Maxa: Nightmare to Deal With!! | Page 2 | MAXA Financial | Discussion forum

Stan said:

Maxa Financial is an absolute nightmare to deal with!
For instance, I bought a $100,000 GIC, and after taking my $100,000, they absolutely refuse to fulfill their end of the deal, by sending me the certificate I had just paid $100,000 for!! Like Duh!! If I want a the certificate I just paid a $100,000 for, it will cost me an extra $5!! And that's out and out fraud!! If I pay $100,000 for a GIC certificate, there should be a reasonable expectation that I would receive that certificate. No? But not with Maxa. After they have cashed your cheque, they demand an extra $5 to receive what you had already paid for! Like . . . I do better in buying a package of gum at Loblaws. They don't charge me anything for supplying a receipt for a mere $1 item. But Maxa wants an additional $5 for something I've already purchased!! Duuuuuuh!
But that's only the beginning of the aggravating nonsense one might expect to endure in Maxa's campgain to alienate and disenchant customers under the auspices of their most wondrous leader, CEO Kerilee Bok who does not respond to emails, nor is in anyway interested in fixing the system she has munged.
If you are unfortunate enough to have any kind of monetary accounts with Maxa, unlike all of the other money vendors, Maxa will not send you any kind of monthly or even yearly account!!!:yell:
And to add insult to injury, their online website has to be the most badly munged effort I've ever seen. While at one time you could download all of your transactions for the year, under the management of the ever so wonderful CEO (Duh!) Kerilee Bok has so ordered that customers attempting to download their annual stats, should be limited to downloading stats on all of their holdings, one month at a tine!!! So if you are attempting to download hen accessing your records, you can only access them 45 days at at time!!! :yell: Which if you have not only savings, but GICs can take hours, being downloaded a month at at time, and a day at a time!!!
Which ever way you slice it, dealing with MAXA is a major no, no! We can;t wait to avoid the continuing aggravation of dealing with Maxa; and to that end we are transferring our funds out of Maxa as quickly as possible!!
Maxa is a major no, no!!!:yell:

I truly feel bad for the folks at MAXA that have to deal with you. You are one person that should not be using virtual/online banks. 1. You don't have any of your facts straight 2. You clearly do not know what a high-interest online credit union is, the reason they pay higher interest is because they pay less on administration and pieces of paper that you find important 3. Stop degrading people in your posts, calling the staff idiots just shows that you are a sad excuse for a man.. You're way better off just to invest in the big banks 1.9% 5 year GIC's. I don't know if anyone ever taught you math but 1.9% on your 100,000 GIC gives you 1900 in interest each year. Maxa on the other hand pays between 3.4 and 3.8 on their special terms (less than 5 years sometimes) This gives you 3800 in interest annually, that's a difference of nearly $2000.00.. I don't mind paying them $5 for member share or for mailing me certificates that I'm going to chuck in the recycling a week later anyways I can't believe the ridiculous things you are complaining about. Maxa has been great to me, and with over 500k with them already I will continue to send more! All I have to do is sit back and watch my retirement groooooww.. Bravo Maxa and your excellent staff (and don't forget about their extremely competitive rates)

Maxa has been great for me. I have a 5 year and a 6 years Gic , the annual interest gets deposited into my account, I can write a cheque for free to get the interest.

The 5 dollars is what most Credit Unions charge for membership, no big deal when you are making twice the return that the chartered banks are paying.

I think their on line system is straight forward and I just got an e-mail from them yesterday that they are sending me a new chip guarded membership card for better security, they are alwas making improvements.