Spring Promo | Tangerine Bank | Discussion forum

GoJetsGTo, could you please post a copy of this offer? What deposits are covered with this promotional rate?

Peter said
I got the same notice as GoJetsGo this morning but for 2.97%.

This was after calling in for retention offers in 2016 and then not receiving any offer in Q1. This time I'd moved my money out of Tangerine for all of Q1.  

Thanks GoJetsGo for the copy. I just wonder if my money withdrawal from Tangerine dated April 5, will count for my favor.

My wife received a 3.21% offer, but she is not the primary account holder of our joint savings account, so the offer is useless. I, as the primary account holder, received no offer. Should I call Tang?

hi guys,

so after 45 min with Tang i got some information. I'll try and summarize the salient points.

- promo rates are run by the marketing team and targeted to selected clients. Client servicing units are unaware of the specific criteria used to target.

-marketing promos are established in the first 5 days of first week after the end of the quarter (winter, spring, summer, fall)

-in the most recent case the quarter end was march 31st but some people on the limited time retention offer 2% until April 5th missed the window for marketing team to assess (you wont get a promo on top of an active promo)- i think they did this on purpose if you ask me.

-conclusion: i can infer that it is best to have your money out by end of quarter and do not accept limited time offers which bleed into the first week of the following month after the preceding quarter.

I escalated my concerns to a manager, i said that every time i leave feedback for the marketing team no one calls me back. I have a large sum of money ready to deposit in Tang and you guys are treating a 17 year client like rubbish. Do you guys even value me as a client? After 15 minutes on hold, manager authorizes 2.4% for 180 days. I tried pushing for the 2.97% and the 3.21% but apparently those rates are unavailable for discretionary pricing at the call center level.

I really hate playing these games. I would keep half a buck in Tang steady eddy if they would just give me their tier 1 client rate and stop mucking around with these crappy time wasting games.

One has to be realistic. No bank is ever going to be sufficiently charmed by anyone's deposits, in the current interest rate environment, to offer their highest rates to anyone all the time.

Anyway, I lucked out this time at 3.21. Had had very little in savings for the last six months or so. I have zero expectation of getting this every time but happy to take it when it comes.

I got bupkis this time around from Tangerine. Received the 3.25% promo last quarter, but nothing this time. I called in and spoke to an agent....."blah blah blah.....nothing we can do....blah blah blah.....we can give you 0.8%"

I had well over 200K in Tangerine, which is now in EQ and shortly on its way back to Ideal Savings for 2.5%.

I get really tired of doing this every three months. I really do.

Top It Up said

That offer was for the initial deposit only - don't think you're going to get that rate for your re-deposit.

I was lucky, as I got in early enough with Ideal Savings to get 2.5% for all of 2017. I can move money in and out anytime.

rhvic said
It will be interesting to see if Ideal allows me to pull cash from them using Tang's EFT.  

Yes, I already tried that last month, worked perfectly - Ideal allowed me to pull $30,000 from them using Tang's EFT.