Another Tangerine Promo for existing customers -- only 2.2%! | Page 4 | Tangerine Bank | Discussion forum

I received the same "you're welcome to leave" message in my online mailbox 2 days ago, BUT I had already received the email about the upcoming 2.2% offer starting May 3rd. I'm at the end of the same 2.0% promo that Bill has.

pooreva said

No emails for me. Moved to Hubert. Tomorrow will be last interest from 2% promo. That will go to Hubert as well until I see what this '2.2%' is all about.
Sometimes it is not worth chasing highest interest particularly if you expect some income, for example from RRSP.
I prefer stable and reliable service than lottery and muddy term conditions.

If Tang really cares about customers and their deposits, somebody should be on the phone calling us offering good retention rate and not playing with emails.  

Imo,with this latest display of Tangerine arrogance, the "You can close your account message" only shows how little they actually care.
Upthread Ricksbank reported a "welcome to leave message", different messages for different lotteries ?

You're right, cgouimet, it's just a fact that some people who are going down to .1% might want to close their accounts so this is just to make clear there's no need to call in and tie up resources.
Is the way I saw it too.

But, they also sent the same message to me after already offering me the 2.2% promo starting May 3. Some people who have the existing 2.0% promo that I have that ends today are getting the May 3rd 2.2% promo, but some not. Doesn't seem like we can apply logic to anything they do, other than guessing they're going by balances, frequency of deposits and withdrawals, etc.

The promo that ends today was my 15th since 2015, with just one gap last year before this last 2.0% promo started at the end of November.

cgouimet said

I've only had a few in 20 years, although more would have been gooder.

Whenever I get an offer, I take if it's materially better than my other options. It's my choice to make. I don't worry too much about their rationale for the offer or whether the wording is kind or gentle.  

If the wording was kind or gentle, of course that would be the way that a client would feel appreciated. But to be notified that " I can close my account" is wording that to me that is offensive because I know very well that I can close my account and don't have to be reminded. No, I agree with Loonie on this one, as he posted, "In any case, "you are not a valued customer" is clear.""

So looked today and see interest @2.8% was paid out into my HISA. My offer expires 31Aug. The full amount was in there at the end of March through to May 1st. I did no deposits or withdrawals during that period.

I was on a promo of 1.2% ending May 12th. I had pretty much moved all my money out to greener pastures like Duca, Hubert, EQ, etc. Had less than $10k with them. I decided to call Tangerine this afternoon (around 4 pm on a Sunday) and see if they would increase my rate based on all the emails everyone has been receiving. I was very surprised to hear that their telephone call menu now has an option called "Promotions". When I selected it, I was advised I would have a 30 minute wait but an agent came on within 5 minutes. He asked the usual questions like where else do you have your money and at what rate and why don't you get one of our GICs. I said I wanted short term only and something more competitive. He gave me 2.25% starting today for 150 days but I also had to agree to set up a transfer to move funds in. I was fine with that and plan to transfer more in today and tomorrow. Anyway, I was happy I called in and they had no issue with the fact my previous promo was not yet over.

hwyc said
In the beginning of this thread, I read that those got the pre-offer are coming out from a previous promo by end of April. And the rate scape changed so much since then. I wonder if the 2.2% offer will actually implode due to lack of acceptance. It's the first time I hear call in rate is higher than targeted rate.  

I received an email a week ago for a 2.2% promo starting May 3. There seems to be quite a number that have called in recently for a rate bump and often it's at 2.25%. Most definitely odd that call-ins are getting the extra .05%. The 2.2% promo has an accept by date of May 31 and I'm almost tempted to drag it out before accepting, possibly ignoring it and rolling the dice to see if I would get targeted later on for a higher rate. June 1 and the BoC announcement is only a month away and it would not surprise me if there's a .50% jump.

Spouse's promo ended yesterday, she called this evening, right away was offered 2.25% for 150 days after she declined suggestion for GIC.