2020 Tax Slips Info | Oaken Financial | Discussion forum

Did anyone receive their T5, which was to have been mailed Feb 17? or their portfolio statement, allegedly mailed Feb 25?

Loonie said
Oaken owes me 3 mailed documents but none have arrived yet.
I phoned today and they said they had all been mailed out on schedule. I checked, and there has been no tampering with my address.
I have not been watching mailing dates closely. Is this normal, for mail going from Toronto to Toronto? I could drive to their office in 20 minutes!

When I asked the CSR how long I should expect to wait, she said until tomorrow, which is definitely over two weeks and sounds a little too convenient to mean anything.
i have received the necessary documents from every other FI that I deal with, but none from Oaken.

If it takes this long to go within the city, good luck to those who live in Prince Rupert, let alone Pangnirtung!  

Same problem here, also a Toronto resident. No T5 or year-end portfolio statement received yet in the mail. I left a message for the Manager, who asked a rep to phone me on his behalf. Useless response was that everything was mailed on schedule, so must be Canada Post's fault! Toronto to Toronto first class mail taking more than 11 business days - I don't think so!

Would appreciate if other Oaken clients could post whether or not they received their documents by mail already.

The point is that they said they would send these things, they said they DID send them on time, and nobody has apparently received them. This is a cause for concern whether you use online banking or not.

I mailed a birthday card to Europe on Feb 23, and received word that it had arrived today despite an outbreak at the international sorting station in Mississauga.
So where is my T5 that only had to go part way across Toronto, allegedly mailed Feb 17, let alone 2 other Oaken documents that were supposedly mailed Feb 25?
It doesn't add up.

For the 3rd or 4th time, it's not about what is or is not available online or about filing taxes.

It's about mail that is missing which has sensitive data on in it - in my case 3 envelopes.
It's about an FI that claims to have sent out mail on a date when it clearly did not.
Last year it took them 2 weeks and 10 days respectively to deliver my envelopes a few miles, when covid was not really an issue. Post Office standard is 2 to 4 days under normal circumstances. They were ALL significantly late last year and will be even later this year if they ever arrive. This year, they are blaming the post office and covid. Covid may have made it a bit worse, but the problem lies with Oaken because this is a repeated behaviour. It is taking far less time for me to send LetterMail to Europe than for Oaken to send it within Toronto.
I don't think the post office has singled out Oaken to get bad service. We had received all our other FI tax slips several days ago, including several out of province, many by post.

FYI, the previous T5 , covering 2018, arrived Feb 13. I don't know when it was allegedly mailed. They are clearly getting significantly slower every year: Feb 13, then Feb 24, and now not even by March 5.

The chocolates get delivered on time at least! - probably because Oaken outsources the shipping. They should maybe consider outsourcing their other mail because they clearly can't get it done on time.

I really don't like the fact that they lie to us and blame others.

Norman1 said
It may very well be that Oaken agents are misinterpreting the T5 date shown on their system. That date is likely when the T5 slip was printed.

Could be a bozo moment in the mailroom. Someone forgot to top up the water tank on the envelope stuffing machine. As a result, a large part of the envelopes ended being stuffed but not sealed. Now, they have to be sealed by hand!  

2 years in a row of not topping up the water? doubtful. And it's not just "a large part" of the mail that is late. Nobody has reported receiving it.

It's not just that the CSRs are looking at misinformation. The same info is on their public website and also came by email to customers. And it clearly says "mailed".

I hear what you are saying, AltaRed, and it makes sense.

I can't dump Oaken right now because I have GICs coming due in upcoming years, if for no other reason.

But it is a blot on their copybook.

We're watching, Oaken. Chocolates only go so far.
Get your act together. You've been warned.

Are the slips on their website?

A couple years ago I called my CU about a missing slip. They said it had been mailed weeks before. They reissued it. Only one arrived. I would call.

Received today 2 tax slips and one Portfolio Statement. They finally made it through city traffic!
Still missing one Portfolio Statement, supposedly mailed Feb 25.

It's more than curious how a T slip and a Portfolio Statement, mailed respectively on Feb 17 and Feb 25 according to Oaken, both arrived same day.

I hope the rest of you have started to receive your documents. There is hope.