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Email this12:02 pm
January 12, 2019
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.
The Flinks system doesn't recognise 'Motive Financial' as an FI to link to, and trying to use their 'Canadian Western Bank' option doesn't work (won't recognise my Motive login info).
Is there a Fix or a Workaround ?
- Dean
" Live Long, Healthy ... And Prosper! "
1:07 pm
November 7, 2014
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Dean said
.
The Flinks system doesn't recognise 'Motive Financial' as an FI to link to, and trying to use their 'Canadian Western Bank' option doesn't work (won't recognise my Motive login info).Is there a Fix or a Workaround ?
Dean
I had a similar problem a while back. It may seem silly, but I just kept on trying. Also, sometimes these links seem to be sensitive to the kind of account you are attemping to add. In my Oaken account the linked account finally showed up as Canadian Western Bank, although it is my Motive chequing account. I remember having to try my Motive login on numerous occasions because it appeared to not work. Then, lo and behold, the link appeared in Oaken without any kind of notice. It was quite strange. Just keep trying and check Oaken to see if the link appears.
1:35 pm
January 12, 2019
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Thanks for that ⬆, Gicjunkie.
I have been trying to use the Flinks 'Canadian Western Bank' option Several times now, in the past few days.
I can't get passed the initial sign-in step. I keep getting the message :
- "Invalid login. Either your username or password is invalid"
I'd call into Oaken to try to get their help, but it's not really an Oaken problem
... it's a problem with Flinks.
- Dean
" Live Long, Healthy ... And Prosper! "
6:54 pm
November 7, 2014
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Dean said
Thanks for that ⬆, Gicjunkie.I have been trying to use the Flinks 'Canadian Western Bank' option Several times now, in the past few days.
I can't get passed the initial sign-in step. I keep getting the message :
"Invalid login. Either your username or password is invalid"
I'd call into Oaken to try to get their help, but it's not really an Oaken problem
... it's a problem with Flinks.Dean
Sounds very familiar. As I said, keep trying and check Oaken to see if the link shows up.
12:50 pm
July 9, 2020
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Motive now has mandatory two-factor authentication. Could that play a role? That is, a user ID and pw is not sufficient anymore, and don't know if that impacts functionality of Flinks?
1:19 pm
January 12, 2019
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gicjunkie said
Sounds very familiar. As I said, keep trying and check Oaken to see if the link shows up.
I'll keep trying, but until I can get past the Flinks sign-in part, nothing will happen. 
- Dean
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==============================================================
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LK said
Motive now has mandatory two-factor authentication. Could that play a role? That is, a user ID and pw is not sufficient anymore, and don't know if that impacts functionality of Flinks?
Good question ⬆ ❗
- Dean
" Live Long, Healthy ... And Prosper! "
2:36 pm
July 9, 2020
Offline
The website on Oaken's Flinks page for Cdn Western Bank is "direct.cwbank.com".
Motive Financial is a 'division' of Cdn Western Bank, with a different home URL to log-on: auth.motivefinancial.com/login .
I suspect that Oaken will need to add a link to Motive Financial separately, as it appears that Motive (being a division of Cdn Western Bank, with its own URL) isn't synched with cwbank.com.
I have written to the Oaken customer-support email (service@oaken.com) to request this. Let's see if I ever hear back. Not optimistic.
3:52 pm
October 27, 2013
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Would the same issue not apply to Simplii vis-a-vis CIBC? Does Oaken list Simplii and CIBC separately?
1:29 am
February 7, 2019
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AltaRed said
Would the same issue not apply to Simplii vis-a-vis CIBC? Does Oaken list Simplii and CIBC separately?
Yes to separate CIBC & Simplii, Scotiabank & Tangerine at Oaken but no separate CanadianWestern & Motive.
| CGO |
11:20 am
July 9, 2020
Offline
From Oaken Customer Support:
Good afternoon,
If linking the account is not working online, please provide us with an original VOID personal cheque (embossed with your name) along with a signed Letter of Direction to service@oaken.com
If you do not have a personal cheque, please submit a bank stamped pre-authorized deposit form. The form must include the following information: Institution #, Transit #, Account # and Name.
In addition, we will also require a copy of your bank statement from the account which you want us to update it to.
We appreciate your understanding. Kind regards
12:06 pm
July 9, 2020
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I sent this back to Oaken Customer Service...
Thank you.
The website on Oaken's Flinks page for Cdn Western Bank is "direct.cwbank.com".
Motive Financial is a 'division' of Cdn Western Bank, with a different home URL to log-on: auth.motivefinancial.com/login .
I suspect that Oaken will need to add a link to Motive Financial separately, as it appears that Motive (being a division of Cdn Western Bank, with its own URL) isn't synched with cwbank.com.
