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Trouble with Oaken Digital?
July 22, 2024
10:47 am
Rail Baron
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I'm having trouble accessing my accounts on Oaken Digital today. When I log in, I get a screen that asks me to switch to paperless records, which brings with it the chance to win a $250 GIC.

When I agree to switch to paperless, the web site freezes in a blue circle that keeps spinning endlessly.

Anyone else succeed in getting through this hurdle recently?

July 22, 2024
11:32 am
Dean
Valhalla Mountains, British Columbia
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Yup ... same problem here.

But I got around it, by Xing out of that special window.

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

July 23, 2024
4:52 pm
Rail Baron
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Can they blame this on Crowdstrike?

July 29, 2024
7:07 am
thegov
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Cannot get into Oaken digital since 9:30 this am
Finally got in on different browser but can't see or do anything.
Pathetic

July 29, 2024
7:49 am
thegov
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thegov said
Cannot get into Oaken digital since 9:30 this am
Finally got in on different browser but can't see or do anything.
Pathetic  

Talked to them .. they definitely have a problem.
Be very careful trying to get in for a while.
You get routed to
https://validate.perfdrive.com/d4aa84d2d80d9d6b84851e3842ecb529/...........
This is blacklisted by most ad blockers - but goodness knows why you are physically going to their site.
I'll be changing password as soon as this is fixed.

July 29, 2024
7:57 am
Alexandre
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Screenshot_20240729-105510.png

July 29, 2024
9:05 am
Dean
Valhalla Mountains, British Columbia
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Down for 'Scheduled' maintenance on a Monday ⬆ ❓❗

For sure ... there's Trouble in Oaken City sf-confused

Be Ware ❗

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

July 29, 2024
9:13 am
Rail Baron
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Dean said
.
Down for 'Scheduled' maintenance on a Monday ⬆ ❓❗

For sure ... there's Trouble in Oaken City sf-confused

Be Ware ❗

    Dean

  

The tab on my browser identifies the "Scheduled maintenance" message as coming from Radware Bot Manager Block, not Oaken. Does anyone know the significance of this? Has the Oaken site been taken over by e-pirates?

July 29, 2024
9:20 am
Alexandre
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Screenshot I shared is from Oaken app on Android.

July 29, 2024
9:32 am
thegov
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There's a message on oaken.com (top of page now).
That link I posted above includes "botmanager_support@radware.com"
I don't get that Schedule Mnt notice -- am on pc.
As part of this is a blacklisting issue -- depending on your ad blocker you'll get different things.
On Firefox have Adblock so get that link above as a 1x1 png image.
On Edge have U-Origin which just gives a blocked site page from U Origin.
Certainly not fixed yet.

July 29, 2024
9:49 am
NorthernRaven
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I think that "validate perfdrive" stuff by RadWare is checking your system for some sort of suitability criteria. I know it is used when doing online exams, I think, but Oaken may be checking if your system seems okay to do digital banking, or some other checks for bots or something. I would have thought a maintenance notice would come from their own site though, not this Radware intermediary service. It might actually be scheduled maint, or maybe something broke and this is what happens.

July 29, 2024
9:56 am
Rail Baron
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NorthernRaven said
I think that "validate perfdrive" stuff by RadWare is checking your system for some sort of suitability criteria. I know it is used when doing online exams, I think, but Oaken may be checking if your system seems okay to do digital banking, or some other checks for bots or something. I would have thought a maintenance notice would come from their own site though, not this Radware intermediary service. It might actually be scheduled maint, or maybe something broke and this is what happens.  

If it was scheduled maintenance, you'd think that Oaken would have the courtesy to tell clients about the schedule in advance.

I have a fairly large GIC maturing tomorrow, and have made a reinvestment plan that begins with transferring the proceeds out of my Home Trust savings account. I guess this can be done by phone, if all else fails, but I was looking forward to a quick and easy e-transfer.

July 29, 2024
10:50 am
Dean
Valhalla Mountains, British Columbia
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From the top of the Oaken website home page ⬇
.

    "We are aware that some users may be experiencing technical issues with Oaken Digital and we are working urgently to resolve this.
    .
    Please try accessing Oaken Digital again later, we apologize for any inconvenience this may have caused.
    .
    If you require further assistance, please call us at 1-855-OAKEN-22 (625-3622)."

.
Best to just wait it out.

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

July 29, 2024
11:34 am
Rail Baron
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Maybe it's time for them to start sending out chocolates again?

July 29, 2024
12:48 pm
Alexandre
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I can login now, through web browser. Web site is sluggish, must be from everyone trying.

July 29, 2024
1:33 pm
Dean
Valhalla Mountains, British Columbia
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    Ditto ⬆

And Yes ... Vveerryy Sslluggggiisshh !

    Dean

P.S.
And no thanks, Rail Baron ... they can keep
their cheap, Walmart chocolates. sf-confused

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

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