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Email this4:18 pm
I received a referral, and tried to sign up using the referral. After filling in the form and hitting the "I Agree" button, it pops up a message saying "Invalid Resident/Non resident status".
Has anyone else had this problem? I don't know how it figures out my resident status other than through my SIN number, but I am a Canadian Citizen (born in Canada) so I can't see how that' is a problem. The only other thing I can think of is that my phone number starts with 778 (which is a new-ish area code for the Vancouver area).
I have double-checked my information, but I keep getting this error. The guy on the phone at customer service kept assuring me that it would work if I just waited and tried "tomorrow", but I've tried over 3 days and I still get this error. This is pretty frustrating.
10:13 pm
Maybe you should go in person to the Vancouver branch (if you're nearby).
http://www.icicibank.ca/abouti.....couver.htm
Unless you were talking to someone at that branch already of course.
1:35 am
Thanks for the suggestion. I did drop by their branch when I was initially looking for information about the HiSave account. The Vancouver branch has all of the HiSave information taken down and when I asked about this they said that HiSave is a web account only and there is no branch service for it. I may as well try dropping by there anyway, but I'm not very hopeful.
6:39 pm
I think you already know what there is to know about the bank.
12:48 am
I'm getting the same error, applying from Calgary. Were you able to figure out a solution... ?
11:48 am
After a lot of back and forth and time on the phone with them, they decided to sign me up over the phone and manually process the referral.
The over-the-phone sign-up happened only yesterday, and I received the "please send us a cheque" email. Hopefully the rest of the sign-up process, and the referral go through without any more problems.
The over-the-phone sign-up was their suggestion, so you might have to do some talking with them to make sure they have a record of the referral and your problems signing up. They gave me a SR number to refer back to the issue with.
Are you using a referral too?
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