Log In
Register
Home
Topic RSS
Facebook
Twitter
Email this9:14 am
December 20, 2019
Offline
To anyone that cannot log in
Have you tried uninstalling and re-installing the app?
Remember Saven initially said you had to download the app fresh and not upgrade.
My fresh install on android work perfectly
10:42 am
November 18, 2017
Offline
dollarbill: Whenever I decline a request for part or all of my SIN from a customer service agent, I am immediately offered a different verification question. If Saven won't change, I would. Change my money's home, that is.
RetirEd
RetirEd
10:46 am
December 20, 2019
Offline
Hmmm, I was not required to use any part of my SIN
I log in, swipe, use the fingerprint and I'm in.
4:32 pm
October 17, 2018
Offline
KamWest said
Did you know in some European countries you cannot take public transport without a smart phone?You most cases you do not need a data plan to own a smart phone for security.
Phones are becoming THE go to device for security and with the new passwordless logins coming it will be almost necessary to have a phone.
I have needed an app to login to Saven for a while now, I think its probably two factor but it never lets me login on the web without verifying on the phone first.
So I think they are just expanding that to all accounts and if you're thinking of closing your account because of it please consider the fact that lots of banks and sites will follow this new protocol soon.
Microsoft and Google are all pushing passwordless so either embrace it or stay in the dark ages. If you want a bank that offers true internet banking then you have to embrace the technology that comes with it.
Just my opinion but with the hack of LastPass recently I prefer a more secure way to login.
Nothing says equity and inclusion like no access to public transit without a smartphone. It's not for security, it's not to save money, it's to collect data to track and store all of your movements. Forever.
I don't know if it's possible to even download an app without a data plan or to be able to use it. So it seems like you most likely need not only a smartphone but a data plan as well to bank with this lovely little credit union.
Did you know that the CEO of Nokia stated publicly that he doesn't see smartphones being as widespread in ten years as he expects the functionality of them to be in the body by then ? Will you embrace that ?
As far as the 2 mentioned technology giants pushing passwordless I see that as a march into a digital , dystopian dark ages. Whatever they're pushing for I'm pushing against because they ain't out to make my life better. It's ALL about control.
There is a big push on now to end online anonymity by requiring a digital ID to access the internet. To keep you safe. This is closely tied to the push for Central Bank Digital Currency. That is not currency at that point it is only an app and your ability to get on a bus will be determined by your social credit score. Saven is testing the waters to see how much resistance it gets. I hope it loses all of it's customers just for trying to force this on it's customers. Customer service seems terrible as well from what I have read, all part of the plan of technology and AI and no human interaction.
4:40 pm
December 20, 2019
Offline
Oscar said
I don't know if it's possible to even download an app without a data plan or to be able to use it.
They either have wifi or use NFC but I remember a friend of mine telling me they have throw away phones and no data plan was needed to use the train but you had to have a phone to get on. Parents scanned their phones for their kids.
I think NFC would probably be the best way to do that.
I'm not for digital ID but I am not opposed to using google wallet and things like that.
4:17 pm
November 18, 2017
Offline
It just keeps getting worse. License-plate cameras and electronic tolls, fake mobile-phone stations recording all phones near them... Here in Vancouver, you can't transfer from a bus to SkyTrain without either a fare card or paying twice. The fare-card isn't stored value; it relies on a central registry, and your travel habits are recorded. You have to deposit $6 for the card, so you can't just throw them away as often as you want. (And the only place to cash them in is in the most crowded, inaccessible part of the downtown.) You CAN get a "compass card" and not register it, but your movements are still being recorded, and if somone can figure out you card, they can retrieve your travels. (Most obviously if you're arrested and the card scanned, but there are many other scenarios that can cause trouble, such as just being near a place where there's trouble.) Someone who steals or finds your card can also know when you're away from home (to rob it) or at a particular place where you can be tracked later.
I try to be as paranoid as I can, but I just can't keep up...
RetirEd
RetirEd
1:36 pm
October 17, 2021
Offline
Well I haven't had access now to my account since the change (~march 9th). I don't think I should have to buy a new phone in order to keep access to my account. Doesn't make sense that they wouldn't implement two factor authentication as the big banks (and everyone one else has) rather than demanding that you must have a phone with biometric scan capability (or trust them with anything to do with biometric data or a key code derived by algorithm from it). I guess they know better than everyone else.
I asked to escalate to a manager a week ago (or maybe even more now), no call back. I had also an earlier call in because we had tried to setup a new account for my spouse and couldn't get logged in, and again there was no call back as promised... guess we're not going forward with any new deposits now.
So I asked Saven to close out my account and directed them to transfer the balance of my account back to the linked bank account on file, the same source of where funds were originally received from, they refused. They would only do a bank draft. I told them that was not acceptable to me as why should I be at risk if something happens to the draft. The funds were deposited digitally, so being an online bank you have the ability to transfer back to my linked account I already have on file - just given standard line that is not their policy. I asked to escalate to manager but not too hopeful as they have already failed to call me back on two earlier calls.
