Tangerine account disappeared! | Tangerine Bank | Discussion forum

Nothing to be scared about! If it was hacked, the FI has to put the money back.

When you get access to your account again do yourself a favour and take a couple of screenshots and save them to a thumb drive or print off a copy . Get into the habit of doing this whenever you add funds there and this should give you some piece of mind.

Sounds like you have all the proof you need. Was the money already in a TFSA at RBC ?

Norman1 said
Your monthly or quarterly account statements would be evidence of your Tangerine accounts.

If one chooses electronic statements, then one should be downloading the statement PDF files and saving them somewhere. I do that every month.  

DITTO ⬆

C.Y.A. should be 'Standard Procedure' for all of us.
.

P.S.
I hope Tangerine works this out for you, Dwdrajesh.
'Fingers Crossed' for you ❗
Please keep us posted.

dwdrajesh said
I feel really stupid now that I didn't save those statements. This account was just opened on April 14 this year though. I am new to Tangerine.

If it was that recent, then RBC would still have a trace number for the preauthorized debit against your RBC chequing account. That trace number can be used by Tangerine Bank to find where the money ended up in Tangerine Bank.

That trace number does not show up on regular RBC chequing account monthly statements. RBC will purge account transaction info after about 7 years. If this happened ten years later, there would be no evidence without those saved Tangerine statements!

I read about something similar that happened to one unlucky person. About ten years after he had paid off his Canada Student Loan, a collection agency contacted him and demanded payment. For some reason, the final payment was not credited to his student loan account!

He checked and found that the cheque had cleared. But, his chequing account statement only showed the cheque number and amount. Government didn't believe him and wanted a copy of the cleared cheque as proof of payment. He went to his bank and found that he could not get a copy of that cleared cheque from ten years ago.

He discovered that banks only keep the supporting info for last 7 years of transactions!

Give Tangerine Bank a business day or two, dwdrajesh.

The CSR may have meant business day and not calendar day. It makes a difference on Fridays as the next business day is actually three calendar days!

Tangerine Bank did say they were reactivating your account. Maybe Tangerine got a court order to freeze bank accounts belonging to someone who has the same name as you. When legal department searched for accounts by owner, your account was also listed, right after that person's account. When the staff member selected the person's account, the mouse slipped a few pixels and your account got picked instead.