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Email this5:37 am
October 22, 2015
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I had two GIC's renewing with Oaken in September. Both were set to renew again for another 18 months, which at the time was the best rate. When I checked the renewal they had both been renewed for 1 year. I called and the issue was rectified and the renewal was changed to the correct term of 18 months.
I had another GIC come due yesterday. It was a 2 year term and I had set it to renew for another 2 years as again that was the best term. I checked this morning and it had only been renewed for a year. WTH? I called Oaken and the rep said this was an IT issue that they were aware of.
If you have any GIC's set to renew with Oaken, please check them, it's an issue that is always in their favor.
8:40 am
January 12, 2019
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.
Thanks for the Heads-Up ⬆
As for myself ... I've been in the habit of Not using the GIC auto-renewal option(s) for quite some time now. I find that handling the situations
myself (manually), avoids any Hiccups that may come along (I learned
the Hard way 
).
'To Each, Their Own'
- Dean
" Live Long, Healthy ... And Prosper! "
8:42 am
October 22, 2015
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Agreed wholeheartedly!
I will be managing them by phone from this day forward.
9:53 am
January 12, 2019
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.
... by Phone ⬆ ?
But at Oaken, once you're signed-in, changing maturity instructions can all be done 'Online'.
Why bother with a phone call ... or is there something I'm missing?
- Dean
" Live Long, Healthy ... And Prosper! "
9:56 am
October 22, 2015
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Yes I think you missed the whole point lol
I did it all online. All three times. Checked the day before to make sure it was right.
They still fkd it up.
12:03 pm
November 18, 2017
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As fabafter50 noted, live conversation makes it easier to make sure one was understood and catch errors. I have the time to put into managing my assets.
I always either call or, where some things can't be done on line, visit an office. Living in a big city (Vancouver) makes this easier for me than for more remote dwellers. I wait on the line until things are completed; things left on the to-do pile in an agent's office aren't in their memory when later comes to pass.
RetirEd
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