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Email this8:19 am
July 28, 2022
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Also, we do not receive emails from etransfers until much later, up to 1 hour. Hitting the 're-notify' bell does not help, no matter how many times we try. Access is in full retard mode. Good riddance.
8:38 am
October 30, 2023
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Briguy said
When I call the Hubert phone line they can no longer find me using my old Hubert account number, so they have to use my first and last name. They said that since I was a previous Access member that they probably got rid of my Hubert account. So from that info, and from what other posters have been saying, it sounds like the CS people picking up the Hubert phone line have access to ALL the different FI banking systems. So there's really no reason that Hubert customers can't phone in to the Access phone line on a Saturday, it seems to me. Other than treating Hubert customers as the poor cousins.
LOL. they can't find my "old" Accelerate number either. And my guess is ... when they changed them that I had to do nothing as the new number was still linked to the old one.
More time wasted with HUBAccess
4:47 am
March 17, 2018
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I called in Friday to push some money out from Hubert, and it didn't show as transferred out until Tuesday, and then didn't actually appear in the new account until Wednesday ( today ). Quite a slow process compared to the old self service.
5:19 am
September 7, 2018
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Briguy said
I called in Friday to push some money out from Hubert, and it didn't show as transferred out until Tuesday, and then didn't actually appear in the new account until Wednesday ( today ). Quite a slow process compared to the old self service.
Yup - same thing happened to me. This is the new Hubert.
Sad how they ruined a good thing.
7:49 am
July 28, 2022
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Sounds like their customer service reps are going out of their way to sabotage withdrawals or extend their working days before being let go. Same questions are being asked for 3-4 times: repeat your DOB, repeat your address, repeat your email, repeat your phone number over and over. This is called 'downward spiral'. Access got rid of competition, in a creative way?
7:52 am
February 7, 2019
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YoHoJo said Access got rid of competition, in a creative way?
And deposits ...
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8:21 am
October 30, 2023
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I just reviewed all my push pulls at Oaken PB and PT for both my logins and my wife's.
I tested the Oaken ones yesterday.
NO money in HUB or ACRT HISA!!!!
Money is in my local credit union.
They seem to have a bottle neck with the flow of funds.
I going to stick with pulling funds out at another FI. My last call was with a NON Hubert* employee and was not good, so won't be calling to use my "saved" push pull option that they can't resurrect. And the free etransfer is a feeble and useless replacement for the online experience at Hubert. And no more new business from me. It's all going one way....OUT!!!
Huge disappointment from Hubert...no push pull and no online ordering of quarterlies. And they can't get the programmed back in???
*So what's the BS about no Saturday service for Hubert?? Did I hear the original group is all off on Saturdays??? Yet Mon-Fri you may not be talking to one?
Who ever was at the conference room table and saw all the losses and gains for Hubert customers and okayed those changes is a )*^&&^
And we are now 2 months into the new Hubert????
8:44 am
February 7, 2019
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YoHoJo said
Sounds like their customer service reps are going out of their way to sabotage withdrawals or extend their working days before being let go. Same questions are being asked for 3-4 times: repeat your DOB, repeat your address, repeat your email, repeat your phone number over and over. This is called 'downward spiral'. Access got rid of competition, in a creative way?
I am not happy either with the functionality downgrades at Hubert and I have reduced our deposits there by about 60%. What remains is all in longer term GIC's.
But I must say that whenever I have called on the Hubert number I have always received excellent service from pleasant CSR's.
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9:04 am
October 13, 2023
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cgouimet said
But I must say that whenever I have called on the Hubert number I have always received excellent service from pleasant CSR's.
Me too. I'll be calling tomorrow to redeem/renew a quarterly (unless rates fall overnight) and I expect/hope to get the same service I've always gotten. This should be the last quarterly product I have to play with as they will all be at the current rates. I can't foresee rates going up again. 
9:16 am
October 30, 2023
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So what do you all think Hubert will do, to keep us?
Especially when the natural occurrence of rates going down, happens in the future.
For some that hang in at Hubert....will a 1/4% more from the competition entice you to leave? If Hubert sees the need to go in to damage control will they be leaders, rate wise? That's assuming they have "future planning" in place.
I know Oaken is very aware of what is going on....no doubt they have had an increase of deposits.
When my quarterlies hit the first quarter they are gone and it's close to $100,000. And a number of TFSA's on top of that, in a couple of months. I really liked them and patronized them a lot.
9:26 am
October 13, 2023
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serendipity said
So what do you all think Hubert will do, to keep us?
