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Email this6:11 am
October 21, 2013
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Every so often, Hubert sends out surveys asking for input as to what members would like them to develop or improve.
And, every so often, I think of something.
But rarely do the two coincide.
So,, here is a place to keep a list of ideas for the surveys. People can pick and choose which ones matter to them when the time comes. Maybe Hubert will even read them and get a heads-up!
Please add your suggestions. Let's try to keep this thread clean for easy reference.
First suggestion:
No-forex fee credit card.
8:04 am
December 20, 2016
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Good topic, Loonie!
My prime wish list item for Hubert is the option to provide personally meaningful "nicknames" to account titles in the desktop interface along with the ability to re-order the listing view of accounts.
These features already exists in the Hubert GO app, but the nicknames are not transported to the desktop interface.
Anyone with an Oaken account can appreciate the ability to name accounts and GIC's in a meaningful way that can provide a quick overview with usable information.
Surprisingly, on the webpage that Hubert describes the Hubert GO app, they fail to provide the link to get it. An obvious oversight by their webmaster.
On the positive side of Hubert's Android app is that it's available for download even if one's Google Play Store account happens to be U.S. based...something other FI's have not grasped like TD (Canada) and Meridian are two that I am aware of.
Another shortcoming of the Hubert website is in the autofill feature of the new member application. When a Canadian postal code is entered, and the information from the Canada Post database is automatically entered, if the street name happens to have French accents, the Hubert web software rejects the information as it does not recognize accented characters. This error requires the new member to print and mail the application for processing thereby causing a bad feeling for a new member applicant....(a friend's experience)
Although making transfers in and out of Hubert is easy with linked accounts, another wish list item could be the ability to deposit a check using a mobile app.
None of these take away from the outstanding personal service we receive with every phone call, and a bit of fine tuning could help Hubert become even more appealing, with relatively little cost (except perhaps if they provided mobile check deposits)
Stephen
9:04 am
February 17, 2013
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Fairly new to Hubert, but the first thing I noticed is you can't set up recurring transfers on the web site. Can do it on the app as a work-around, but would be nice to do it from the web site.
11:42 am
February 20, 2013
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Another suggestion:
The ability to nickname your Linked Bank Accounts to something more meaningful to you (desktop).
12:11 pm
February 20, 2013
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I also do not care for their format of online statements. I find them very confusing when it comes to displaying "joint" bank accounts and "joint" GICs. I would prefer to see "joint" assets displayed under each joint members online statement.
5:57 pm
December 12, 2009
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frugal lady said
Another suggestion:The ability to nickname your Linked Bank Accounts to something more meaningful to you (desktop).
You actually can do this already. It's just not widely known If you phone, chat, or e-mail a Hubert representative, ask them to modify the display name in their banking system for your linked, external bank accounts to overwrite whatever their default name is. I used to have my ING Bank of Canada accounts renamed as "ING" because they permit too few characters per line on customer statements. Since then, they've renamed them to "Tangerine," at my request, though I don't know if that's a "custom" name or if that's their default. Any idea what others' default name is for that bank? I was guessing "Tangerine Bank," but can't be certain. 🙂
Note that the custom names remain even when an FI changes its name and Hubert updates its default name that most members see.
Not all staff know this so you may have to ask them to ask their supervisor or manager (Tara).
Cheers,
Doug
12:06 pm
February 20, 2013
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Doug: Well thats sort of what I meant but not only the Institution name but the ability to add eg "Joint Savings" "Joint Chequing" etc because I can't remember which is which going just by Account Numbers that are displayed.
And the ability to do it online without calling in, chatting, etc.
8:16 am
December 12, 2009
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frugal lady said
Doug: Well thats sort of what I meant but not only the Institution name but the ability to add eg "Joint Savings" "Joint Chequing" etc because I can't remember which is which going just by Account Numbers that are displayed.And the ability to do it online without calling in, chatting, etc.
Yeah, that's why I replied, as I thought that might work for you. You might try contacting them and asking for those to be renamed to those suggestions. 🙂
Cheers,
Doug
2:49 am
May 3, 2015
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My only suggestion would be no forex credit card as well.
