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Email this9:10 am
April 27, 2017
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Hello, I have been reading about the attractive interest rate promos that Tangerine is offering to targeted clients. I understand these special rates are only available to those who receive these marketing e-mails, and that the rates vary from customer to customer with no apparent reason. I banked with Tangerine in 2015 when they offered me many of their promos, but after their promos stopped, I moved my money out and have had very little savings with them for 2016. I called recently and asked if they can offer a better rate than their 0.80% savings and was told they can only offer 1.60% for 90 days. Can anyone share as to how one may "get back on" their marketing interest promo e-mail list? Do we have to start moving some funds into Tangerine savings to "get noticed" 
, and how much does it take to get noticed? Does the fact that I have called in asking for a rate offer limit my chances of getting on the e-mail list? Lastly, since the Spring Promo appears to go until June 30th, presumably there is no chance I will be eligible for this. When would be a good time to have money in Tangerine Savings to potentially qualify for the next (Summer) promo? Thanks.
12:45 pm
December 7, 2011
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Tangnutzy Promo Eligibility - a big mystery.
You are correct - the promo rates vary from customer to customer with no apparent reason.
No, the fact that you have called and asked for an offer, do not limit your chances of getting on the e-mail list at all.
How one may "get back on" and to "get noticed"?
Moving money back probably will help, but before that you will need to negotiate some reasonable rate 2.5% or above, and that can be done via calling a few times and speaking a few times to a few different supervisors.
Or, using other words - bagging and annoying those supervisors until they will give up.
After that, for second year now, I do regularly receive Tang promos, but I'm not using them, because I simply do not play Tang games.
1:10 pm
September 5, 2013
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Winnie said
....
Or, using other words - bagging and annoying those supervisors until they will give up.
...
I like this part: bagging and annoying....
. We are customers. Normally I don't play with Tangerine and PC.
2:21 pm
February 24, 2015
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Winnie said
Tangnutzy Promo Eligibility - a big mystery.You are correct - the promo rates vary from customer to customer with no apparent reason.
No, the fact that you have called and asked for an offer, do not limit your chances of getting on the e-mail list at all.
How one may "get back on" and to "get noticed"?
Moving money back probably will help, but before that you will need to negotiate some reasonable rate 2.5% or above, and that can be done via calling a few times and speaking a few times to a few different supervisors.
Or, using other words - bagging and annoying those supervisors until they will give up.
After that, for second year now, I do regularly receive Tang promos, but I'm not using them, because I simply do not play Tang games.
Correct me if I am wrong, but I have never read here of anyone (that is not a new customer) recently being able to negotiate 2.5% by calling in. 1.6% and 2%, but higher than that?
3:10 pm
February 17, 2013
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If you're not already, I'd start a small ASP, move some cash through them when you need to transfer some, pay an odd bill through them, do you have a checking, LOC or their Mastercard? If you show activity and a potential for them to scoop some of your savings, I bet the offers will start coming.
3:14 pm
December 7, 2011
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No, I did not said "to negotiate" with Tangerine.
I was talking about my case, when I was very upset and ready to close all my accounts with Tangerine 1.5 years ago.
So, at that time, I called in the morning, annoyed current shift supervisor, waited until evening, called again and "brought my case" to the attention of other supervisor.
I had nothing to loose, either Tangerine will comply with my request or they will probably close all my accounts themselves, because I was insisting on my demands to be treated, as other customers.
And, after 4-5 conversations with supervisors, long waiting time on the phone each time, even supervisor calling me back, I finally got what I wanted.
But, after Tangerine treated me this way, I do not play Tangerine games and all 5 promotions, that they sent me since that time, remained unused, including current 2.97% promotion.
3:49 pm
October 22, 2015
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I was an excellent customer of Tangerine with a pile of cash, TFSA's and other accounts parked there.That ended when the last three promo's, I was offered no more than 2% when others were being offered up to 3.49%. I called every time and sent a thoughtful and respectful email to head office to no avail. I then pulled everything out of there.
The current promo that is on now, I was offered 3.21%.
They can stuff it as it's too little too late. I refuse to play games like this and
will never trust Tangerine again. I don't play spin the wheel with my FI.
6:02 pm
February 17, 2013
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fabafter50 said
I was an excellent customer of Tangerine with a pile of cash, TFSA's and other accounts parked there.That ended when the last three promo's, I was offered no more than 2% when others were being offered up to 3.49%. I called every time and sent a thoughtful and respectful email to head office to no avail. I then pulled everything out of there.
The current promo that is on now, I was offered 3.21%.
They can stuff it as it's too little too late. I refuse to play games like this and
will never trust Tangerine again. I don't play spin the wheel with my FI.
I see your point. I was also an excellent customer with RSP's, TFSA's, LoC, mortgage..etc. They lost a huge amount of my business after the take-over and are now just an option to consider instead of my main FI. That being said, I am willing to play a few games with liquid cash/savings when they are offering better rates than locking it in ANYWHERE for 5 years and better by far than anybody else for HISA. Loyalty? Long gone and highly unlikely to ever come back. Know and play by the rules and I win every time. Kinda revenge-like.
8:05 am
September 9, 2016
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Honestly, I've stop carring about those promo rates.
first of all, trying to negotiate with tang is annoying.
second of all, they don't always give you decent rates after negotiating.
so I've just split my savings into two chunks, one in alterna, the other in Tang mutual funds.
