Integration weekend: Sep 22-24, we've been warned! | Page 34 | Hubert Financial | Discussion forum

thegov said
Tried calling Hubert late morning ... was 26th in queue.
Tried again just now -- queue is totally full -- can't even leave message and they direct you to their site - ha! (where you can no longer do anything useful).
Yes its first business day of the year but just demonstrates how important digital facilities are & how crazy it was to remove them.  

lol. Now they see the bumbling and poor decision to remove the old self serve web site and/or not integrating self serve into the Access site. Assuming same level of demand last year with no issues? This is now a huge payroll cost to them and a huge inconvenience to what customers are left. If they did their homework of volume demands they should have kept the self serve or had more people on the phones this week.

If they thoroughly reviewed the business beforehand they must have made some cost decisions vs systems development.

And if they did bolster the bankers on hand…..did you deal with a core Hubert banker or one of the lack lustre bankers from the 7 amalgamated credit unions? I would definitely review your account to verify that you received, what you asked for. And of course your account won’t show the details of maturity or interest instructions or your successor.

Was the flexibility of Hubert under Sunova available anywhere else? I don't think so personally. Not without effort. Hubert was seamless and easy. We will see where it goes. It will never be what it was. I have hope so far though for the future.

Do the member "shares" now earn any rates? I never even looked at this. I would assume no.

No GIC rate holds except if transferring in TFSA or RRSP plan from another F.I.

For those who had membership shares in more than one of the merged credit unions (e.g. Hubert and Accelerate), did anyone receive re-imbursement of the redundant membership share due to the duplication. You now only need to be a member of the one merged credit union.

scrooge said

Not reimbursment, but the shares transfered, now have Old Hubert + Accelerate shares in the New Hubert.  

There is a duplication of membership shares for people who had membership shares in each of 2 credit unions. With the merger, they should reimburse the excess membership shares automatically, not simply transfer and hold.

thegov said
Called them about buying a 2yr GIC. Only 6 in queue today.
They'll transfer the money from bank but won't guarantee today's rate!!
They only take instructions now to open the GIC once money "arrives".
(Before you could open the GIC today at current rates and set up funding from external and/or internal accounts in the background).
Could leave instructions not to buy if rates drop.
What a joke.  

That's insane. I went through the process with them over the phone to open a TFSA yesterday and they told me that they had to wait for the money to arrive before setting up the GIC (which I thought was stupid, but whatever), they never told me the rate wasn't guaranteed when I confirmed the rate and term with them. I've never had a financial institution take that stance. I just recently had an institution back date over a month because of an unforeseen delay in the funds becoming available and their rate had dropped several times over that period but they still gave me the rate from the date I talked with them.

If I end up getting a GIC at a lower rate that's not going to stand. What an idiotic place now. It's unbelievable how they put no thought, planning or effort into this transition and I'm sure the people responsible all got big raises and hefty bonuses while the support people got little if nothing and the customers continue to get screwed.

So as mentioned in another post, I called New Hubert on Dec. 27 to change the renewal instructions on a GIC which matured Jan 3rd.

Glad to report that was carried out smoothly, interest was marked paid Jan 2nd and in the GIC when I checked just after midnight on the 3rd (probably paid right at midnight like last time). The GIC did appear to renew for the same term which was not what I wanted but when I checked again in the afternoon, my desired changes were completed and it was paid into my variable rate account. Not unusual, have noticed this before, even at other FIs, they must make the requested changes manually after the GIC renews.

Also another GIC had it's anniversary Jan 3rd also, and received the expected interest on that one also dated Jan 2nd.

phrank said

So what you say you were told here is a big deal to me, because it has large potential ramifications and I've never heard of a financial institution doing this before. I discussed this with other people I know who use Hubert and we all asked them by various means if it was true. The final person I know who said they would look into it just replied and all of them said Hubert told them it was not true, that the rate that was current when you made the request is the rate you would get on your GIC through this current, cumbersome process.  

Hope your contact is correct. Doesn't say much for the quality of the CSRs.

Well they dropped the rate today - we'll see if your contacts are correct.
26 in queue again. Guess many people questioning.

thegov said
Well they dropped the rate today - we'll see if your contacts are correct.
26 in queue again. Guess many people questioning.  

TBH I don't trust anyone on anything anymore except when I don't have the energy to push people for verification or I forget. That's why when I saw your post and realized this was something I forgot to have some sort of proof of (as I'd never heard of this kind of practice before from a financial institution), I told everyone I knew who deals with hubert so they could reach out and get verification that they would get the rate when they started the process and not a lower rate.

I don't care about who's right, I just want to not have to keep wasting my energy with all this unnecessary drama due to peoples dishonesty, sloppiness and nonprofessionalism, but getting what you agreed on these days is perhaps the most unrealistic pipe dream there is.

Gordo said
On Jan 04, I received an email stating that new account fees apply starting Feb 01.  

The email I got said "February 1, 2024 Account Package Changes".

As Hubert has no "Account Packages" that I am aware of, I disregarded the notice as not being applicable. Maybe I should have got all apoplectic about it and drove the BP up a few notches?