Hubert already has a MasterCard product, and the influx of applications to Home Trust proves how popular a fee-free no-forex card would be. If Hubert is reading this threat, I hope its something they consider. Are their revenues/profits from forex commissions so high that they simply cant afford to waive it? I highly doubt it.
8:29 am
March 21, 2018
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Peseta said
My only suggestion would be no forex credit card as well.Hubert already has a MasterCard product, and the influx of applications to Home Trust proves how popular a fee-free no-forex card would be. If Hubert is reading this threat, I hope its something they consider. Are their revenues/profits from forex commissions so high that they simply cant afford to waive it? I highly doubt it.
Lol...threat or thread?
6:00 pm
December 12, 2009
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Loonie and others, I would not ask for a no FX fee credit card because (a) it's determined by Collabria Financial's product offerings and I don't think they offer such and (b) there's other things I want from Hubert first, namely the following (in order of preference):
- Better, and longer, transaction narratives and detail on online transaction histories and customer e-Statements (including better descriptions of GICs);
- A Hubert debit card;
- A fee-free chequing account with up to one (1) free book of cheques per year or, alternatively, chequing & ABM transactions and the aforementioned added to the Happy Savings Account; and,
- A fee-free USD chequing account or, alternatively, USD chequing transactions added to the Hubert USD Savings Account.
If they did all that, I'd be happy as a clam. 🙂
Cheers,
Doug
9:35 pm
October 21, 2013
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If they did all that, their interest rates would probably go down as there would be a lot more admin to do. I don't want all services from Hubert. I want the rates.
Personally, I wouldn't ask for debit as I never use it. Wouldn't ask for chequing as I have enough chequing accounts already. I can't think of a need for a USD chequing account.
I do agree that their statements could and should be improved. That would be a one-off expense.
I would not be dissuaded in asking for no-forex by Collabria's current offerings. FIs such as Hubert will have the ability to present this need to collabria.
10:08 pm
March 21, 2018
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Loonie you are so right! The more streamline, hole in the wall office, minimal staff, less frills equal better rates. If you want the frills use multiple FIs and tailor your needs. I do little to nothing with Accelerate, Hubert and Oaken....other than good rates and GICs. My wife and I use a big bank and a big credit union for face to face, incoming funds, bill payments, etc. but no GICs.
6:09 am
December 20, 2016
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Loonie said
If they did all that, their interest rates would probably go down as there would be a lot more admin to do. I don't want all services from Hubert. I want the rates.
Agreed! I too use Hubert for rates, while maintaining linked accounts to a couple of "big 5" accounts for all the rest.
For example, TD is probably best equipped for $USD transactions with a CDN based $USD checking account combined with a seamless "cross border" U.S. based $USD account making transfers from Hubert USD HISA to TD (CDN) $USD account to (U.S.) $USD account if and when necessary.
A Hubert debit card
Unless I've missed something, I often wonder why on earth would anyone expose themselves to the risk of using a debit card when a cash back credit card not only earns income, but also limits potential liability in the event of compromised misuse?
It is my view that to maximize earning potential when chasing down interest rates, as is the intent of members of this Forum, it seems logical that needed services be allocated to various institutions that fulfill our needs, while integrating the various institutions so that funds can be easily moved where and when required.
Stephen
6:35 am
October 21, 2013
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I don't understand the fondness for debit cards either, particularly since a lot of them seem to have transaction fees. I can only see it for people who are trying to repair their credit and have cut up their credit cards, but that seems unlikely to apply to anyone here.
Having said that, I believe there are a few merchants who will accept debit but not credit cards. I'v never run into this issue though.
The problem is that the banks seem to have changed the "access" cards into debit cards, whether you like it or not. I was very annoyed when CIBC replaced my access card with a debit card. All I wanted it for was the ATM.
8:08 am
December 20, 2016
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Loonie said
..... the banks seem to have changed the "access" cards into debit cards, whether you like it or not. .... All I wanted it for was the ATM.
In which case I instructed the bank to disable the debit card capability which TD and BMO have done. My card only serves to identify me on the rare occasion I need to do an in branch transaction.
