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Email this3:28 pm
January 10, 2020
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rk said
Funny! I talked to Eric roughly one week ago and he put in the request ... which has not been completed, yet. I also talked last Thursday with Bonnie, for a different, yet similar request and it was done while on the phone. How do they decide which requests are done immediately and which ones need (more than?) a week to be completed.
Huh! Maybe the system was down a week ago? Who knows.
¯\_(ツ)_/¯
Was going to move additional money in now for the 5.5% TFSA term, now instead I am moving it out, as I hate calling repeatedly to have one simple thing done.
4:00 pm
October 13, 2023
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rk said
How do they decide which requests are done immediately and which ones need (more than?) a week to be completed.
Pure speculation but I would not be surprised if the CSR answering the calls bases their course of action (do immediately or forward to back office) on the number of calls waiting in the queue and the average hold time. 
4:20 pm
February 7, 2019
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scrooge said
Huh! Maybe the system was down a week ago? Who knows.
¯\_(ツ)_/¯
Was going to move additional money in now for the 5.5% TFSA term, now instead I am moving it out, as I hate calling repeatedly to have one simple thing done.
I'm at about 40% at Hubert of what I was 12 months ago. What's there is all in gic's that have yet to mature.
I want to return to Hubert but it won't happen until I'm back in control in a DIY way of transfers and gic's and there is consistent and reliable customer service. 0/3 at this time.
| CGO |
9:04 am
July 28, 2022
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From my perspective, staying with Access/Hubert means approving, condoning, and perpetuating severe mental retardation of its owners. They reverted the web banking that we had at Hubert back to the late 1990s way of doing things, or worse. I am out and not coming back until I can control my funds in a matter of a few clicks that I now have with their competitors. So long, suckers!
8:28 am
January 7, 2023
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I was unable to log in my Hubert account last night. I just tried again now and can't log in on my PC or on my cell via their App. It is trying to log in after I entered my password but it keeps redirecting me to the log in screen. I can't call them until Monday. Does anybody else have the same problem?
8:32 am
March 17, 2018
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Warwick111 said
I was unable to log in my Hubert account last night. I just tried again now and can't log in on my PC or on my cell via their App. It is trying to log in after I entered my password but it keeps redirecting me to the log in screen. I can't call them until Monday. Does anybody else have the same problem?
I couldn't log in with the mobile app, but was able to log in on the web site just now.
8:49 am
February 7, 2019
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Warwick111 said
I was unable to log in my Hubert account last night. I just tried again now and can't log in on my PC or on my cell via their App. It is trying to log in after I entered my password but it keeps redirecting me to the log in screen. I can't call them until Monday. Does anybody else have the same problem?
All good here @ https://online.accesscu.ca/
| CGO |
9:23 am
November 3, 2022
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Warwick111 said
I was unable to log in my Hubert account last night. I just tried again now and can't log in on my PC or on my cell via their App. It is trying to log in after I entered my password but it keeps redirecting me to the log in screen. I can't call them until Monday. Does anybody else have the same problem?
I was able to log in at first. But then, when I tried to get past the overview page into the details of some of my accounts - e.g., term deposits, the site crashed and sent me back to the login page.
3:51 pm
January 10, 2020
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Logged in just now on mobile, working ok here.
7:36 pm
April 6, 2013
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The Hubert online banking site was a bit shaky earlier today.
Got server error a few times after signing in while trying to look at my transactions and download statements. Eventually worked after going back to previous page and trying again a few times.
7:56 pm
October 30, 2023
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Hi.
Shaky for the past few days.
To look at anything or download takes an error and then another try usually works. Often get an error on the logout too.
@Norman1
Transactions? Like for a variable savings account or for a GIC?
I am becoming uncomfortable with some GICs that are, say 13 months old, and have no interest payment and value remains the same as the original principal but states that the next interest payment is on the date of 24 months after the start date. And no interest payment shows in transactions.
Any one else experiencing the same or have any suggestions?
8:11 am
April 6, 2013
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I'm not seeing any missing interest payments on my Hubert savings account or my Hubert term deposits.
