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'Bogus' Notice Of Unauthorized Access ?
December 7, 2023
10:47 am
cgouimet
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I just sent Oaken a message with the following notifications from the last few days (mostly logins to test their notification system) ...

Received Dec 05 at 10:47 re login on 2023/12/05 at 05:31:36. 5+ hours.
Received Dec 05 at 11:22 re login on 2023/12/05 at 05:28:08. 5+ hours.
Received Dec 05 at 11:37 re login on 2023/12/05 at 05:20:58. 6+ hours.
Received Dec 06 at 03:22 re login on 2023/12/06 at 03:11:00. 11 minutes.
Received Dec 06 at 03:48 re login on 2023/12/06 at 03:45:02. 3 minutes.
Received Dec 06 at 03:48 re login on 2023/12/06 at 03:42:10. 6 minutes.
Received Dec 06 at 05:37 re login on 2023/12/06 at 05:24:08. 13 minutes.
Received Dec 06 at 06:51 re login on 2023/12/06 at 06:45:23. 6 minutes.
Received Dec 07 at 04:12 re login on 2023/12/07 at 03:52:35. 20 minutes.
Received Dec 07 at 08:49 re login on 2023/12/07 at 08:28:38. 21 minutes.
Received Dec 07 at 13:27 re login on 2023/12/07 at 11:38:12. 109 minutes.
Not yet received re login on 2023/12/07 at about 05:45. 8 hours and counting.

CGO
December 7, 2023
1:59 pm
Dean
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Dean said
.
Yet another example . . .

    I logged into my Oaken accounts about four hours ago ... but Still no security notification from Oaken !

Their security notification system is definitely On-The-Fritz. And add to that, hardly anyone (including Oaken) seems to be concerned about it.

Go Figure sf-confused

    Dean

  

Almost 24 Hours now, and Still no Oaken security notification since my
last login ❗

I'd call in and complain verbally, but with their reputation for telling lies,
I decided not to bother wasting my time.

The term 'FUBAR' comes to mind. sf-confused

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

December 7, 2023
6:05 pm
serendipity
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Dean. I logged in today. I received an email promptly. I forgot I should be timing it.

Maybe the IT resources have been working on as per below. Kind of too late. I spoke to Benjy in person a good 8 years ago and said it was coming soon. He has left and the new owner has been making some nice enhancements.

IMG_0035.jpeg

A little late as I have some well developed work arounds (to avoid Oaken), that are unlikely to change .

December 7, 2023
8:54 pm
RetirEd
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Here we go again with "a chance to win." Pootie.

RetirEd

December 8, 2023
5:12 am
savemoresaveoften
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I just tested it and i recd both notification from within app plus text message re login within a couple of minutes of signing in thru the desktop.

December 8, 2023
10:04 am
Dean
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.
Yes ... but as many of us have reported here, it's response times have been totally Random lately. Sometimes it can take seconds to minutes, and sometimes it can take up to 'Days'

Oaken's security notification system can't be relied on anymore, and there is No indication that Oaken is doing anything about it.

And when some of us here email Oaken to give them examples of the lag times and express our concerns, it can take them over a week to respond (giving us only 'Milk Toast' answers), or they don't bother to respond at all.

Be Warned . . .
If someone is able to make an Unauthorized login to your Oaken accounts, Oaken's security system (I use that term lightly now) might not notify you about it, until Several days later ... long after all the damage has been done !

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

December 8, 2023
5:06 pm
cgouimet
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cgouimet said
I just sent Oaken a message with the following notifications from the last few days (mostly logins to test their notification system) ...

Received Dec 05 at 10:47 re login on 2023/12/05 at 05:31:36. 5+ hours.
Received Dec 05 at 11:22 re login on 2023/12/05 at 05:28:08. 5+ hours.
Received Dec 05 at 11:37 re login on 2023/12/05 at 05:20:58. 6+ hours.
Received Dec 06 at 03:22 re login on 2023/12/06 at 03:11:00. 11 minutes.
Received Dec 06 at 03:48 re login on 2023/12/06 at 03:45:02. 3 minutes.
Received Dec 06 at 03:48 re login on 2023/12/06 at 03:42:10. 6 minutes.
Received Dec 06 at 05:37 re login on 2023/12/06 at 05:24:08. 13 minutes.
Received Dec 06 at 06:51 re login on 2023/12/06 at 06:45:23. 6 minutes.
Received Dec 07 at 04:12 re login on 2023/12/07 at 03:52:35. 20 minutes.
Received Dec 07 at 08:49 re login on 2023/12/07 at 08:28:38. 21 minutes.
Received Dec 07 at 13:27 re login on 2023/12/07 at 11:38:12. 109 minutes.
Not yet received re login on 2023/12/07 at about 05:45. 8 hours and counting.  

Their response...

Thank you for your secured message.

Our IT department is aware of this issue, and they are working to have it resolved as soon as possible.

We apologized for any inconvenience this may be causing.

Kind regards.

CGO
December 8, 2023
7:24 pm
Dean
Valhalla Mountains, British Columbia
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.
Thanks for the update , Cgouimet.

