New website coming in January | Page 3 | Hubert Financial | Discussion forum

I will be moving every non registered GIC out at maturity and this week will be moving $14,000 out of registered accounts. For every .01 better....I will move.

ValueTime said

Last week - Tuesday or Wednesday I think - I sent an email / message to Hubert detailing all the features the old site had and the new site lacked. I also mentioned how I'd been asking since 2014 to add the option / choice to indicate where TD/GIC funds should mature. To me, someone who has been a computer programmer for over 20 insurance companies in Ontario, this add-on should have been no more than a "weekend" update. I begged them NOT to retire the old web interface.

To date I have not received a response. Unfortunately I don't believe they listen or care. Someone at Hubert has endorsed the new site and their position does not recognize the mistakes made.  

Many of us have had similar ^ Disappointing experiences with Hubert/Sunova. In spite of us being 'Member Owners', They Don't Listen To Us❗

What kind of CU is this❓

I'm still sticking with Hubert for my main RRSP and future RRIF unless they become totally non competitive for interest rates. Love their customer service. I don't even need to check on my GICs as they call me a few weeks before renewal to ask what I want done with them .

Sorry slick was the wrong word. I meant even a good interface takes money to build. I just don't think Hubert has the money for that. Even doing something like a user survey and implementing it takes some expertise. They are a mickey mouse institution and i don't expect a lot. For all we know they had 1 programmer in a backroom develop the interface.

ValueTime said

The old/previous interface was great, it needed only a tweak or two. The new interface - in my opinion anyway - is a step or two backwards.

. . .  

I couldn't agree with you more ^, but I hope you are aware that the 'Old' interface is Still Available ... for now.

Sign in here ➡ https://secure.happysavings.ca/index_nodetect.htm

Any one that spends money on a new system and continues to run the old system in parallel with the new one is a fool. They should have announced a close date of the old one. There are already discrepancies money wise. I doubt if they will keep the old one up and running. The decision to keep the old one running was a fail safe step.

I too, last week, had discussion about faults of new site...most issues were glossed over and I too had the feeling of.....

Never the less to do another one of their surveys is pointless, in my opinion.

I think we all have our breaking point....and I have reached mine! And I am always looking for another FI to drop. Definitely I will be stripping funds as maturities occur at Hubert.

This might be outdated. I would think with the internet, numbers of complaints passed on will be higher.

96% of unhappy customers don’t complain, however, 91% of those will simply leave and never come back
– 1Financial Training services.

A dissatisfied customer will tell 9-15 people about their experience.
Around 13% of dissatisfied customers tell more than 20 people.
– White House Office of Consumer Affairs.

For every customer complaint, there are 26 other unhappy customers who have remained silent
–Lee Resource.

GICinvestor said
This might be outdated. I would think with the internet, numbers of complaints passed on will be higher.

96% of unhappy customers don’t complain, however, 91% of those will simply leave and never come back
– 1Financial Training services.

A dissatisfied customer will tell 9-15 people about their experience.
Around 13% of dissatisfied customers tell more than 20 people.
– White House Office of Consumer Affairs.

For every customer complaint, there are 26 other unhappy customers who have remained silent
–Lee Resource.  

You left out one more important statistic -- 99% of banks at the boardroom level don't actually give a hoot about the retail customer experience, they just run TV ads that claim they do

GICinvestor said

LOL Ha Ha. Right on!!

Some of the ads to so bad, anyone that takes them up on getting rich at the Bank of Nova Scotia etc. is a fool.

A friend of mine can't break away from BMO with her $11,000 that makes 16 cents a month interest. I guess she likes them. Why????  

Might be the free calendar, or do they even give those out anymore

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