The one-year quarterly term deposits show their last quarterly interest compounded. Next interest payment date is three months after their last compounding.
Sounds like a possible screw up in the migration. New Hubert backend thinks that that annual interest had already been added to the GIC principal by the old backend. But, the old backend actually had not added the interest yet on the migration date!
11:21 am
December 11, 2023
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I logged in, then logged out and got a server error at logout. I discovered that I was still logged in. Not sure what caused this, but I cleared cookies etc from my browser and the problem seems to have cleared up.
I have noticed that when I call Hubert, transactions etc are handed to the back office for later actioning. Nothing seems to happen online right away anymore.
Also, I was told that setting up bill payments doesnt work for Hubert clients. It would be nice if someone from HUBERT posted information on what works / doesnt to smooth out the bumps. JUST SAYING....
5:11 pm
October 30, 2023
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Gordo said
I logged in, then logged out and got a server error at logout. I discovered that I was still logged in. Not sure what caused this, but I cleared cookies etc from my browser and the problem seems to have cleared up.I have noticed that when I call Hubert, transactions etc are handed to the back office for later actioning. Nothing seems to happen online right away anymore.
Also, I was told that setting up bill payments doesnt work for Hubert clients. It would be nice if someone from HUBERT posted information on what works / doesnt to smooth out the bumps. JUST SAYING....
To the back office, yes. But do they confirm the request? I did a request a while ago. A request that cannot be verified on line. And no email or call to confirm.
Calling is a real hassle and is beyond reasonable with the 10 verification questions. The good old Hubert and Accelerate has gone to the run of the mill low quality CSR. For a while they were being very careful and very helpful….but that seems to be gone.
8:46 am
December 11, 2023
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They do not seem to be as careful as they should be. I requested 2 actions to be taken, the first was done incorrectly, which impacted on the second request and was not executed. I called back the next day after seeing the results online. No apologies given, but the transactions were backdated and re-done as requested. When they spotted something amiss, they did not call me, the mess was left as is until I called. Too sloppy for my liking...
12:25 pm
October 21, 2013
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The standard of customer service that we enjoyed with Old Hubert is gone. I can't imagine it will ever return, and certainly not under current management.
Remember when Hubert used to send advance notice of rate drops - with an apology for having to do so?
I recently lost $275 thanks to Hubert's inability to get anything done in a timely fashion. They don't care; they don't even acknowledge the problem. They are under the illusion that backdating solves everything (when they actually do it), but it doesn't.
2:41 pm
October 30, 2023
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Loonie said
The standard of customer service that we enjoyed with Old Hubert is gone. I can't imagine it will ever return, and certainly not under current management.Remember when Hubert used to send advance notice of rate drops - with an apology for having to do so?
I recently lost $275 thanks to Hubert's inability to get anything done in a timely fashion. They don't care; they don't even acknowledge the problem. They are under the illusion that backdating solves everything (when they actually do it), but it doesn't.
My feelings concur.
3:36 pm
October 30, 2023
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Peter.
Just wondering. Has there been any other thread with this many posts?
If no, will you be presenting a certificate of some kind to Access?
9:59 am
January 12, 2019
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#719 
Any word yet on when Hubert will become 'Fully Functional' again (e.g. Linked External Accounts / Preset GIC Maturity Instructions / Little To No Need To Call In / Etc. / Etc.) ❓
Asking for myself, a friend, and a Lot of others.
- Dean
" Live Long, Healthy ... And Prosper! "
3:25 pm
October 30, 2023
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rhvic said
For those who wish to express their views to someone at Access who should care, I am told the person is:Vice President of Virtual Banking: Greg Rutherford
He can be reached at greg.rutherford@accesscu.ca
It appears that Greg Rutherford (greg.rutherford@accesscu.ca) works out of Selkirk. The Hubert base. You would think he is to oversee, as chosen by Access, as would he would not be the main source??
Does he respond to customer service issues, system issues or issues that have not been dealt with by a CSR?
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