It's interesting that the customer service commented that they had provided notice about the change, and while yes they did send out an email indicating they would be upgrading their system, no where did I see in their brief email blurp where it informed that it would now be a requirement to have a smart phone that supported biometric fingerprint scan and device OS level needed to be at the current or current - 1 level.
Let's see if they follow up or I guess I will have to file a complaint with the fsrao regulatory body about losing access to my account and Saven refusing to transfer my funds back in a suitable manner rather than putting me at risk of losing my funds.
It's too bad because up until this, I was content to leave deposits with them. Now they've necessitated getting my money back!
Just not right,
Jaime
8:26 am
March 29, 2023
Offline
If you want to file a complaint against a credit union with FSRA (Financial Services Regulatory Authority of Ontario) go to their website - https://www.fsrao.ca/consumers/credit-unions-and-deposit-insurance/how-resolve-complaint-against-credit-union-or-caisse-populaire
It outlines the procedure to follow to file a complaint against a credit union. You must file a complaint in writing to the credit union's complaint officer. For Saven, which is a division of First Ontario Credit Union, the complaint officer is David Schurman dave.schurman@firstontariocu.com In your complaint you must request a letter stating the credit union's final position on your case.
If your matter is still not resolved after following the above steps, you can then file a complaint with FSRA.
This is what they say:
"If your matter is still not resolved after following the above steps, you can file a complaint with FSRA.
FSRA considers a range of outcomes when reviewing consumer complaints:
- If the matter is not something we can take action on, we will let you know or may refer you to an organization that can help
- If we need more information from you, we will contact you
- If the matter you have raised does not break any laws we enforce, we will close the case
- If the matter you have raised potentially breaks any laws we enforce, we will consider what action, if any, we should take
To file a complaint with FSRA, please complete the below Complaint Form:"
2:21 pm
March 11, 2023
Offline
I have read all the emails they sent out before Mar 8 again and again that they never mentioned a fingerprint is a MUST to access the account after the upgrade, just said it will be easier. I originally though they had decided to implement two factor authentication like all other FIs. It turns out they just want to creates hassles for current customers and push them away to other FIs. Smart phones of all brands won't force users to set up fingerprints to log in their phones, just offer the option, but Saven force their customers to do so!. Why can't Saven show some respect to their customers?
4:39 pm
September 7, 2018
Offline
RosieRosy said
I have read all the emails they sent out before Mar 8 again and again that they never mentioned a fingerprint is a MUST to access the account after the upgrade, just said it will be easier. I originally though they had decided to implement two factor authentication like all other FIs. It turns out they just want to creates hassles for current customers and push them away to other FIs. Smart phones of all brands won't force users to set up fingerprints to log in their phones, just offer the option, but Saven force their customers to do so!. Why can't Saven show some respect to their customers?
You are 100% correct. The Saven sign in process of fingerprint ONLY is not user friendly nor does it always work. There absolutely should be the ability to use a password plus the 2 factor verification (code). I was told by a knowledgeable computer person that the Saven app is not stable and they need to get the bugs out of it as well as providing for sign in by PW. I am sure they have lost customers with this inefficient recent upgrade. A good example of a poor untested new procedure.
10:01 am
January 11, 2020
Offline
Saven new APP is absolutely horrible. I was out of Canada when it was implemented and was not using my Canadian phone number. So I had no access to my money at all until I got back to Canada.
Trying to set it up was a major pain, I do not use fingerprint to open my phone, took me a while to set it up, and I was able to access my accounts.
Today I was trying to get in - no luck. Called support - they had to escalate it to the tech support.
As soon as I am able to access my money, I will be taking everything out.
Their management who made the decision to use ONLY fingerprint login is a very stupid decision, they do not realise that majority of people who want to keep cash are retired, and a lot of retired people do not have smart phones and would not be able to figure out fingerprint authorisation.
I am a retired Systems professional, and out of all my friends I am the only one who can figure it out.
It is their loss. There are other banks that pay good interest.
Leah
7:38 am
June 8, 2023
Offline
leahpoli said
Saven new APP is absolutely horrible. I was out of Canada when it was implemented and was not using my Canadian phone number. So I had no access to my money at all until I got back to Canada.
Trying to set it up was a major pain, I do not use fingerprint to open my phone, took me a while to set it up, and I was able to access my accounts.
Today I was trying to get in - no luck. Called support - they had to escalate it to the tech support.
As soon as I am able to access my money, I will be taking everything out.
Their management who made the decision to use ONLY fingerprint login is a very stupid decision, they do not realise that majority of people who want to keep cash are retired, and a lot of retired people do not have smart phones and would not be able to figure out fingerprint authorisation.
I am a retired Systems professional, and out of all my friends I am the only one who can figure it out.
It is their loss. There are other banks that pay good interest.
Leah
I tried to login to my account within 60 days as other banks, trust companies and credit unions give you at least 60 days most 90 days or more before locking you out of your account if you don't login within that timeframe and voila locked out of my account.
Please write your comments in the forum.