If that's for me...I'm not leaving. I like the products and am satisfied with Hubert for what I use it for. Granted, I liked some of the features pre-merge but I also like some of the features post-merge. Having said that, I'm not a chaser of rates across dozens of institutions and can't be bothered with "special offers". I'm also patient and understand there will always be necessary tweaks and fixes when things like a merge happen.
On a possible positive side for the future, once all the people that are having so many problems have left and stop calling, the wait times ought to decrease as well.
3:49 pm
January 10, 2020
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serendipity said
So what do you all think Hubert will do, to keep us?
Nothing. Business as usual.
If deposits fall below their lending needs, they will raise rates.
When they have enough for their lending needs, they will lower rates.
Doubt they even look at this thread. They don't care if a handful of people are not happy and going to withdraw a few hundred K. It's chump change to them, they have $11 billion in assets.
Their rates are set by following strict policy.
6:56 pm
October 30, 2023
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My guess is....they are watching. Hubert used to watch and post as did Oaken. Sure a handful .... the general feeling is out there for Hubert to review. I am sure many Hubert/Accelerate customers are out there, and don’t know about this site.
Disclosure. After a better look at my lack lustre estate planning, I decided to reduce my Manitoba accounts about a year ago and pull out all except cash and quarterlies. <= easy to turn to cash and move out. And was going to transfer out 80% of RRIF. But now have decided it all goes. I also had to correct some CDIC potential clashes. I don’t believe in putting all my eggs in one basket ... and haven’t. But this Hubert “inconvenience” is getting close to 2 months, of a far from smooth conversion. And I still have to manage things at 4 other FIs. Hubert is far too time consuming. And over the years I have only given an FI one mistake...and I move on. And Hubert is way over.
11:02 pm
September 28, 2023
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serendipity said
My guess is....they are watching. Hubert used to watch and post as did Oaken.
I hope they still do watch, but I have a feeling they don't.
They are too busy shopping for the next merger or co-ordinating the next integration to force us all into the Access mold, to monitor or care about our opinion. I believe the Hubert staff still mean well, but are stifled by their new overlords. Access has grown too much too fast. They are becoming the very large impersonal organization (like the Big5) which is what all the little credit unions (that they are swallowing up) were set up to be an alternative to.
12:07 am
August 4, 2010
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Remember, all the little cuddly credit unions being swallowed up are agreeing to it. All the IT and other investment to provide the services everyone wants them to provide is going to require a certain amount of scale - there's probably a lot of pressure on the smallish credit unions, thus a lot of mergering.
FWIW, I had a couple quarterly GICs with interest payments due Wed Nov 22. They showed up in the early hours Thursday, dated the 22nd. Seems like those transactions are being batched up and will hit the display systems overnight - whether next calendar day or next business day would be a question. It may not be what you want, or what the old system did, but it's a perfectly plausible model, and may depend on how all their various bits are being batched, settled and resolved under the hood. I suspect if I had called in on the 22nd to cash in the GIC the full amount would have been available, even though that day's interest payment wasn't showing to me yet - I've got to call them in the morning, and I'll ask.
10:26 am
October 13, 2023
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Did a quarterly GIC redemption and ordered a new one this morning just after 9 CST. As of noon CST, the redemption, complete with the accrued interest (due today 23rd), shows up in the HISA transactions as well as the debit for the new GIC. The new GIC will very likely be posted overnight.
11:56 am
February 4, 2017
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Case1030 said
If that's for me...I'm not leaving. I like the products and am satisfied with Hubert for what I use it for. Granted, I liked some of the features pre-merge but I also like some of the features post-merge. Having said that, I'm not a chaser of rates across dozens of institutions and can't be bothered with "special offers". I'm also patient and understand there will always be necessary tweaks and fixes when things like a merge happen.
On a possible positive side for the future, once all the people that are having so many problems have left and stop calling, the wait times ought to decrease as well.
Agree. I have better things to do than play musical chairs with FIs for a few extra bucks. I have enough aggravation dealing with my local brick& mortar CU.
5:47 am
January 1, 2018
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Not sure why this lengthy thread stopped abruptly on Nov 23rd. Are there not still many issues for Hubert only online customers?
eg. today my one remaining 1yr GIC reached it's 1st Qtrly milestone date. at least I think it did ... there is absolutely zero info online that I can see. ie. no dates, rates, nothing. Is it just me ?
6:24 am
February 7, 2019
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Jim Sherat said
Not sure why this lengthy thread stopped abruptly on Nov 23rd. Are there not still many issues for Hubert only online customers?eg. today my one remaining 1yr GIC reached it's 1st Qtrly milestone date. at least I think it did ... there is absolutely zero info online that I can see. ie. no dates, rates, nothing. Is it just me ?
Saw your post and went to Access to test it out. I logged in successfully at 09:22.
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