Our service is temporarily unavailable | Page 2 | LBC Digital | Discussion forum

This bank is a bit scary with all their digital woes, so I finally decided to make a screenprint of my main account page on my mobile phone just in case they don't have a proper backup and they crash.

And, people say to do screenprints of all transactions as you perform them, just in case they lose your transaction.

There used to be rules that banks couldn't be closed for more than 3 consecutive days or something like that, I think. I wonder if something like that applies to digital banks, though I suppose if their contact centre is open they're ok.

LBC and B2B (both Laurentian Bank offerings) have may issues. Their technology is poor, with numerous recurring errors with their website. Given that their website is THE way to do business with them, routine failure means there will be times your money simply isn't available to you. Unfortunately their support is also appalling, definitely not a customer-oriented culture.

I gave them a try when they had their 3.3% promo (unlike many people I was able to create an account), but after several months of grief trying to use their service, I realized it was a mistake. A couple of unproductive calls to their support line didn't help. When they lowered their rates below what you can get elsewhere I decided enough is enough and withdrew everything.

Just not worth the hassle or risk. They need to offer a percent or two above their competitors (unlikely) to justify me taking a chance with them again.