9:05 am
April 27, 2017
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I was also a very loyal ING (then Tangerine) member, but have been disillusioned recently with the seemingly-random nature of their marketing program. I've written to them and complained about how they are turning off loyal customers. Are they not aware of people pulling money in and out just to meet promo eligibility without really adding new funds into their Tangerine account? Why don't they just reward loyal customers who keep their savings with them long term, rather than playing these games. I guess their promotion schemes keep their marketing department busy but I wonder how successful they can be in the long run.
5:29 pm
February 17, 2013
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I assume they are forced to play rate games by their overlord, Scotiabank. Can't have your subsidiary offering better rates than the master now, can we? BTW...I don't negotiate. Been there, tried that, got nowhere. Stick with the quarterly promos. If they don't cut the mustard, off to EQ with it all.
8:51 pm
June 3, 2015
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Rick said
Stick with the quarterly promos. If they don't cut the mustard, off to EQ with it all.
this says it all, take less time moving the money online (about 20 seconds) then it does to come here and post a complaint about it. Tangerine offers great promo rates....or use EQ, Hubert,PC etc etc, when they do not. 20 seconds every three months.....wow.
Tangerine....Canada's best bank. LBC.............Canada's 2nd best bank.
Hubert.....worst bank in Canada.
1:14 pm
December 12, 2009
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I suspect the "critical link" we've been missing is Tangerine likely "forecasts" an annualized promo rate based on its past promos offered to each customer. This forecasted and annualized rate would be different for each customer (i.e., you didn't take advantage of one or more recent promos).
Case in point: in the fall, I was offered 2.95-3%, in winter it was 2.59% and now spring is 2.44%. I've never called in and asked for a "retention bonus" rate ahead of time so that theory holds less water now in my constantly updated theory, though I still discourage "front running" their new 'promo' offer as it likely still invalidates you from receiving the most recent/newest promo, it just likely doesn't affect your future promo offers as I thought previously that it once did. As proof of this, Peter, and others, who haven't participated in recent promo offers, got 3+% offers this spring.
So, Tangerine is "modelling" an annualized promo rate of between 2.40-2.70% when you take into account the four (4) "promo" rate offers. 🙂
I think I've got it figured out now...finally! I'll try and cross-post this information on another, more extensive and slightly older thread on the same topic. 🙂
Cheers,
Doug
Footnote: PC Financial hasn't had a "net new money" promo in at least two (2) quarters now, likely part of parent CIBC's belt-tightening. 😉
8:30 am
February 17, 2013
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Not sure if this validates your theory or not, but here are the promos I've been offered since they started keeping track in "My contest entries and Bonuses" link:
Prior to April 2015, virtually no balance, just moved /parked cash there for a few months while changing banks.
April 2015 - N/A% - Declined
Summer 2015 - 3.00 Jul 2 - Nov 30 Accepted (also offered to secondary account Holder - declined)
Winter 2016 - 2.34 Jan 6 - Mar 31 Declined
Spring 2016 - 2.76 Apr 5 - Jun 30 Accepted
Summer 2016 - No offer but offered 3.25% secondary account holder -declined
Fall 2016 - 2.23 Oct 5 - Dec 31 Declined
Winter 2017 - 3.25 Jan 5 - Mar 31 Accepted
Spring 2017 - 3.21 Apr 5 - Jun 30 Accepted
Summer 2017 - TBD
Notice in summer 2015 both my wife (secondary account holder) and I were offered promo rates, but in 2016, only she was offered a special rate. Declined in 2016 as did not want the hassle of opening/maintaining 2 accounts. Curious to see what, if any, will be offered this summer and to whom. According to your diagnosis, what do you anticipate for your summer offer ?
12:48 pm
August 17, 2010
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My offers as follows
Summer 2015 3% Myself and husband. Accepted
Keep saving 2015 2.4% Myself and husband. Accepted
Spring 2016. 3%. Myself and husband. Accepted
Summer 2016. 3.25%. Myself and husband. Accepted
Spring 2017. 3.21%. Myself and husband. Accepted
They skip us on the winter promos!
1:22 pm
December 12, 2015
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Toto, did you move money out each time?
If so, into chequing or another bank?
8:16 am
August 17, 2010
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To saver-mom
I call the last day of promotion and they always say 1.6 percent for 3 months if I keep the money in. I transfer out to EQ and Accelerate so that if I get an offer a few days later I can pull back in from tangerine and not lose much interest.
8:35 am
February 17, 2013
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toto said
To saver-momI call the last day of promotion and they always say 1.6 percent for 3 months if I keep the money in. I transfer out to EQ and Accelerate so that if I get an offer a few days later I can pull back in from tangerine and not lose much interest.
I was doing that as well. Then I opened a Tang checking last June. Now the cash isn't in limbo for 2 or 3 days while it moves back and forth. Good as long as they don't change the rules for future promos. Moved from savings to checking on the 3rd, back to savings on the fifth. Only sat in checking for a couple days, but at least got their minuscule interest until I moved it back into savings. Better than 0% while it's in transit out then back in again.
9:10 am
December 7, 2011
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Rick said
... Better than 0% while it's in transit out then back in again.
If possible, I always try to "pull" money instead of "push".
No loss of interest while it's in transit and sometimes even some extra interest earned, when "pulling" FI posting transaction effective immediately (EQ, for example).
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