Integration weekend: Sep 22-24, we've been warned! | Page 8 | Hubert Financial | Discussion forum

Please consider registering
guest

sp_LogInOut Log In sp_Registration Register

Register | Lost password?
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
Integration weekend: Sep 22-24, we've been warned!
September 12, 2023
1:50 pm
scrooge
Member
Members
Forum Posts: 36
Member Since:
January 10, 2020
sp_UserOfflineSmall Offline
141sp_Permalink sp_Print

cgouimet said

So, Hubert only customers will receive this new ID then?  

Yep, that's what the reply from Hubert says.

September 12, 2023
2:09 pm
cgouimet
Member
Members
Forum Posts: 1532
Member Since:
February 7, 2019
sp_UserOfflineSmall Offline
142sp_Permalink sp_Print

scrooge said

Yep, that's what the reply from Hubert says.  

OK. Thanks ...

CGO
September 13, 2023
9:28 am
billybob
Member
Members
Forum Posts: 23
Member Since:
May 21, 2018
sp_UserOfflineSmall Offline
143sp_Permalink sp_Print

friskyib said

Does interac etransfer have different rules per FI?

For a Hubert out bound ....
1. It’s free
2. What is the limit per transaction?
3. How many transactions per day?
4. Limit of funds transferred per day?
5. Limit of funds transferred per month?

I certainly hope the lesser of the two systems that Hubert customers are left, will have a push pull upgrade! Would make more sense to leave the cheque option that Accelerate has....and move it to Hubert and leave in place until a push pull is added to the new Hubert system!

It’s all about Access Credit Union.....not the customer!!

It’s going to create a new financial plan for customers, like me, that have an account at both Accelerate and Hubert. And for me....will be less funds at the final version of Hubert. First step....all cash moves to a lower rate at People’s trust “if” the interac etransfer is insufficient.  

I asked and it was $10k max for etransfer a day. I'm assuming the current weekly/monthly limits still apply

September 14, 2023
7:15 am
gicjunkie
Ontario
Member
Members
Forum Posts: 658
Member Since:
November 7, 2014
sp_UserOfflineSmall Offline
144sp_Permalink sp_Print

billybob said

I asked and it was $10k max for etransfer a day. I'm assuming the current weekly/monthly limits still apply  

A simple answer to the original question is "yes" each FI has its own etransfer rules and limits per transaction, per day, etc.

September 20, 2023
11:12 am
MG
Member
Members
Forum Posts: 274
Member Since:
February 16, 2013
sp_UserOfflineSmall Offline

"Hubert Financial members will be mailed a unique Login ID number for first-time onboarding. At time of first login, you will be prompted to create a new username and password. If you have not received your login ID number by September 20, please reach out to us directly."
**********************************************************************************

Well, I called today since I have not received an ID number. Apparently, a new login ID number was not generated for me and they don't know why. Hubert asked if I also had an Accelerate account and I told them I closed mine a couple of years ago. That may have something to do with it. They will call me on Monday to give me my new code. Just letting others know in case they are in the same boat. sf-surprised

September 20, 2023
11:29 am
Winnie
Ontario
Member
Members
Forum Posts: 472
Member Since:
December 7, 2011
sp_UserOfflineSmall Offline
146sp_Permalink sp_Print

I also have not received an ID number and I also had an Accelerate account closed a few years ago.

September 20, 2023
11:33 am
cgouimet
Member
Members
Forum Posts: 1532
Member Since:
February 7, 2019
sp_UserOfflineSmall Offline
147sp_Permalink sp_Print

Winnie said
I also have not received an ID number and I also had an Accelerate account closed a few years ago.  

No ID and never had an Accelerate account

CGO
September 20, 2023
11:41 am
krwilson
Member
Members
Forum Posts: 149
Member Since:
March 15, 2019
sp_UserOfflineSmall Offline
148sp_Permalink sp_Print

cgouimet said

No ID and never had an Accelerate account  

Same here. But I just called in and it only took about 10-11 minutes wait time. The person was pleasant and gave me my unique 16 digit code for the 25th. So, was a quick and easy fix.

September 20, 2023
1:29 pm
Briguy
Member
Members
Forum Posts: 724
Member Since:
March 17, 2018
sp_UserOfflineSmall Offline
149sp_Permalink sp_Print

I called in and they said starting Sept 25 I can login to the Hubert website using my Access login since I'm also an Access member. I can still login to Hubert for now using my Hubert login.

September 21, 2023
4:50 pm
thegov
Member
Members
Forum Posts: 27
Member Since:
April 22, 2022
sp_UserOfflineSmall Offline
150sp_Permalink sp_Print

gicjunkie said

A simple answer to the original question is "yes" each FI has its own etransfer rules and limits per transaction, per day, etc.  

