No More Sunday Support | Page 5 | Hubert Financial | Discussion forum

RetirEd said
Briguy: Does Wealthsimple even have telephone service? The recent CBC profile on them seemed to be saying not.

RetirEd  

I haven't had to actually use Wealthsimple customer service but they appear to have chat support on the app from 8 am- 8 pm Mon-Fri and on Holidays from 9-5.
If you are a Premium or Generation client, it's recommended to use the app to get the priority support.

Phone support is at 1-855-255-9038
Monday-Friday: 8am - 8pm (ET)
Saturday & Sunday: 9am - 5pm (ET)

It's kind of strange that the priority support isn't available for the 100,000 dollars plus clients on the weekends, but I would imagine that response time would be quick since markets are closed.

Maybe I missed it, but, there has been very little info on change of services, and I hope its only temporary..aside from the hours / schedule, I have discovered...

#1 no self serve for starting a new GIC
#2 no more self serve transfer in / out to external financial institution
#3 external transfers in/out via Interac Email are limited, and have limits that are not documented on website
#4 the bill payment function seems the allow setting up a transaction, but I'm told by a Hubert agent that this function is blocked for Hubert accounts ( not documented )
#5 Hubert is falling behind in interest rates...

I used to be a happy camper, but since the merger, less so. Wondering what changes are being made to bring the shine back ?

Gord

Hello,
Gordo and Dean,

Please note, the discussion form used for this information is located in
"Integration weekend: Sep 22-24, we've been warned!"
You will find numerous comments there, that may be of interest to you.

Cheers
monitor