Saven HISA rate changed | Saven Financial | Discussion forum

OMG I was just going through the hassle to put money in there, from the signs of it I made a good choice pausing for a week.

Yup I see it too, good thing I delayed before moving in

.1% difference from Motive is not enough to motivate me to move

mhs0607 said
Horrible company. If you try to open an account online and if it doesn't go through, you cannot open an account. Then are very rude and indifferent when you call in!  

Same experience for me. Actually spoke to them twice and was told if the online system doesn't accept the application I am SOL. C'est la vie - lots of alternatives out there.

...and no joint accounts last time I looked.

Ontario may only be one province. However, its population exceeds that of 8 other provinces put together.

Good luck getting your money in there. LOL You can get 3.4% at Oaken with no hassles.
Here's my experience with SAVEN.

Saven is an absolute DISASTER. I was originally able to link 2 accounts. I made transfers from both. Only one banks transfer ever made it through. I have been trying to link a third bank for the past 2 months. It gives me a window that says it is linked, shows the accounts from that bank, but when I try to transfer funds, the entire link disappears. I called customer service, who directed the issue to IT. Customer service called me back and said IT informed them, if I saw the link, it was linked. Customer service could see it clearly was not, so had me screen shot as IT did not believe them. The "success you are linked" notice appears (which it does every time I try to link it) but then it disappears. I got the screen shot and sent it to customer service. After a week or so customer service called and said IT reckons that my middle name is in the other banks records and that is why it won't link. I was advised to have that removed. I had to snail mail a letter of direction to the other bank, then follow up with several phone calls before the middle name was removed. And guess what, it still wouldn't work. Back to customer service. Back to IT. This has now been going on for 6 weeks. After my latest call, I was told by customer service that IT left a note in my file that it can't be linked. No explanation. Customer service rep says I can write a cheque from that bank to get money in on the mobile app. I go to the mobile app, and it says I am not authorized to do so. Another call to customer service. She finally gets the account set up to receive cheques. In the meantime Oaken just raised their HISA to 3.4%. Problem solved. All my money will be going there. There is something dangerously wrong with a bank that you can't get your money into. Imagine trying to get it out? Not going to take that chance, will be closing my Saven account and getting my $25 bucks back. I think I just dodged not a bullet, but a cannon.