Integration weekend: Sep 22-24, we've been warned! | Page 29 | Hubert Financial | Discussion forum

Case1030 said
Sure to send some further off the deep end...

"SERVICE DISRUPTION: – A banking system upgrade is scheduled for Sunday, November 19. During the 2AM to 2PM maintenance window online and mobile banking will be unavailable."  

We wouldn’t want to push them too hard would we, during their continuous vulnerable times. Ha

I guess the flack from the unannounced maintenance last Sunday has caused them to make an effort to be informative.

Too bad all the other issues got swept under the carpet. Or are they just not brave enough to list issues and check off when solved. They must look like fools to the financial industry.

@canadian.100

You would think that they would re institute being open on Saturdays until they resolve all the issues.

I assume when you went into the quarterly GIC you looked at "transactions" and saw no posting of interest?

I have quite a few of them what was money needed, but not right away so rather than in HISA I put it into quarterlies, because of the higher earnings. I cashed all of mine in awhile ago to for two reasons ..... to re invest at the higher rate .... to be all paying interest and maturing on the same date. I had to do over the phone.

But in my quest ( a very solid decision ) to get out of Hubert I think I will put some into CWB (still need to open the accounts though) and put that money in their floating rate GIC's. That rate is better than Huberts HISA but not as good as their quarterlies.

So I need to be ready at the end of the first quarter.

You should be able to TRUST your FI vs monitoring and chasing because of their new weaknesses. And where is their communication of "we know it's happening" and "we are fixing it"?

It's your decision to leave or not. But I would suggest that you plan, where to go to and if you go with a CDIC FI, do you have the room to not exceed etc etc.

As mentioned before Hubert is 1 of 7 that have recently amalgamated to Access, so I see the core group of Hubert will be watered down with CSR's from all across Manitoba answering our calls. And that has started.

With in a few months I will have pulled out a LOT of money.

Good customer service, customer retention and respect. And show that they care. The company I used to work for would do what ever to keep customers happy ... including over time ... and calling more into work. It's not that costly vs what they will lose.

canadian.100 said

Well actually I did phone today because Access Credit Union has reps working on Saturday and I figured maybe they would be able to correct - and that would be done without having to hold for a long time on the phone Monday - I spoke to a person and she said I would have to phone next week because the specific people who service the former Hubert are there only Monday to Friday. I did tell her the problem (interest not recorded for the quarter) and she said "don't worry about it" "it will get corrected". So I will follow the advice "Don't Worry, Be Happy!" When I am out of Hubert I will definitely smile and be happy.   

I'm a member of both Access and Hubert from before the merger, so it would be interesting what would happen if I phoned on a Saturday but my issue was with a Hubert 1 yr cashable GIC. I have a feeling they would tell me to call back on the Monday. Otherwise it would be easy for all the Hubert members to open up a chequing or savings account at Access to get an extra day a week access.

I tried calling Hubert on Friday, and the first time I called I was about 19 in the queue and they called me back after about 45 min, but something happened and we got disconnected. They didnt call me back so I phoned again and I was 17 in the queue, and they finally phoned me back about 2 hr after the start.

cgouimet said
With y'all formerly Happy Savings folks seeking happiness elsewhere, Access just might be able to find the ways to restore former rate competitiveness and features for them of us hanging on and then do even better to bring y'all back.

Maybe perhaps kinda dreaming, heh?  

lol. Yup. My last 2 calls pushed me off the fence and I told the supervisor that called me back....she actually asked what could they do to keep me. I did not respond.

This is what I would like. Every GIC that I have that is at a lower rate than what is currently posted.....apply the higher rate to those GIC's.

serendipity said
Good customer service, customer retention and respect. And show that they care. The company I used to work for would do what ever to keep customers happy ... including over time ... and calling more into work. It's not that costly vs what they will lose.  

When I was a young lad working with customers my boss told me there will be some that are just not worth the effort and angst to try to please. He advised to escalate to him if a customer appeared to be going off the deep end (paraphrasing). Only had to do it a couple of times (customers actually appreciated being referred to the owner) and never saw those customers ever again so I don't *know* exactly what happened.

Rail Baron said

The difference was that back before Access, Hubert had at least as good service and hours as Sunova did. Maybe better. Now we're second class citizens in the Access empire.

 

The *point* was that they were two separate entities and calling one to action accounts in the other is not really a reasonable course of action. There is likely a reason Hubert still has their own telephone and email contact. But hey, if people want to waste their own time, the time of the Access CSR and likely make themselves even more angry, feel free to try I guess.

As I said before, it is best to get out of a relationship where one is unhappy. Life is short.

Case1030 said
Having said that, I certainly support a person leaving a situation they are not happy with. It leads to all sorts of anger issues so it's best to just walk away. Good luck with wherever you end up.   

I would say I am disappointed - not "angry". I feel I was lucky to deal with Hubert while they functioned so very effectively. They certainly do not function effectively now. It is no problem at all for me as there are lots of other FIs to deal with.