Unfortunately, I see that instead of regarding this as a Serious Security Issue, they only see it as an; 'inconvenience'.

At least you got a Micky Mouse response, instead of Nothing.

Touché to you ! sf-wink

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

December 9, 2023
3:36 am
cgouimet
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Dean said
.
Thanks for the update , Cgouimet.

Unfortunately, I see that instead of regarding this as a Serious Security Issue, they only see it as an; 'inconvenience'.

At least you got a Micky Mouse response, instead of Nothing.

Touché to you ! sf-wink  

Starting yesterday, Dec 8, getting two simultaneous notifications per login.

"... logged into Digital Banking on 2023/12/08 20:03:30."

and

"... logged in to your Digital Banking using Chrome/119.0.6045."

Somebody's doing something in the background ...

CGO
December 9, 2023
8:30 am
RetirEd
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I apologize in advance for this attack of lexicography.

The word is "milquetoast," and that's the only recognized spelling.

You may throw things at me now.

RetirEd

December 9, 2023
11:08 am
Dean
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.
I stand corrected RetirEd, and Thank-you.

But tell me this ... can you put Marmalade on it❓ sf-laugh

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

December 12, 2023
1:04 pm
RetirEd
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Only if you pronounce it "Mahr-mu-LAHD." sf-laugh

RetirEd

December 13, 2023
11:39 am
Dean
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.
Thanks for that , RetirEd ... Well Done ! sf-laugh

Meanwhile, back at the ranch, Oaken's 'timing' of their emailed Login Security Notices continues to be Very Erratic ... anywhere from less than a minute, to Well over a Day.

If they Really are in the process of fixing it, they're sure taking their time !

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

January 7, 2024
10:26 am
Dean
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.
It's now several weeks later, and this problem Still Exists

I logged into my Oaken accounts yesterday, but did not receive the usual Oaken security notice email. But ~17 hours Later, I finally received that email notice this morning.

Go Figure sf-confused

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

January 7, 2024
10:40 am
cgouimet
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Dean said
.
It's now several weeks later, and this problem Still Exists

I logged into my Oaken accounts yesterday, but did not receive the usual Oaken security notice email. But ~17 hours Later, I finally received that email notice this morning.

Go Figure sf-confused

    Dean

  

They had been getting better but I sent them a message this morning with this ...

Received Jan 06 at 20:32 re login on 2024/01/06 at 07:46. 12 hrs & 45 mins.
Received Jan 06 at 20:32 re login on 2024/01/06 at 07:52. 12 hrs & 40 mins.
Received Jan 06 at 21:06 re login on 2024/01/06 at 09:34. 11 hrs & 30 mins.
Received Jan 07 at 03:42 re login on 2024/01/06 at 11:23. 16 hrs & 15 mins.
Received Jan 07 at 05:57 re login on 2024/01/07 at 04:24. 90 mins.

CGO
January 8, 2024
4:36 am
cgouimet
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cgouimet said

They had been getting better but I sent them a message this morning with this ...

Received Jan 06 at 20:32 re login on 2024/01/06 at 07:46. 12 hrs & 45 mins.
Received Jan 06 at 20:32 re login on 2024/01/06 at 07:52. 12 hrs & 40 mins.
Received Jan 06 at 21:06 re login on 2024/01/06 at 09:34. 11 hrs & 30 mins.
Received Jan 07 at 03:42 re login on 2024/01/06 at 11:23. 16 hrs & 15 mins.
Received Jan 07 at 05:57 re login on 2024/01/07 at 04:24. 90 mins.  

Then this morning ...

Received Jan 08 at 07:32 re login on 2024/01/08 at 07:32. 0 mins.

CGO
January 8, 2024
4:20 pm
Dean
Valhalla Mountains, British Columbia
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.
Yes ... it's still pretty erratic.

Today when I logged into my Oaken accounts, I received the security notice email in <2min. Given the recent past performance, it's anyone's guess as to how long it will take the next time.

The Bottom Line is; Oaken's Security Notification System can't be relied upon any more.

And so ... it's best we be aware, and 'Govern Ourselves Accordingly'.

    Dean

P.S.
It appears that only two people here
seem to be concerned about this.
Go Figure

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

January 9, 2024
8:19 am
cgouimet
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Dean said
.
Yes ... it's still pretty erratic.

Today when I logged into my Oaken accounts, I received the security notice email in <2min. Given the recent past performance, it's anyone's guess as to how long it will take the next time.

The Bottom Line is; Oaken's Security Notification System can't be relied upon any more.

And so ... it's best we be aware, and 'Govern Ourselves Accordingly'.

    Dean

P.S.
It appears that only two people here
seem to be concerned about this.
Go Figure  

Perhaps this is an indication that few people turn on the login notifications ...

I just turned on Text Notifications in addition to the Email ones to see if they're more reliable.

CGO
January 11, 2024
9:11 am
Dean
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cgouimet said

Perhaps this is an indication that few people turn on the login notifications . . .
.

    BINGO ⬆ ❗

And I'm guessing that many of the Folks out there are not aware that Security Login Notifications are even available.

Go Figure

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

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