Today's Survey Invitation | Motive Financial | Discussion forum

We have been investing/saving with Motive for a few years now. We did not get this survey (yet).

Maybe you got it because they want the new guy's opinion. Or, maybe they monitor this website and have deduced from your contributions that you are the most appropriate person to survey? I think that's probably it.

I have some funds with them, under the CDIC limit, and also received the survey. Been with them for at least 10 years.

I would strongly urge savers to express dissatisfaction with lottery-style promotions. I, for one, want to get my share of their promotions, and not have it tossed up in the air to someone else.

On the nightly news, there was an interview with an financial industry expert who claimed that bank surveys were almost never answered. He suggested that folks fill them out, when asked, because their low numbers are held in high regard.

I think that he's nuts. Any banking executive could garner massive amounts of authentic feedback, if they bothered to actually contact any of their clients, in person. I'll tell them exactly what I think, if they deem me worthy of a mere phone call. I, too, cannot be bothered to type out a single word on any form, especially since I am not being paid for the effort.

Sometimes they actually do want the newbie's opinion based on first impressions, experiences in setting up new accounts, etc. Personally, I am finding surveys and requested ratings of services to be way over the top now. When I use a bank app it's "how did we do today?" When contacting Rogers it's "was our agent effective at solving your problem today?" Often you don't know yet if the problem was solved. A store I purchased an appliance from wanted to know how my experience was before they delivered the product, and I still don't have the product.

One can only hope that some of these surveys are not just for "show" and are actually analyzed by management in order to improve the products and services they offer.

Often, when I actually go into my bank the teller asks me how he/she did in serving me. What I feel like saying is, "You did your job properly. Do you want a medal?" Actually, the way some employees go through the motions of doing their jobs today and not listening to the customer requests, maybe the rare ones who do the job well deserve a medal. We try to make a point out of complimenting a store employee for doing the job well when they go out of their way to help. Another thing I can't stand is the trades I have hired asking for a good reviews on Homestars. I guess they are short on relatives to write in.

Loonie: In all fairness, I see "going out of their way" as, by definition, going beyond their job's standards. But it's still nice. I try to be cheery and co-operative with the phone agents. Heck, for an old geezer who lives alone, a friendly chat with someone on the phone can be a highlight of the day!

gicjunkie: Those compulsory review sites are manipulative abuse by the gig-work employers. Like tipping, one's earnings shouldn't depend on a popularity contest. Those employers often automatically sack (or just stop sending work to) gig workers who don't make an arbitrary standard. For Uber, we have seen news reports that the cut-off is 4.7 of 5 stars! One customer in a bad mood or with a bias on can ruin a person's income potential.

And it works both ways: clients can find they suddenly can't place orders any more if the employees review them badly. The free market can't work if freedom to take one's business elsewhere is absent. (One of the seven traditional conditions for a free market to work efficiently.)