'Bogus' Notice Of Unauthorized Access ? | Page 2 | Oaken Financial | Discussion forum

iotama said
I'd be curious to know how many of the folks here receiving these account access emails have allowed Flinks on their accounts?  

Those account access emails are triggered if we choose to in our individual oaken account settings.

MG said
This is strange. I never get any notifications from Oaken about having logged in. Perhaps something needs to be turned on in my settings? Anyone else like me? Hubert used to send them all the time (seem to have stopped, actually). I am puzzled.   

Yes you need to turn on. I believe this has been government legislated. There are choices and possibly some are mandatory.

Does any one know if it is mandatory? If yes what alerts are mandatory and when must it be in place by? My hunch based on a People’s Bank login….is less than 90 days away.

I just tried to login to EQ account from desktop and they emailed me verification code that expires in 10 minutes. 5 minutes later - email still hasn't arrived.
Managed to login to EQ account from smartphone app, went to Settings and promptly changed that option from email to SMS.
Tried again logging to account from desktop and received SMS with code promptly.

Few minutes later delayed email with verification code finally arrived. 🙂

Posting it here for folks to understand that delayed emails may not be just an Oaken issue.

Alexandre said
I just tried to login to EQ account from desktop and they emailed me verification code that expires in 10 minutes. 5 minutes later - email still hasn't arrived.
Managed to login to EQ account from smartphone app, went to Settings and promptly changed that option from email to SMS.
Tried again logging to account from desktop and received SMS with code promptly.

Few minutes later delayed email with verification code finally arrived. 🙂

Posting it here for folks to understand that delayed emails may not be just an Oaken issue.  

I may have an explanation for your email verification debacle.

Is it possible you are using an email client app. on your desktop with a POP setup. These setups are not real time mail delivery. These mail apps are by default set to check your mail server for mail between every 5 to 15 minutes. knowing that you were expecting an email , you could force the mail app. to "check mail now" button .

Alexandre said

Good point, but no. Also, I know the difference between POP3 and IMAP without googling it.  

It was a try , a most likely scenario from the info provided. You would not be surprised by how many people don't know POP3 from IMAP.

Had a similar experience a month ago with CIBC . I was on the phone with a CSR and they sent me a SMS verification, three times, to confirm I was the account holder. Never received the verification code. CSR refused to continue. Immediately after I hung up I received the codes on my phone.

TINAisOver said
Had a similar experience a month ago with CIBC . I was on the phone with a CSR and they sent me a SMS verification, three times, to confirm I was the account holder. Never received the verification code. CSR refused to continue. Immediately after I hung up I received the codes on my phone.  

I also had a similar experience with a CSR and a delayed receipt of text message. Thankfully, it arrived in time before I was disconnected from CSR.

As it turns out, it wasn't a Notice of an Unauthorized Login that Oaken sent me early Sunday morning. It was a notice of a Legitimate Login that I made Three Days Prior ❗
Basically, it's the same situation that others have described in earlier posts here. Oaken's security notification system is definitely On-The-Fritz, and can't be relied on.
On Sunday (three days ago) I sent Oaken an email about this situation, asking for an explanation. So far their response has been; 'Dead Silence'. sf-confused
Dean
sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

Some of of Oakens hugest flaws.
Transparency.
Being able to talk to a manager or supervisor on the phone.
And promises (made by them) to call you back. <= zero % of time

These late messages seem to only be received on weekends. Is a high school student running maintenance jobs or not following protocol. You would think some one knows how and why they occur late or in duplication.

Kinda slow and out of sync today ...

Received at 10:47: You logged in ... on 2023/12/05 05:31:36

Received at 11:22: You logged in ... on 2023/12/05 05:28:08.

Received at 11:37: You logged in ... on 2023/12/05 05:20:58.

Dean said
.
That's ⬆ better than 'Days' out of sync (like some of us have experienced lately), but it's still Unacceptable !

Oaken needs to clean the Molasses out of their security notification system, otherwise it can't be relied on.

Am I the only one who has complained to Oaken about this? I hope not.

Remember ... 'The Squeaky Wheel Gets The Grease'

Dean

  

I got another at 16:46: You logged in ... on 2023/12/05 16:29:52. Better but not great. DUCA's SMS gets to phone before my account summary appears.

BTW... Too much grease ain't good for Free-flowing pipes either ... 🙂

Dean said
.
Yet another example . . .

I logged into my Oaken accounts about four hours ago ... but Still no security notification from Oaken !

Their security notification system is definitely On-The-Fritz. And add to that, hardly anyone (including Oaken) seems to be concerned about it.

Go Figure

Dean

  

I'm creating a list of my logins and notifications that I can submit to them. I'll add a few more today and tomorrow and then send them the list - a documented concern.