New website coming in January | Page 2 | Hubert Financial | Discussion forum

Briguy said

And I don't think Hubert lets you deposit at another ATM on the Acculink network, so you have to mail cheques in. Most FIs let you deposit at any ATM on the same network, whether they have a mobile app or not.  

That's only because Hubert doesn't issue a debit card. They have no plans to issue one; I've suggested it on many a survey. That said, I think what Londonguy meant by mobile deposit is the Hubert GO app. I suspect that's something we'll be seeing in the next year or two now that they've migrated Hubert to the same online banking platform as Sunova.

Sunova, by contrast, is definitely on the Acculink ATM network, so Shawguy can deposit funds at any credit union ATM in Canada (save for Meridian, since they're not on Acculink ) into his Sunova account.

Cheers,
Doug

krwilson said
Hard to like the new site. Tried it over the past few days and it still runs like molasses in January! I have gigabyte internet but you would never know when using this new site!  

If you want, you can still see & use the Old (original & faster) format, if you Login via their 'Home' page. That's what I prefer.

Link ➡ https://www.happysavings.ca/

Hi. I have to agree the Hubert statements SUCK. But I did notice a very small change....there are two sets of page numbers. So whatever the undecipherable reason of grouping is now improved by using the new set of page numbers. I don’t have cash at Hubert but would like to see a clearly separate statement for GICs for Non Registered, TFSA, RRSP and RRIF. They seem to like to throw any type registered GICs on same page. And we are supposed to know what type of investment it is based on their unfriendly acronyms. Tell me what the original value GIC is, the GIC type, interest for year 1, year two etc and total value to date. New page per GIC type, clearly marked. It’s our paper we are printing it on!!

And the new web site......I was used to the old one.....and for the two new visits....what has improved?

New Website

To do an external transfer and print the record of the transfer.....2 pages!!!
Hubert....how about just one page to print??

T Slips online.
None!!

No rush. Just pointing out the new and improved website is not.

I really HATE the new web interface:
1. Old interface gave a somewhat detailed listing of all my accounts (HISA, US$, GIC, TFSAs etc) and I could do a simple scroll down to see everything.
2. Detail: Acct type + Interest rate + total holds + actual balance and the TD/GICs showed the rate + maturity date + next interest date + balance. I loved this!
3. On new site when I've done a funds transfer the system made duplicate transfer and I had to quickly "chat to fix" or go to my other account to top it up.
4. I've asked them to add or include a "confirm" option. Additionally there is no "confirmation number" when doing a transfer like on the old site.
5. I've been a client since 2013 and for over 6 years now I asked (numerous times) for this option when creating a new TD/GIC --- Where should funds transfer to on maturity? NOT just auto-renew which is not an option but the default. They kept saying there were upgrades coming ... coming ... coming for 6 years now.

I plan on calling them Feb 18th to vent but I know this totally a waste of my time. Bottom line I'll live with the change and continue to complain to them how in my view they've taken three or more steps backwards.

I think we all have a tendency to NOT accept change when what you had, worked and what is new, requires new skills.

And since I don’t use this FI for day to day.....and I don’t think you could.....and I am sure Hubert knows this. I go online once a month to verify balances and every quarter I may have a GIC or two to renew. So it is a unwanted task to famIliarize yourself for something that is not used that often. I have less and less $ there as Oaken usually beats the Hubert non registered rate AND Oakens online application that includes directions of funds at maturity once again beats out Hubert.

I do really like managing my RRSP RRIF withdrawals from Hubert and will likely stay but only with RRIF RRSP. And move all other out as I have been doing anyways. And will keep using the old site for as long as they keep it alive.

You would think from their surveys to us that they would have incorporated our ideas. But NO they opted not to. The new site may have some more options.......but who does it benefit?

Last week - Tuesday or Wednesday I think - I sent an email / message to Hubert detailing all the features the old site had and the new site lacked. I also mentioned how I'd been asking since 2014 to add the option / choice to indicate where TD/GIC funds should mature. To me, someone who has been a computer programmer for over 20 insurance companies in Ontario, this add-on should have been no more than a "weekend" update. I begged them NOT to retire the old web interface.
To date I have not received a response. Unfortunately I don't believe they listen or care. Someone at Hubert has endorsed the new site and their position does not recognize the mistakes made.

... and Hubert is no longer as competitive as it once was sooooo I'll be moving my $ out to a competitor. LBC is 2.80% as of March 1st which is about Hubert's GIC rate for a 1yr. As of a few minutes ago I moved another $50K out of Hubert. Truthfully I don't believe someone or a group moving funds out will make a difference. They don't want to lose "face".

And I agree or understand GICinvestor. Who is this web site benefiting. On occasion I come by and check out the HISA tab but not much else.

Value time over money, only money can be replenished.