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Email this8:48 pm
December 29, 2018
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Hi,
I've been searching the web for reviews about this bank and what I mostly find is terrible. Customer service is full of incompetents, clients being stolen out of their money, wow.
What is your experience with this bank, I'm now worried.
10:24 pm
April 21, 2022
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Don't believe everything you read on the internet.
5:56 am
December 22, 2022
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It's mostly those who had a bad experience who post online. You'll find that almost all financial institutions have very poor online reviews.
5:04 pm
November 8, 2021
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If you self-manage your accounts on online banking, it is as good as any other bank. I don't use them for regular banking, just for the Advantage savings account. Transfers are next day, works everytime. No issues.
10:57 pm
April 6, 2013
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The Rock said
It's mostly those who had a bad experience who post online. You'll find that almost all financial institutions have very poor online reviews.
Unfortunately, the reviews are not verified by anyone and the person complaining can leave out relevant details that are unfavourable to his/her case.
One bank customer complained that his bank mishandled an incoming US$26,000 wire transfer by depositing it into his Canadian dollar account instead of his US$ account. Lost around $700 in foreign exchange charges and his bank refused to compensate for the bungling. Really crappy bank, right?
Complaint went to OBSI. See Wire transfer instructions… for the whole story.
9:05 am
January 12, 2019
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JohnnyCash said
Don't believe everything you read on the internet.
The Rock said
It's mostly those who had a bad experience who post online. You'll find that almost all financial institutions have very poor online reviews.
- This ⬆ & That ⬆
'Testimonials-On-The-Interweb' . . . you Get what you Pay For.
Garbage In ... Garbage Out ❗
- Dean
" Live Long, Healthy ... And Prosper! "
3:58 pm
January 9, 2011
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Nothing wrong with them that I know, except no deals of consequence for years. Their launch promo was great but they never did a notable follow-up, only new money limited time deals. I let my HISA zero balance accounts lapse several years ago after doing some in and out activity transfers before that.
IMO they have to value existing customers. That also applies to most other banks I'm sorry to say.
"Keep your stick on the ice. Remember, I'm pulling for you. We're all in this together." - Red Green
6:39 pm
December 27, 2020
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Any bank that asks account holders to use snail mail for me-to-me transfers (with a void cheque) is primitive in this era.
5:13 am
March 17, 2018
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Their debit card can be another backup for ATM cash withdrawal when you travel or even in Canada. There's no fees including no FX fees besides the local ATM fee ( no ATM fee reimbursement) if you use the card at a machine displaying one of the following symbols:
Interac/maestro/cirrus/The Exchange/accel
7:40 am
December 29, 2018
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What a nightmare. I had an account for less than two weeks, got out of there like a bat out of hell. Within days, I was locked out of my account, yet the message on screen was «"Sorry! Something went wrong’». I have many bank accounts, never have I been locked out of my money, never. It’s late evening, I have to wait for tomorrow to call them. Next day, I’m on the phone, they unlocked my account and they can't really say why it happened. Immediately, I attempted to e-transfer some money out, and got the message «try again later». I tried multiple times, same results and I wasn't even close to exceeding e-transfer limits. At this point I want totally out, so how do I get my money out of this bank NOW, slowmo EFT? So I decided to go via bill payments and send all my money to my brokerage account, that's a quick way out. So, I proceeded, paid a bill, full account balance to Questrade cash account, got the final screen message «SUCCESS», so I’m a happy camper for a second until I notice my balance had not changed as if the transaction wasn’t processed. I’m back on the phone. I was told the balance would be adjusted at 5pm (that is frigging odd, really odd). So I wait. At 5pm no change, so I wait till 6pm; still no change. I’m back on the phone. Finally, after four calls, I was able to exit all my money and today I will call to close my account. I thought there was no worse than Laurentian digital bank, but there is, it’s called Manulife bank. STAY AWAY
I should have listened to online reviews about this bank. I need a bank for daily banking and especially a reliable bank, one that works 99.99% of the time, not a fly by night wanna be bank. Worst experience ever. You have been warned.
9:59 pm
May 26, 2022
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I have used their savings accounts for several years (on my 7th account) without any issues
11:48 pm
April 6, 2013
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Sent an Interac e-Transfer from my Advantage account this past week to myself to transfer money. No issues.
The e-mail notification arrived about 30 minutes later. Money was successfully deposited at a different bank.
8:47 am
February 16, 2023
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Norman1 said
Sent an Interac e-Transfer from my Advantage account this past week to myself to transfer money. No issues.The e-mail notification arrived about 30 minutes later. Money was successfully deposited at a different bank.
A sensible way to proceed with a new bank account; fund it via e-Transfer, send another e-Transfer back to oneself and know that everything is working. Accept that Interac has transfer limits and don't try to move hundred of thousands back and forth every few days/weeks.
The unfortunate reality is that this forum often seems dominated by a minority who move their money monthly, or more often, chasing the best deal while complaining the banks don't know and respect them. The banks don't need these customers, [short term and cost more than they are worth] who are also triggering multiple red flags over money laundering/fraud/etc. Not saying any or all of them are doing anything improper but the banks need to be cautious for the sake of their other customers and investors. Depositing $100,000 or more and withdrawing it within a week or two raises a concern and isn't profitable for the bank.
Please write your comments in the forum.