New Offer from Tangerine ( Nov.5, 2024 to Jan.31, 2025) | Tangerine Bank | Discussion forum

No such offer for me. My promo also ended Oct. 31. My money is not staying at Tang at 0.30%!

Our offers fit our pattern I've noticed, i.e. we usually get offers but never the top rates being offered. I've always accepted a reasonable offer, not worried about getting top rate, that's my pattern, and sure enough that's what we always get offered for a couple of years now. Their program has learned I will be bought as long as it's reasonable.

are you getting these offers AFTER your existing offer expired?
Did you pull your money out prior to the period ending, as they are only offering this special rate on NEW money?
What do you suggest? Should I pull the money out about 5 days before the end of y promo, hoping for a new promo?
I have 6 figures there and my promo ends at the end of Nov. I also have a promo at Simplii ending Nov 15.
Thank you for your help!

Yes, that has always been my strategy:
Make sure to pull everything out a few days before offer expires
For this past year, I believe we have always gotten a new offer a week or so later
Of course, there is no guarantee of that happening, but if you have already pulled your money out, and don't get a new offer, no harm, no foul.

TLDR: A mini tale of woe about Tangerine reneging on a promo offer instead of fixing a simple problem.

Last week (see previous posts) I was waiting to receive an "Nov 1" activation email for a 5.25% Nov 1 - Jan 31 promo that was promised in a targeted Oct 30 email. I found out today (after a few misleading calls in the meantime) that Tangerine is reneging: the activation email is not coming after all.

What I didn't mention last week is that I called Tangerine on Oct 30 intending to move my funds out (due a previous promo expiring Oct 31), unaware that, literally minutes before I called, I received an email announcing that I had been selected for a new 5.25% promo (which would have applied to all new funds in my account since Aug 7, meaning I wouldn't have to move anything at all from Tangerine!). However, the Tangerine rep (also apparently unaware that I was already selected for the new 5.25% promo), instead offered me 3.95% for 120 days --- which I accepted since it was competitive with where I was going to park the money temporarily while looking for something better if no offer was to be forthcoming from Tangerine. Needless to say, once I saw the 5.25% promo email a few minutes later, I called Tangerine back and was told not to worry: the 5.25% activation email that I should expect to receive on Nov 1 would over-ride the 3.95% 120-day rate.

So, as per my previous post, I called again on Nov 1 asking about my activation email (retelling my story) and was told again not to worry: there were apparently technical difficulties and some "Nov 1" activation emails would have to be re-sent; they said to give it until Nov 4.

So I give it until Nov 6 and call again. After I re-told the story, the rep thought that the 5.25% activation e-mail wouldn't come automatically but that someone "on the backend" would like have to do something to make the 5.25% activation available to me. So they opened a ticket/request and thought it'd take a few days to resolve. It sounded plausible and promising.

Yesterday (Nov 7) I got an email from Tangerine saying that "the request is now completed" but there was no indication that anything had changed. So I called again today (Nov 8) and the representative initially said to disregard the "completed" email --- that that just meant that the request was still being processed internally --- but they'd check up to on the "real" status of the request. That's when they settled on the story that once I accepted the 3.95% rate that I was no longer eligible for the longer-term 5.25% rate --- even though I'd (unknowingly) already been targeted/selected for the 5.25% rate.

Aside from the time spent, this is not a big deal: I've since noted that Motive Financial has a 5.35% rate for 120 days (for new accounts) so I've opened an account and am moving the funds there in the next few days. What's disappointing is getting the false-hope run-around from well-intentioned front-line Tangerine staff that are some combination of being un-informed and/or un-empowered to make simple things right; at least everyone was polite. As a final step I escalated beyond the front line to ensure they know what happened. At the very least perhaps some better training will emerge.

Took awhile to get a new offer of 5.1% Nov 5 to Jan 31,2025

Last offer ended September 30, 2024

I'm not totally surprised at different departments at Tangerine giving different information.

This week my wife, who's had an account since initial ING days and has for some time now had a number of various active accounts with them, received a snail mail package welcoming her as a new client with a supposedly new savings account, citing the same client number she's had forever.

The only business she's done lately was last week she called in to be added as secondary joint holder of a gic I'd just purchased online, we figure that's what triggered this baffling mail package.

My 5.50% rate expired Nov/15/24 from Simplii, I waited until the 16th to push it to Tangerine @5.10% which is still not bad. Just received another offer from Simplii @5.25% until February 28, 2025. Still have to wait until money clears at Tangerine and no holds. Will immediately move my money back to Simplii. They must really want my $250k. GL