Integration weekend: Sep 22-24, we've been warned! | Page 32 | Hubert Financial | Discussion forum

Jim Sherat said
there is absolutely zero info online that I can see. ie. no dates, rates, nothing. Is it just me ?  

I can't say if it is just you but ours show all the information we need.

(I'll try to do a screenshot but I've never done one before so if it doesn't show up...)

Jim Sherat said
thanks for weighing in ... so a few things:

So with recent increase [Dec 1] to 5.75% for 1yr Qtrly GICs

One thing a found odd, is that the CSR didn't ask me for my verbal P/W.   

I don't believe that rate is for the Quarterly 1 year product.

Apparently the old Hubert authentication protocol did not get carried over post-merge. Haven't been asked for the secret P/W since the merge. Now it seems to be random questions likely available in what they see about the customer.

Jim Sherat said
thanks for weighing in ... so a few things:

…

2. CSR said the reason I could not see all the GIC details, [similar to screen capture posted by Case1030 above] was because the GIC was purchased, online, so prior to the merger.
…

I have a Hubert one-year quarterly term deposit that was purchased online before the merger. I see what is in Case1030's screenshot for the term deposit.

So with recent increase [Dec 1] to 5.75% for 1yr Qtrly GICs I am re-considering transferring ALL remaining funds to my linked FI, and be done with Hubert vs buying a new GIC tomorrow at the 'new' rate.

5.75% is the regular one-year term deposit. The one-year quarterly term deposit is 5.20%:

monitor said

Hubert customers do not yet have these options available to them at this time.
When a Hubert customer goes to this page the following noticed is posted,
"Online account opening is available to Access Credit Union members only at this time".
We, Hubert customers are required to phone (1-855-448-2378) and speak with a customer service rep. to arrange for account updates or changes.  

Hubert customers get 0.05 percent more interest on equivalent GICs at this time, so there's no incentive to also open a membership with Access to be able to make GICs through self service. I'd rather phone Hubert to get the extra 0.05 percent.

Gordo said
I have found that there is absolutely no info on the hubert portal that explains the limits for Interac email transfers, and big $ transfers can be done but it takes 3 business days. What would also be nice s a schedule to get the pre-integration features back. They ( Hubert CSR's ) should at least maintain a set of FAQ and replies. Its a major struggle to move big $ .
 

E X A C T L Y !

I mentioned that a long time ago! We lose push pull at Hubert and they replace with Interac with no readily visible rules by amounts per day, week or month. Who are they kidding? I’ll put money on it, that there is an outbound limit. My BMO account shows those amounts when doing an Interac transaction. This was a sly move by Access. Best is to set up push pull at your “other” FI and use your other FI to pull money out of Hubert.

This clearly shows on my BMO account when in an Interac transaction.

I don’t know if something like this shows on Hubert. I don’t like or trust Interac, is unlikely I’ll ever use it at Hubert. Do banks and credit unions have different rules?

Edit.
Hubert’s Volkswagen software option shows no limits while in a Interac transaction.

Jim Sherat said
thanks for weighing in ... so a few things:
2. CSR said the reason I could not see all the GIC details, [similar to screen capture posted by Case1030 above] was because the GIC was purchased, online, so prior to the merger.

3. Interest will be posted this evening, not like early a.m. prior to changes, and I think this was covered somewhere earlier in this thread, so that's fine.

  

2. is BS, I have that info now for all my GICs I checked and they were all open pre-merger.

3. Mine posted next business day.

Not surprised the CSR lied to you, it's been my experience since the merger as well.

yeah, not sure if I was lied to re lack of detail for my pre-merger GIC ? CSR's lack of knowledge, a guess? , who knows. Interesting that Norman1 also can see the details, on his pre-merger GICs
Regardless, too many red flags, and loss of functionality. [control], less secure method of identifying the caller, etc. for me.
For these reasons, I requested principal, quarterly interest, small saving account amount, be immediately transferred to my linked FI account.
My wife and I will keep our Memberships [$5] to keep other accounts at zero balance open for now; will check in on this thread from time to time to see if there might be a reason to return. With zero progress, after 3 months, in restoring Hubert's much superior online experience, there was no reason to stay..

serendipity said

@phrank
Lied? Really? Like an outright lie?

As much as Hubert says the core Hubert employees are handling the Hubert business. Bottom line they have the mass merged Access employees handling the Hubert business as well. And the one I talked a few weeks ago was far from the classy Hubert employee. I requested a call back from a manager and was called back by a Hubert supervisor.

What I find now a days is incompetent answers and service because of:
1. Poorly trained employees
2. Ones that bluff it off
3. Ones that don’t dig in depth to find you a solution
4. Ones that are afraid to ask a supervisor in fear of their job
5. Ones that just don’t care.

So what was it?  

Yes, lied.

I didn't say outright lie. I said lied.

If you make something up in order to end a phone call as a CSR, that's a lie and that fits all of your numbers. They intend to have you believe they know what they are talking about in order to end the call. It doesn't matter what the reason is, that is the intention to mislead and thereby control your behaviour. That is the very definition of a lie.

I was responding to, the CSR told the customer the info wasn't being displayed because it was a pre-merger account. This isn't true, so how could they think it is true? Most likely they made it up for whatever reason, to end the call. That is a lie. Even if they believed it to be true because they weren't doing their job and didn't confirm this fact because someone else told them this was the case, that is still a lie because somewhere along the line someone had the intent to end a conversation by making up this information and thus a lie was born. It's a lie no matter how much lipstick you put on it.

It could also be an outright lie, but I didn't say that and really, why the need to be such a stickler? I find it odd for someone to so vehemently believe that a CSR couldn't possibly be lying.

Or just incomplete information being given.

I asked a CSR about etransfer limts and was informed that it was 6000 $ per etrans. They did not say that it was SEND or REQUEST... limit is 6000 $ Send and only 3000 $ per request from external bank. That caused me a few anxious moments..JUST SAYING.