Tangerine funny story | Tangerine Bank | Discussion forum

Remember at the end of March when Tangerine 1 year GIC was at 2.8%. On March 31st I opened a GIC 1 year account online and transferred some money the same day. On April 1st the money was there at the end of the day so I check if the GIC was activate but it was not. Same thing on April 2 so I decided to call Tangerine to check with them. They told me that they did not see the creation of the GIC and that I must have made a mistake and cancelled it before the process was complete. The rate had changed during the night and the rate was now 2.5% for the 1 year GIC. At the time I thought that it was possible that I had made a mistake and I did not have a screen capture to prove my story so I did not push it but they finally offered me a 3 month rate of 2.5% on my saving account so I took that offer.

This is the fun part, on April 15th I got an email from Tangerine saying that they could not complete my GIC because the money was never transferred and that the 15 day delay was past. So it looks like I had not made a mistake and that their system had a bug. So again I called them and waited an hour to finally speak to a CSR who could not help me because they were no supervisor in the office. I am now waiting for a call back from a supervisor and I will let you know how the story end.