2.30% Promo interest on new deposits to Savings, RRSP, TFSA (October 1, 2020 – March 31, 2021) | Page 4 | Simplii Financial | Discussion forum

Oscar said

Same situation here. Accepted offer on the first of October when I logged in. Called them yesterday to confirm and request email confirmation. Have never received email from Simplii for previous promos, even escalated it to their Ombudsman last promo and they just argued with me and told me they had sent emails. Even changed email address with same results. Asked CSR for location on website where I could read terms and conditions and was told it comes with the email confirmation. I don't expect to receive it and really only called to have it recorded for confirmation. Still get all their marketing emails. The problem seems to be that the email confirmations are automated and if it isn't working for someone , they will not make any effort to correct it.  

I finally got a confirmation yesterday by calling and telling the 'first level' I have to talk to a supervisor to get it. Tell them you know from other people who are having the same problem that a supervisor can send an e-mail confirmation which will arrive. This was the 2nd supervisor I talked to over the past few days, and I got lucky she was sympathetic. That supervisor said "I'm going to try sending it a different way" - it arrived in seconds.
I talked to my ISP but they weren't helpful/couldn't see anything stopping e-mails or any 'stuck' e-mails on their server.
I suggest not giving up until you have something in writing.....

Norman1 said

That spam folder on your Blackberry device may be for the Blackberry's spam filtering.

The problem may be that the mail provider has filtered the message out before the Blackberry can even see or download the message! That was what was happening with me. There was no indication that the mail provider was filtering out messages.

I had a look at the Simplii marketing messages and the Simplii confirmation messages. They are different.

The confirmations are from confirmation@NoReply.Simplii.com with no DKIM anti-spoofing authentication.

The marketing messages are from info@email.simplii.com and have DKIM anti-spoofing authentication.  

Thanks for the info. It may be the case but I have no way of changing anything on my end as it's just a cellphone email address and not on an enterprise server.
I may be misunderstanding the point of anti-spoofing authentication but wouldn't it be more important to implement this for account promo confirmation emails and not their marketing emails ?

I am going to switch my email on file to my Gmail account and then hound them again just for sake of experiment. I did this last time as well and never received their confirmation. That is why I suspect it is on their end as I would have seen in in the junk or spam folder in my Gmail account. You would expect that they would have one of their IT staff look into things like this but they don't.

If one is contacting Simplii, perhaps one could mention that Simplii should turn on the DKIM anti-spoofing authentication on the confirmation e-mails like Simplii does on their marketing e-mails. That should reduce the chances of the confirmation messages being discarded by spam filters.

I had a closer look at the confirmation e-mails and the marketing e-mails from Simplii. All look like they are from Simplii. But, they are not sent out the same way!

The Simplii confirmation messages are transmitted through IP addresses registered to a cybersecurity company called Proofpoint, Inc.

The Simplii marketing messages are transmitted through IP addresses registered to a marketing company called Acoustic, LP. That could explain why the marketing messages are delivered.

As a marketing company, Acoustic LP likely has spent the time and effort to ensure that the e-mails from campaigns they are paid to run aren't inappropriately tossed by spam filters.

So if you deposit large amounts they know you're just a rate chaser to be gone with the wind at promo end but if you don't put in much there might be potential for that money staying and more business with you? Not clear how to interpret agent's comment.

Got 2.00% too over the phone. I didn't ask why 2.00% and not 2.30%.

lhsaid said
Got 2.00% too over the phone. I didn't ask why 2.00% and not 2.30%.  

The 2.30% promo was by invitation only. I didn't get one either. Call me a rate chaser too.

On the plus side, there are now 3 different places to hide at 2.00% for a few months (Simplii, Tangerine & Cdn Tire, and I have no qualms about exceeding CDIC at Simplii or Tangerine). There was potentially a 4th option in Manulife's 2.15% promo for new money, but I couldn't qualify because I already had $250K there, and it made no sense to pump up my balance to $500K when the existing $250K would only earn 0.10%.

Hopefully the promo brass ring will still be coming around again in the spring when these things expire. DUCA is especially fond of springtime promotions so they can stockpile cash ahead of mortgage lending season

They seem to have changed their strategy in that this new promo overlaps my existing promo for a month and I don't remember that occurring previously. This effectively excludes me from earning 2.3% anyway so they have politely shown me the door as of October 31.

Jim, I'd have ready a screen print of the Q&A hwyc referred to in post #48, they've specifically answered that situation.

Are we talking about the 2% offer or the 2.3% offer?

One needs to be careful about that Q&A that hwyc pointed out. All that is about the 2% offer.

If one clicks on Legal at the bottom of that Simplii page, one sees the following:

The Offer

The special annual interest rate of 2.00% is a combination of the regular annual interest rate set by Simplii Financial payable on an Eligible Account balance (“Regular Interest”), plus the promotional annual interest rate (“Promotional Interest”) that is calculated at the end of the Offer Period on the Additional Balance as defined below. …