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Email this5:14 am
March 17, 2018
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You can expect to be audited by CRA if you have been using TurboTax to file for a family with children.
When entering child care expenses turbotax was populating an amount based on only the lower income spouses income instead of the household income even when preparing the returns together.
TurboTax coding error causing major CRA reassessments for some Ontario families
by inPersonalFinanceCanada
8:10 am
January 25, 2024
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Don't you think they fixed that error since that post was from 2021???
9:07 am
March 17, 2018
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Probably , but you still could be audited for prior years
5:16 am
March 30, 2017
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CAD said
Don't you think they fixed that error since that post was from 2021???
Not sure I followed. Where does it indicate the post being from 2021 ?
And if it's indeed from 2021, how do they even know it will affect 2022 and 2023 and after aware of the bug, still not fixed for 2 years into the future ?
6:02 am
November 6, 2018
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savemoresaveoften said
Not sure I followed. Where does it indicate the post being from 2021 ?
And if it's indeed from 2021, how do they even know it will affect 2022 and 2023 and after aware of the bug, still not fixed for 2 years into the future ?
The OP’s linked Reddit post is only 1 day old. TurboTax had not corrected the error so it affected 2021, 2022 and 2023 returns. A comment on the original Reddit post explains the situation more clearly and then another commenter indicated they had been reassessed and penalized because of it. (See attached screenshot.)
7:20 am
November 6, 2018
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A GlobalTV report on the TurboTax issue (April 11, 2025).
2:26 pm
December 12, 2009
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Intuit's locking down because they know class-action lawsuits are coming. Plaintiffs are likely to be successful in my view. I expect they'll have to set aside north of $200 million to cover all settlements.
Reputational damage is uncosted as of yet.
Intuit is one of the most evil corporations on planet Earth. May they rot in corporate hell. 
4:13 am
January 1, 2018
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Wow, this is huge ! Even though Retail everywhere has been pushing TurboTax for years, I've stuck with good ol Canadian UFile, and it has never let me down.
Maybe UFile will get rewarded in subsequent years with a more favourable placement on the Sales floor, of various Retail outlets.
5:03 am
November 8, 2018
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TurboTax also has minor errors. Be careful when it offers you to 'optimize' such things like medical expenses, RRSP contributions, etc.
In some cases, after such 'optimization' you will end owing government more taxes. A wise tax preparation tool should notice it, flag it and recommend not to accept such 'optimization.' TurboTax does not.
I have been using TurboTax for many years, each time it offers me to 'optimize' something which seem to makes sense for me, I make a note of taxes owed before 'optimization' so that I can compare them myself after and undo the change if taxes owed went up.
7:57 pm
April 6, 2013
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The original Reddit poster deleted their post. The first reply to the deleted post explained that it was a user error.
The user had incorrectly input that child had only one supporting parrent instead of two. Consequently, the software used only one parent's income to calculate the Ontario tax benefit/credit instead of both parent's income.
Not really software company's fault if someone gives the software incorrect input.
Please write your comments in the forum.