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Email this4:26 pm
December 1, 2016
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I had received an email offer from Tangerine around mid February for a pre-approved credit card offer for $250 if you spend $5K in the first 3 months which was set to expire on March 31st.
I called Tangerine before the expire date and asked since Tangerine was helping those with financial burdens from what is happening right now with COVID-19 was Tangerine willing to extend the same help by extending the promo offer until later when life gets back to "normal". I explained that since we are all staying at home, it would be impossible right now (for me) to be able to spend $5K in 3 months, especially since we don't really know how long this whole thing will be, but from what Toronto Mayor, Ontario Premier and all health officials are saying likely going to be months possibly even around end of summer or fall time.
The customer service representative said that there was no directive yet from Tangerine and that all existing offers, including their deadlines, will still apply. I found this frustrating, so I sent Tangerine an email to clientservices@tangerine.ca and sure enough I get an automated response back that they are no longer using email communications.
I just wondering if its even worth writing a letter to Tangerine asking if they would be willing to do so, especially since I have the time 🙂 but wondering if its even worth attempting.
Thoughts?
7:19 pm
October 21, 2013
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Your best bet is probably to write to their ombudsperson, by snail mail, but I wouldn't give you great odds of success, alas.
7:29 pm
December 12, 2009
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Loonie said
Your best bet is probably to write to their ombudsperson, by snail mail, but I wouldn't give you great odds of success, alas. Â
If the OP has already gone through Tangerine's Client Services team and spoken with a supervisor, they could try asking to speak to the supervisor's manager. If no go or the manager still says "no," then before the Tangerine Ombudsperson, you are honestly almost always better off trying to get a resolution from the front line of a bank.
In that case, the next step is the Tangerine Client Response Group, which is functionally equivalent to the Office of the President & CEO at Scotiabank or to the Customer Relations Team at HSBC. Each bank has a senior executive level office for resolving complaints.
If that fails, you will have to go to the Tangerine Ombudsperson. If the Ombudsperson sides with the bank, then your only recourse will be ADR Chambers, Tangerine's third-party dispute resolution provider.
https://www.tangerine.ca/en/legal/complaints-process
If this were a violation of a banking code of conduct or regulation, you could go to FCAC; however, in this case, you're not able to spend $5,000 to get the $250 bonus. Have you thought of suggesting to Tangerine, as an option, for them to close your Tangerine credit card, and for them to put a note on your client profile to other Tangerine CSRs to see that says you will be manually eligible for any future credit card promotions as may be offered when you re-apply for such product in the future? Seems like a reasonable solution that would cost them $0. You would then be eligible, manually, for a future credit card offer, as you would've been with this one.
Cheers,
Doug
11:55 pm
February 17, 2013
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5:39 am
March 30, 2017
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To be fair, banks are helping people with financial hardship. Extending the time period for someone so they can spend $5k eventually to earn a bonus offer does not fall into that category by any means.
I compare it to asking a bank to extend the high GIC rates some were showing prior to the drop in interest rate, claiming now with financial meltdown, should help those to earn a higher interest....
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