I was told the limits were $6k per transfer, $10k per day or week, $20k per month

September 22, 2023
8:30 am
Rail Baron
Member
Members
Forum Posts: 319
Member Since:
November 3, 2022
sp_UserOfflineSmall Offline
151sp_Permalink sp_Print

krwilson said

Same here. But I just called in and it only took about 10-11 minutes wait time. The person was pleasant and gave me my unique 16 digit code for the 25th. So, was a quick and easy fix.  

That's about 10 minutes longer than I ever had to wait for a Hubert CSR in "the good old days". They used to pick up immediately >50% of the time.

September 22, 2023
9:10 am
Dean
Valhalla Mountains, British Columbia
Member
Members
Forum Posts: 2120
Member Since:
January 12, 2019
sp_UserOfflineSmall Offline
152sp_Permalink sp_Print

.
Don't-ja just love those Sixteen (16) Digit access codes they sent out ❗

Why so short ?

LOL sf-laugh

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 22, 2023
9:39 am
friskyib
British Columbia
Member
Members
Forum Posts: 117
Member Since:
August 29, 2023
sp_UserOfflineSmall Offline
153sp_Permalink sp_Print

Rail Baron said

That's about 10 minutes longer than I ever had to wait for a Hubert CSR in "the good old days". They used to pick up immediately >50% of the time.  

Lol. Yup I agree. My wait for Hubert is never longer than a minute. Hmmmm is it because of the conversion or is it the new level of service?

September 22, 2023
10:47 am
NorthernRaven
Moderator
Moderators
Forum Posts: 674
Member Since:
August 4, 2010
sp_UserOfflineSmall Offline

FWIW, I called into Hubert this morning to cash a GIC (to rebuy at a better rate), and there was little or no wait getting through.

The 16-digit codes are likely the same primary account number system as debit/credit card #s, etc.

September 22, 2023
11:54 am
NorthernRaven
Moderator
Moderators
Forum Posts: 674
Member Since:
August 4, 2010
sp_UserOfflineSmall Offline
155sp_Permalink sp_Print

NorthernRaven said
The 16-digit codes are likely the same primary account number system as debit/credit card #s, etc.  

By "likely", I mean that the one I got starts with 582163, which would match up with the Mastercard debit card number they get from Collabria or whoever. But my 16-digit number doesn't pass the "Luhn checksum", so I wouldn't be surprised if they've invented fake ones for online people who don't get a card.

September 22, 2023
5:08 pm
rpotter28
Kingston, ON
Member
Members
Forum Posts: 42
Member Since:
March 8, 2022
sp_UserOfflineSmall Offline
156sp_Permalink sp_Print

Dean said
.
Don't-ja just love those Sixteen (16) Digit access codes they sent out ❗  

I actually know a little about this... Short answer there is a mathematical formula for this based on actual and projected growth, blah blah blah

Think about Canadian SIN numbers being 9 digits and how many Canadians there are, then think about MasterCard being 16 digits and how many MasterCard holders there are in the WORLD.

One *might* come to the conclusion that Hubert overshot the number length by a little bit. 🙂

September 22, 2023
6:03 pm
christinad
Member
Members
Forum Posts: 319
Member Since:
October 15, 2015
sp_UserOfflineSmall Offline
157sp_Permalink sp_Print

Hope its easy to login. I forgot to turn off a recurring transfer before the change. I’m sure people will report! Sounds like sunday night is the soonest!

September 23, 2023
9:42 am
Dean
Valhalla Mountains, British Columbia
Member
Members
Forum Posts: 2120
Member Since:
January 12, 2019
sp_UserOfflineSmall Offline
158sp_Permalink sp_Print

rpotter28 said

. . .

One *might* come to the conclusion that Hubert overshot the number length
by a little bit. 🙂  

Our thoughts , Exactly ... LOL sf-laugh

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

September 24, 2023
7:12 pm
scrooge
Member
Members
Forum Posts: 36
Member Since:
January 10, 2020
sp_UserOfflineSmall Offline

Logged in via both Access app and Access online just now.

Looks like integration is all done. All my Hubert and Accelerate accounts show up there.

All present and accounted for. Every penny. Didn't lose any along the way.

lol.

September 24, 2023
7:12 pm
Brainer
Member
Members
Forum Posts: 39
Member Since:
June 4, 2015
sp_UserOfflineSmall Offline
160sp_Permalink sp_Print

So, I decided I was getting antzy and tried the new site/integration early.

Hmm...my account data seems to be intact, but I'm also seeing my Mom's account data in my profile. Now, I have PoA over her accounts, but is that supposed to be happening?

I can't call and ask Hubert as they're not open until tomorrow.

Hmmm...

Please write your comments in the forum.