Integration weekend: Sep 22-24, we've been warned! | Page 25 | Hubert Financial | Discussion forum

yes, if i read correctly, the accelerate financial cheque will go away at the end of this year. yes i think to use "new transit number" is more safe beyond this year.

cgouimet said

I currently have links to a Hubert account from EQ and Oaken among others. I attempted today from both EQ and Oaken to establish new links to Hubert/Access. Both use Flinks and in both cases Flinks successfully logs into Hubert/Access and correctly identifies my accounts at Hubert/Access but crashes when attempting to connect to any account.

Thankfully, I didn't remove my existing links before attempting to create new ones.  

Just maybe crashes occurred because both existing links are identical to new accounts? Maybe Flinks do not allow any duplicate links?

There is a "Messages" section. Can we give Access CU the GIC maturity instruction by sending them a message instead of calling them?

pooreva said
Unfortunately agent you talk to on the phone does not do any processing as it was case with old Hubert but instructions are sent to 'back office' or similar.
  

I phoned in to Hubert about a week ahead of maturation time with some GIC instructions, to avoid having to wait on the phone multiple times, and none of them got carried out. So I had to phone 2 more times after the GICs matured to get the new GICs processed. One time I waited about 10 min, the other time I requested a call back which took about half an hour. The agent on the phone was able to process the new GIC while I was talking to him/her. It seems like you can only create a new GIC on the website for Access, not Hubert, which earns 0.05 percent less, so one has to phone in to the Hubert number for the new GIC.

scrooge said

Just curious, did you wait until the day after maturity date to determine that the instructions were not carried out?

Seems that's when they pay interest into accounts now, so possibly also when renewal instructions are carried out.  

Yes, I waited until the day after, and the instructions still hadn't been carried out. So next time my strategy will be pretty much the same, call ahead of time in the hope the instructions get carried out, then the day after the GIC comes due, call again for them to actually carry out the instructions if they neglected to complete them, and have them make it retroactive. I'll only continue this strategy since their wait times aren't unbearable, if they had wait times like iTrade this strategy wouldn't be feasible.

cgouimet said

I had one scheduled for a quarterly interest credit on Nov 6. Interest appeared early Nov 7. I called at 10AM MB time on Nov 7 (2 minute hold!!!!) with instructions to cash out. Sent to back office with promise to process by end of day. It was done by 5PM MB time.  

And, Access just sent me a notification that the pull of those funds I initiated from my tangerine account was just completed.

Today Giselle also said they are working to implement all the previous Hubert features including self-serve GIC creation. There is no deployment date yet.

Scruge said
Today Giselle also said they are working to implement all the previous Hubert features including self-serve GIC creation. There is no deployment date yet.  

I will repeat. The Access system should have met or exceeded what options that both Accelerate and Hubert BEFORE they consolidated. And Hubert system was far superior to what Accelerate offered.

Too late to react?

I hardly think that member to member transfers will keep very many of us from jumping the ship. In my opinion that is NOT a top of the list fix.

A first thing that they, Access, should do is put up the quarterly GICs to do, self serve. That would help confirm “no loss” of them in the long run. Er maybe??

I have a list of losses to ask on my next call or maybe an email to the gentleman who oversees Hubert.

Right now I am 80% going to leave. But of course I have a 2 year wait before that can be completed. But anything that comes due other than RRIF or quarterlies WILL be removed.

So far I have removed $60,000. And no doubt many others have too and for every 17 of us....that equals a million or more. Lol, I did my part.

serendipity said

A first thing that they, Access, should do is put up the quarterly GICs to do, self serve. That would help confirm “no loss” of them in the long run. Er maybe??

  

Scruge said
Today Giselle also said they are working to implement all the previous Hubert features including self-serve GIC creation. There is no deployment date yet.  

I had both Access and Hubert accounts before the merger, so I have the ability to create new "accounts" = GICs when I log in now ( but not the quarterly annual one ) . However, the GICs are with Access, so the interest rate is 0.05 percent less, so I am phoning in. I imagine that Access and Hubert GIC interest rates will eventually be the same so I'll be able to create new ones online once that happens. But I would still have to phone in to not renew the old GIC. I'm not sure if other people in this group have the ability to create new "accounts" or not, theoretically they should since they're logging in to Access, maybe someone can comment.