me from different FIs. Every time they were resolved, eventually, without me calling FI.
Before ING, I used to be client of Scotiabank. I moved everything from there and closed my account with them over 10 years ago, mostly because I was disappointed with their service, specifically in person in branch.
I don't miss Scotiabank branch service.
Yes, I realize the irony: ING Direct became Tangerine, which later merged into Scotiabank. Still, when it comes to online services, bill payments, CRA, payroll deposits, etc., etc. - Tangerine never failed me.
With Scotiabank, the most notable online fail on their side was when I transferred by EFT $1,000 from my Scotiabank account to someone's Scotiabank account, they had it deposited, while money was not withdrawn from my account.
Me and funds transfer recipient were sharing same apartment at that time, so it were very easy to verify that while I still keep my $1,000, recipient got $1,000, too.
I did these transfers multiple times before, never had this problem.
I had to call Scotia and enjoyed (to some extent) their confusion when I was trying to explain to them why they should take the money from my account!
In about 2-3 days after my phone call $1,000 has left my checking account at Scotiabank.
I am not keeping big5 in very high regard. Their in branch service is hit and miss, their online service is as good as with most online only banks.
1:39 pm
April 16, 2020
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Re time on hold :
https://www.docrat.com.au/comic/the-valuable-call/
(Can't comment on the Interac issues, sorry.)
1:43 pm
March 30, 2017
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Loonie said
I use CIBC for this purpose, which is fine, but I do it because I'm too lazy to switch.
Some of the other FIs that I use offer chequing accounts, bricks and mortar services, and some even pay interest on chequing accounts.
Financially, I'd be a bit better off to use one of them, but it seems like too much work to move all the PADs.
While I pay no fees at CIBC, I also earn no interest, which costs me $50 to $100 annually..
CIBC, like all the big banks, does not permit electronic transfers initiated from their accounts, which is a big nuisance.Maybe one of these days I'll get around to switching.
At CIBC, just open a esavings account alongside your checking. And move any excess funds to the esavings. Simple to move back and forth with the app and at least you earn something. From time to time they run some promos too, never as juicy as the non big5, but better than 0.
6:32 pm
November 18, 2017
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rhvic: I, too, was an ING client, from 2002. Their phone service WAS excellent, and remained so as Tangerine until about five years ago, when they made a big push to get rid of client contact save through E-mail. I won't do that because of the unreliability of E-mail * and iffy nature as evidence.
Ironically, I was also a Scotia client since my very first account with them since the 1960s. I stuck with them when I moved out west until they closed my local branch and my last GIC (at the time a darn good deal at 3%) matured.
Loonie: I can easily believe that Tangerine's phone service, until a few years ago, could win an award. 24/7 service, very intelligent, well-trained and helpful agents, never a mistake and no fees at all, anywhere or anywhen. I was sad to watch them deteriorate and ALWAYS made the point (politely) that their phone service had gone to poop. I stuck with them until they instituted the $2 statement fee. They offered to pay me the equivalent of a year's fees, but I don't want to be bought off that easily. With frequently near $100K in deposit, they can afford it. And they never offered me a bonus rate, and when I called to ask for one it was never as good as what others got.
One of ING's best features was that everyone got the same deal, with no haggling or favoritism. Losing that was probably their biggest deterioration.
But nobody ever consistently impressed me as the now-merged-into-RBC Ally, a ResMor brand built on (I believe) the old GMAC financing organization. Their GIC rates were always compounding continuously (better effective rates) and they'd arrange to pay out interest monthly, so I could go right up to the CDIC maximum without more than one month of my interest becoming uninsured. And they proudly gave everyone the same deal.
RetirEd
* spam-blocking, shut-down E-mail sites, insecurity, transmission failures and delays, spoofing, account hacking, computer failure etc., etc....
RetirEd
10:46 am
October 21, 2013
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In numerous visits to The Netherlands, home of ING, I found the culture to be very committed to transparency. If you so much as put a curtain on your living room window, it was considered that you must be hiding something. No joke.
Tangerine (Scotia Bank) is an entirely different outfit, which profits from the buzz created by intentional confusion. And this is not just about rates.
At a recent charity function, Tangerine proudly proclaimed its 25th anniversary! BS.
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