No More Sunday Support | Hubert Financial | Discussion forum

pooreva said
As of 2022.07.04 there will be no more Sunday customer support.

Monday to Friday: 8:30 AM to 6:00 PM
Saturday: 8:30AM to 4:00PM
Sunday: Closed  

And, shorter hours too as I believe they used to go to 8PM. I always call early AM, so no issue for me ...

smayer97 said
Actually, Hubert never had Sunday support, AFAICT. BUT they definitely are decreasing hours...
And the spin....This is what they consider "...to offer the same exceptional service ...."!?!
Strange definition and spin. Do you take customers for fools?  

They did have Sunday Support and I have called in once or twice to cash out a GIC and it is acknowledged in their email of Jun 16 ...

"The decision to discontinue Sunday service for Sunova and Hubert members was based on low call volumes on Sunday, noting that staff would be better deployed during peak hours from Monday to Saturday."

smayer97 said
And the spin....This is what they consider "...to offer the same exceptional service ...."!?!
Strange definition and spin. Do you take customers for fools?  

How much phone support do you need? Moving $ in and out and buying GIC's is very simple online. The only phone support I've ever needed was to cash out GIC's after the Quarterly Interest Credit is done. The last one was yesterday at 10:51 with a total call duration of 2 minutes and 23 seconds according to my Android phone. Try that at Tangerine ...

Overacting?

smayer97 said
Actually, Hubert never had Sunday support, AFAICT. BUT they definitely are decreasing hours...
And the spin....This is what they consider "...to offer the same exceptional service ...."!?!
Strange definition and spin. Do you take customers for fools?  

Lol.....they are not the brightest when you have their back against the wall. I don’t want to get into details but they will grasp at any excuse they can and try to sell it.......thinking they can fool you. I will always remember the bad service....so yes......they do take us as fools.

pooreva said

As of 2022.07.04 there will be no more Sunday customer support.

Monday to Friday: 8:30 AM to 6:00 PM
Saturday: 8:30AM to 4:00PM
Sunday: Closed  

A small reduction in hours, and one less day ... No big deal.

Surely we've got Bigger fish to fry.

Dean

blake said

Last check I did yesterday Hubert and Accelerate finally had the “same” rates.

So what will Peter have to upgrade Hubert and Accelerate as....Access?  

For the time being, Hubert & AcceleRate will continue to operate separately.

If and when they are murged together, it probably won't happen for some
time.

Dean

Norman1 said
We will have to wait until after Access CU, Sunova CU, and Noventis CU merge.

We don't know yet what the Hubert and AcceleRate online divisions will continue as after the merger.  

Here is the full email. Would you not think the call centres are all merging and who knows who you will be talking to? Vs running independently but all on the same hours.

========

To better serve our members across Manitoba during the amalgamation process, on July 4 all existing credit union and subsidiaries’ contact centres' hours of operations will be aligned to offer the same exceptional service at the same time.

This means that effective July 4, the Noventis CU Contact Centre, Sunova CU Help HQ, Hubert Financial Help HQ, and Access CU Member Solutions Centre will offer full service from:

Monday to Friday: 8:30 AM to 6:00 PM

Saturday: 8:30AM to 4:00PM

Sunday: Closed

These hours of operation align with standard service hours in our industry and simplify the service experience across all three credit union memberships.

The decision to discontinue Sunday service for Sunova and Hubert members was based on low call volumes on Sunday, noting that staff would be better deployed during peak hours from Monday to Saturday. Additionally, it is important to Access Credit Union that all staff have the opportunity to enjoy time with their families on weekends.

Learn more about the merger of Access Credit Union, Noventis Credit Union, and Sunova Credit Union here.

--

Please note we will be closed on Friday, July 1, Saturday, July 2, and Sunday, July 3 for the Canada Day long weekend.

Loonie said
The handwriting is on the wall. One of the reasons they gave for discontinuing Sunday service was that the competition doesn't do it; also, Access employees want Sundays off - i.e. Access doesn't want to upgrade service to that of Hubert's, so it won't happen.
That's the whole point of Hubert exceptional customer service. Is there something wrong with that? A lot of companies put it in their mission statement, "to exceed customer expectations" etc, but Access seems determined to lower them. It's clearly Access that is calling the shots so far. Back when they were promoting the merger, they kept saying they would choose "best practices" from each CU. Hah! If Sunova was going broke offering service to 8pm r on Sundays, they certainly never told us. I have often called beteen 6 and 8 pm CST.

Who do they think they're fooling? Some of the competition DOES offer longer hoursk even 24/7, but maybe not so much in MB.  

Exactly. Carefully chosen and documented words that did not go off script (that were not conclusive or a promise) for the customers or employees. Don't want to lose either, right yet, that is. After the merge is complete, the fat will be trimmed. Less employees, lower rates, more fees, etc etc.

Like paying same price for a can of beans but less in the can.
Like no more seniors days or pricing for seniors.
Like no more price matching.
We have been screwed royally by Covid decisions.

I remember the good old days when banking was available all the time except between 4PM and 10AM, except Saturdays, Sundays, weekends, Statutory or Banking holidays and only if you drove to your local branch next door to the A&P.

I suppose I shouldn't be surprised by the incredible over-reaction to this. Time for a glass of wine and relax everyone...