Integration weekend: Sep 22-24, we've been warned! | Page 26 | Hubert Financial | Discussion forum

How many realize that, although they tried to make it look like they were keeping Hubert and shutting down Accelerate, they actually did the opposite, kept the Accelerate 'format', and only kept the Hubert name!

Prior to the merger: Accelerate was already parners with Access and accounts were 'viewable only' through the Access app, but you had to phone in to get anything done.

Now: Accelerate is gone. Hubert is 'viewable only' through the Access app but you have to phone in to get anything done.

So I doubt they will bring back the great Hubert self serve features that they worked so had to erase!

scrooge said
How many realize that, although they tried to make it look like they were keeping Hubert and shutting down Accelerate, they actually did the opposite, kept the Accelerate 'format', and only kept the Hubert name!

Prior to the merger: Accelerate was already parners with Access and accounts were 'viewable only' through the Access app, but you had to phone in to get anything done.

Now: Accelerate is gone. Hubert is 'viewable only' through the Access app but you have to phone in to get anything done.

So I doubt they will bring back the great Hubert self serve features that they worked so had to erase!  

Or upgrade the Access system to do what Hubert used to do!!!

I agree Hubert is using the inferior Accelerate system with and without some assisted functions.

pooreva said

davidgeorge said
There is a "Messages" section. Can we give Access CU the GIC maturity instruction by sending them a message instead of calling them? 

WHY you are asking HERE when agent is just a click away (chat). Find out and let everybody know...
I prefer calling as I can talk to live person with a name and most likely all calls are recorded so there will be a proof what kind of instructions are provided.  

@pooreva
I think the OP was asking for any one here to "share" their experience and was not looking to have it thrown back at them.

@Davidgeorge
I prefer an email and message as then I have the question and answer in writing that can be stored for future use. A call can easily be denied as ever happening.

Scruge said

I have only a Hubert account. Last weekend I used the online "Create account" to create a new GIC just to see what happened.

I have both....but is irrelevant

The GIC was created at 0.05% less, the same as Briguy. I could not make it joint even though the money was coming from our joint account.

Jeepers not good...you used to be able to make joint online...all you had to do is enter your spouses account number.

Monday morning I received a call from Gisele at Hubert asking if I had intended to create an Access 1 year locked-in GIC instead of a Hubert 1 year quarterly pay GIC.

You created a quarterly online??
I collapsed a number of quarterlies and reinvested the $ at the new higher quarterly rate over the phone. I was asked the same, if I was aware of the higher 1 year rate. I said yes but I wanted the flexibility of the quarterly withdrawal options. hmmm does that mean the quarterly is on its' way out. And every time we take a new one it extends the program??

I said I didn't really know what to expect & I had tried it as an experiment. She moved the money into a Hubert 1 year with a 0.05% higher rate & back dated it while I was on the phone because that's what I really wanted.

That was nice.

My gut feeling is merging credit unions is not easy. Access & Hubert used different software systems. Access is the parent entity so it made sense to keep their software. I believe the Hubert CSRs have been told the old Hubert functionality will be restored once everything has stabilized. I hope that is accurate. 

I say all of the impacts to us were not documented nor were we advised. Crappy job. If you use Oaken you will see the same software. Oaken has the 2025 Cadillac option Access has the 1957 Volkwagen option. They went cheap...and they KNOW it.

Just read this. I think I have an issue with push pull..but have to do more investigation.

But I fund this to be a joke.

Hubert offers a simple value proposition: some of the best online deposit rates. Couple that with a brand focused on simplicity and convenience for our members and easy-to-use services, and you’ve got a marvelous online savings destination! And (as the cherry on top) we’re happy to share that all deposits with Hubert are 100% guaranteed by the Deposit Guarantee Corporation of Manitoba.

A bit more information. On the old Hubert, we had a country like style of conversations with the people there....most out of or very near Selkirk. Nice, reasonable, and helpful. Today Access is a quagmire of 7 mergers and who knows who you are talking to, that has the Hubert touch ... that original group is only going to get diluted to a new and much poorer level of service as I recently incurred.

Some are trying hard and are overly sucky vs "listening to what is said" and actually helping you. Basically the call I had a couple of days ago, the CSR just threw everything back at me to solve only to find out the CSR is incompetent or has poor training as the answer laid within the walls of the new Access FI after I asked a logical question about exceptions. I did not appreciate an overbearing idiot talking to me vs listening and resolving by asking to escalate the issue. Nor do I appreciate all the "I guess so's", "maybe's" and "yes it could have".

Just a warning.....if you have Accelerate Cheques or push/pulls set up you may find that they won't flow very will!!

For customers that had both Hubert and Accelerate, there is more work to do and more difficult to push or pull as you now have to check what account your money is in and then use the correct push/pull. And I am NOT going to use the free eTransfer option as I don't know or see the withdrawal rules of it all...and I don't trust it (at any FI). I think the eTransfer was set up to minimize the exodus. So with this dual HISA, it's the oddest set up that I have ever had. And am hoping to eliminate that odd set up. It's a PITA. Why wasn't all the accelerate stuff converted over to Hubert with new numbers? Problem with RRSP RRIF and TFSA reporting to CRA??

A couple of musts for me:
Put the push pull back in!
Give us a guarantee that quarterlies are going to remain....as I already smell the demise of them.

@phrank

Sounds like we’re talking to same person!

They don’t seem to realize what us out of provincers do BEFORE we are at wits end and make the call. The end result of the amalgamation is total chaos. Then you get an aggressive and incompetent CSR!

I have no problem minimizing or going to zero with them. And I am not going to take their aggressiveness. Sure they are tired with it all...call after call. The worst thing a befuddled CSR can do is dump it all on the customer.

Oaken has the same but better version of software and you get all your answers online.....it’s all there. Joint, successor name etc. And a fantastic certificate that confirms principal, interest to be paid, joint with name, successor, maturity instructions and interest payment schedule (annually or at maturity). The certificate is downloadable and one is mailed too.

And yes I agree. They shot themselves in the foot by merging, with incompetence and customer disrespect, to a crappy system.

serendipity said
Yesterday I did a pull from "FI A".
Today I see the funds are now in "FI A" and they are still in my Hubert Account.
And yes I used the most current version of the Hubert account #.

These guys ... I don't know what to say. I am utterly astonished at their ability to function as a respectable financial institution.  

I always monitor my transfers. Kinda anal that way :):):)

When I initiate a pull at FI 1 from F2, the $ will show in FI 1 before they disappear from FI 2. Similarly, if I do a push at FI 1 to FI 2, the funds always disappear from FI 1 before they appear at FI 2.

The time lag? 1 banking day. So if you initiated on Friday, check Monday.

Nothing unusual here so far from my perspective. Maybe you're just more anxious than usual about Access/Hubert.

cgouimet said

I always monitor my transfers. Kinda anal that way :):):)

When I initiate a pull at FI 1 from F2, the $ will show in FI 1 before they disappear from FI 2. Similarly, if I do a push at FI 1 to FI 2, the funds always disappear from FI 1 before they appear at FI 2.

The time lag? 1 banking day. So if you initiated on Friday, check Monday.

Nothing unusual here so far from my perspective. Maybe you're just more anxious than usual about Access/Hubert.  

ha ha you're correct on that. And right now....Hubert system is DOWN!!
Anal eh!! Me too.