Integration weekend: Sep 22-24, we've been warned! | Page 38 | Hubert Financial | Discussion forum

phrank said

EFTs provide no value for what I need to do, but that's great for people who use them.

IMO, at the very least they should enable the CSRs to offer full service as they did before. I rarely used them before and prefer to DIY everything I can, but taking away most online functionality and even information on accounts and then creating a service process where you have to call, wait for someone to action your call in days... it's just inexcusable and no quarter measure like free EFTs can make up for that imo.

Also, ok, they didn't do things properly, people make mistakes. You learn from them and move forward, but over 5 months later and the best they have is that they are following the vendors roadmap?  

I hear u, but just saying at least one can move the GIC interest without having to call them. When the GIC matures next year, I will be done with them, whether they enable linked transfer again or not.

I finally closed my Hubert accounts after getting the last interest payment and I rang up to close my account and got the $5 membership back.

The switchover to the new web site, removal of online transfer via EFT (not e-transfer), removal of scheduled transactions and web site not working on and off were the things that made me do this.

I will say the Hubert customer reps are very good.

Loonie said

I appreciate what Greg is saying, but who was the bright light who decided to move ahead with the Hubert "integration" in the absence of appropriate systems being in place?
I would put this squarely on the shoulders of the CEO of Access. At the meeting that I watched when the merger was being promoted, he was, in my opinion, unduly enthusiastic. There was no compelling case made for the merger at all, by either side, and now we have a mess, apparently with no end in sight.

Greg tells us the problem is with a vendor. This is the second version I have heard as to what the problem is. A CSR told me it was a regulatory problem. They need to get their story straight and COMMUNICATE with members clearly and proactively.

I still do business with Hubert, but am very annoyed that no one has taken responsibility for this fiasco or publicly acknowledged it or apologized for it.
Greg may read this blog but apparently the CEO doesn't, or doesn't care. I think it's time for him to go.  

Ditto to 'All' of this ⬆ ❗

Does anyone know when the next Access CU BOD election is ?

Dean said

Does anyone know when the next Access CU BOD election is ?  

If you’re referring to their Annual General Meeting, last year’s Access Credit Union AGM was on April 18 and was virtual. I would assume this year’s meeting will be in April as well.

Dean said
.
Lots of 'Unhappy Campers' at Hubert now.

As my GICs there mature, my $$$ is going Elsewhere. I'm sure it's the same for many others, as well.

Access CU has shot itself in the foot.

Dean

  

...I would say shot themselves as high up as one can go ..

And if we want to send them a clear message, as they apparently read this forum, we should simply stop posting about this institution. This is my last post about them.

I believe the HUBERT member share was moved to the ACCESS CU share system. This new ( to Hubert clients ) share account is not currently displayed as an account. No big deal, as this action was advertised well in advance. Besides, its only 5$

. . . X 2 ⬆ ❗

And like many others ... I too will soon be 'Gone', after my last Hubert GICs mature later this year.

I will of course, change my plans if they clean up their act before then. But sadly, I don't expect they will.

Dean

Got an email notice on Monday Feb 19th about a March 19th RRSP GIC maturing. Sent Hubert a reply email asking if instructions can be sent by email. Hubert replied yes. Emailed new instructions. Hubert responded today...

"Thank you very much for your reinvestment instructions.

They have been entered into our processing system for March 19/24 for the new RRSP term for 60 months."

signed by a regular VSR I've spoken to many many times.

It has been about a month since the last posting.
Access CU have all of Sunova/Hubert assets and the majority of their customers.
Since integration, now that things have quieted down for them,
they probably have no intention of improving the Hubert website,
back to what we had or anything close to it.

Cyber attacks and data breaches on banks and other FI's
has become a regular occurrence.
The fact they made the decision to leave Hubert customers with a stripped down,
not user friendly website with no 2 step or 2 factor authentication is unacceptable. It is essential for any FI to have it and most do.

I can only assume, that many Hubert customers have given up in disgust,
knowing Access CU have not intention of making any improvements or
providing us with honest, accurate information as to what improvements,
if any, are in their "things to do" file.
A timeline as to any upcoming improvements would be nice.

monitor said

The fact they made the decision to leave Hubert customers with a stripped down,not user friendly website with no 2 step or 2 factor authentication is unacceptable. It is essential for any FI to have it and most do.

Is there not a federal requirement for 2fa and alerts?

I can only assume, that many Hubert customers have given up in disgust, knowing Access CU have not intention of making any improvements or providing us with honest, accurate information as to what improvements, if any, are in their "things to do" file.
A timeline as to any upcoming improvements would be nice.  

Agree. I will be leaving February 2028, no matter what happens. Likely status quo with a downward slide.