I believe that Oaken should do this for the benefit of its customers. This is similar to CIBC and Simplii (an online division of CIBC) having their own Flinks links (with separate URLs) on Oaken's page. Same with Scotiabank and Tangerine (Scotiabank owns Tangerine) -- two different links on Oaken's page.
This seems to be an oversight on Oaken's part, and I would appreciate if this could be rectified instead of the 'work around' you have proposed.
3:09 pm
January 12, 2019
Offline
.
Thanks for all that you've been doing, LK ... Much Appreciated !
But will Oaken actually get off it's Butt and fix this problem ?
I guess we'll just have to wait and see.
Thanks Again,
- Dean
.
P.S.
I'm going to send a similar email to Oaken,
asking them to fix this problem.
Others might want to join in on this, as well.
The squeaky wheel gets the grease. 
" Live Long, Healthy ... And Prosper! "
3:25 pm
February 7, 2019
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Dean said
.
Thanks for all that you've been doing, LK ... Much Appreciated !But will Oaken actually get off it's Butt and fix this problem ?
I guess we'll just have to wait and see.
Thanks Again,
Dean
.
P.S.I'm going to send a similar email to Oaken,
asking them to fix this problem.Others might want to join in on this, as well.
The squeaky wheel gets the grease.
Oaken is the only FI where I have used Links. I don't know who needs to fix this (Oaken or Links) but what I have noticed over the last year is that the number of FI in that Oaken-Links list occasionally grows.
| CGO |
6:07 pm
January 12, 2019
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cgouimet said
Oaken is the only FI where I have used Flinks. I don't know who needs to fix this (Oaken or Flinks) but what I have noticed over the last year is that the number of FI in that Oaken-Flinks list occasionally grows.
- There ⬆ ... I fixed it for you.
Fingers Crossed that their list grows again, and they add Motive Financial.
- Dean
P.S.
To add to LK's efforts (see above), I sent Oaken
an email about an hour ago, asking them to add
Motive to their Flinks list.
Others affected here may want to join in, and
send their own email requests to Oaken :
service@oaken.com
" Live Long, Healthy ... And Prosper! "
6:27 pm
February 7, 2019
Offline
Dean said
There ⬆ ... I fixed it for you.
Fingers Crossed that their list grows again, and they add Motive Financial.
Dean
P.S.
To add to LK's efforts (see above), I sent Oaken
an email about an hour ago, asking them to add
Motive to their Flinks list.Others affected here may want to join in, and
send their own email requests to Oaken :
service@oaken.com
Thanks Dean. I had actually typed Flinks but my tablet's SwiftKey Keyboard spell-checker tripped me up, again...
| CGO |
8:34 am
January 12, 2019
Offline
.
I just received a response to the email I sent to Oaken yesterday . . .
.
- Hi Dean,
Thank you for your message.
Unfortunately, some external institutions are not currently available to link through Digital banking.
To link an institution that is not listed on our platform, please provide us a void cheque or preauthorized debit form along with a bank statement of the account you want to link.
In addition, please provide us a signed letter of direction via email attachment.
You can email the documents to us at service@oaken.com or mail them to our office at 145 King Street West, Suite 2500, Toronto, Ontario M5H 1J8
Kind regards,
Richie
Customer Care Specialist /Contact Centre
Home Trust Company
My response will be similar to how LK responded to Oaken (Post #11).
The more emails & phone calls they get about this, the more likely they'll get off their Butts and fix this.
- Dean
" Live Long, Healthy ... And Prosper! "
9:32 am
February 7, 2019
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Just curious ...
Oaken isn't the only FI using Flinks to link to/from other FI's, right?
Does Motive appear in Flinks at other FI's?
| CGO |
1:20 pm
January 12, 2019
Offline
.
I'm sure you're right ⬆, Cgouimet.
But I don't know which other FIs use Flinks.
Does anyone else know ?
- Dean
P.S.
I just had thought that this shortcoming
at Oaken might be intentional. It wouldn't
be the first time they played that game.
" Live Long, Healthy ... And Prosper! "
8:41 am
January 12, 2019
Offline
LK said
From Oaken Customer Support:Good afternoon,
If linking the account is not working online, please provide us with an original VOID personal cheque (embossed with your name) along with a signed Letter of Direction to service@oaken.com
If you do not have a personal cheque, please submit a bank stamped pre-authorized deposit form. The form must include the following information: Institution #, Transit #, Account # and Name.
In addition, we will also require a copy of your bank statement from the account which you want us to update it to.
We appreciate your understanding. Kind regards
It's been six days now, LK.
Have you received a response from Oaken ?
- Dean
" Live Long, Healthy ... And Prosper! "
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