Stephen
9:25 am
December 12, 2009
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Loonie said
If they did all that, their interest rates would probably go down as there would be a lot more admin to do. I don't want all services from Hubert. I want the rates.Personally, I wouldn't ask for debit as I never use it. Wouldn't ask for chequing as I have enough chequing accounts already. I can't think of a need for a USD chequing account.
I do agree that their statements could and should be improved. That would be a one-off expense.
I would not be dissuaded in asking for no-forex by Collabria's current offerings. FIs such as Hubert will have the ability to present this need to collabria.
Not necessarily, Loonie. The debit cards are issued by a centralized processing group, typically a provincial Credit Union Central and the cardstock producer (i.e., Gemalto, G+D, etc.). Hubert seems to have a fairly lean operation (less than 10 customer facing employees in their area of the Selkirk, MB, Sunova Credit Union branch). Adding services don't necessarily mean lower rates. I know you're referring to the major banks and Meridian Credit Union - the fact that Meridian offers teaser, new member promo rates is more Tangerine-like to get customers in the door to sell them a mortgage or to promote their annuities, seg funds, or mutual funds (i.e., cross-sell). All of them do that to a certain extent; less so for Hubert. They typically just do more old-fashioned banking, that is offering mortgages that they fund with, ideally, perfectly matched GIC terms and make money on the differential. Novel concept. The banks sure cut services and fees to prevent their profit growth from declining during the period of declining rates and "spun" it is as a need to cut costs in "tough economic times". Hubert didn't. They didn't offer the top rates, but they were near the top.
So, I completely disagree that simply adding a chequing account, or adding chequing privileges to USD savings account would add costs in a material way.
Cheers,
Doug
9:34 am
December 12, 2009
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Stephen and Loonie, sorry to say, but you're missing a few things on the usefulness of debit cards. You may not have noticed but, in that aforementioned "cost cutting exercise" mentioned above (see my prior post in this thread) by the major banks, they've all added exorbitant fees to do cash withdrawals or write convenience cheques on credit cards. Previously, you could prepay your credit card and write a cheque using one of the free convenience cheques. Now, it's prohibitively expensive and, even as they try and get people to consolidate their credit card balances, they charge them with the "privilege" of doing so.
So, while I don't use my debit card for purchases either, it's still either my preferred and often my only way of transferring funds over to another bank account (i.e., Coast Capital Savings, which doesn't use Me-to-Me Transfers and they won't say when they plan to bring it in) so an ABM deposit (or a mobile cheque deposit) is necessary. Similarly, how else do you propose obtaining cash? With prepaying a credit card no longer a viable option and many prepaid cards charging fees, the debit card attached to a no fee account on a fee-free ABM network is the best (and often only) way.
The two are mutually exclusive.
Cheers,
Doug
10:48 am
December 20, 2016
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Doug said
Stephen and Loonie, sorry to say, but you're missing a few things on the usefulness of debit cards. ...... the major banks, they've all added exorbitant fees to do cash withdrawals or write convenience cheques
....... it's still either my preferred and often my only way of transferring funds over to another bank account (i.e., Coast Capital Savings,
Thanks for elaborating on points I had not considered, Doug, perhaps because the situations you've described had never arisen in my case.
Frankly, I hardly ever use cash anymore...I carry around the same twenty dollar bill for weeks / months without ever needing it.
Also, perhaps with the grandfathered TD / BMO accounts I have, I've never been charged a fee, especially for a cash withdrawal, and have always rejected convenience checks, never finding a need for them.
Similarly, I've never been in a situation like yours that required using a debit card to transfer funds, so I see now that certain circumstances might necessitate having a debit card.
I always considerate it a good day, when I learn something new!...
Thanks!
Stephen
11:14 pm
October 21, 2013
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Ditto Stephen.
I don't pay for any of these things, and have never used a convenience cheque or made a cash advance on credit card. Push and pull seems to move all the money I need moved around. Perhaps this is because we have some Seniors advantages, but it has just ever come up. I too have grandfathered accounts, with 2 major banks.
I use the "debit"card for ATM withdrawals, but I could do that before it became a debit card, when it was merely an "access" card; and, as I pay no fee and nothing changed from my perspective, I think of it still as an "access" card.
In any event, I never have any need to access Hubert funds with a card of any kind.
Please write your comments in the forum.