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Sending (Private) Message
June 17, 2023
2:27 pm
hwyc
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DYK - as I don't recall this feature being documented on Tangerine. Thought I share it here.

Once logged in, you can send private message(s) through Tangerine Chatbot.

I was searching for some information in Chatbot but cannot find an answer. I came to a point I gave a thumb down, and asked to talk to a real person. Et voila, Chatbot then offered to Send Message, from which the respond is made, eventually, to my Tangerine Inbox!

Capture-Tangerine-Send-Message.JPG

June 17, 2023
3:19 pm
dougjp
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Brilliant, thanks, nice find! Gets the needed information in writing too.

Now I wonder how well this will work with detailed questions or problem resolutions without being forced to call them.

"Keep your stick on the ice. Remember, I'm pulling for you. We're all in this together." - Red Green

June 17, 2023
7:27 pm
BTC
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Below is the direct URL to the "Send us a message" page without needing to evoke the Chatbot .

June 18, 2023
2:09 am
HermanH
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Couldn't you just say, "Chatbot" three times to conjure it? sf-wink

June 18, 2023
3:46 am
cgouimet
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dougjp said
Brilliant, thanks, nice find! Gets the needed information in writing too.

Now I wonder how well this will work with detailed questions or problem resolutions without being forced to call them.  

I suspect direct contact will be necessary for specific client/account specific questions.

CGO
June 18, 2023
5:02 am
savemoresaveoften
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cgouimet said

I suspect direct contact will be necessary for specific client/account specific questions.  

For sure. Most likely result is you send a private message, wait a day or 2 for a reply, and reply says ‘your request requires blah blah, pls call 1-800-xxx-xxxx’

June 18, 2023
5:38 am
The Rock
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I was surprised that I couldn't find a way to send an email or message. They seem to prefer you call them rather than send a message. Strange.

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