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11:37 pm
September 28, 2023
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Briguy said
Our bank number is 879 and our transit number is 44857.
Don’t worry; Hubert’s old transit number—45967—still works!
What I read from that is that 45967 will go away, but not anytime soon. If you already have links using this, there is no need to change it (at this time). But setting up new links should use 44857 to avoid having to change it down the line.
7:13 am
February 7, 2019
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everhopeful said
What I read from that is that 45967 will go away, but not anytime soon. If you already have links using this, there is no need to change it (at this time). But setting up new links should use 44857 to avoid having to change it down the line.
I currently have links to a Hubert account from EQ and Oaken among others. I attempted today from both EQ and Oaken to establish new links to Hubert/Access. Both use Flinks and in both cases Flinks successfully logs into Hubert/Access and correctly identifies my accounts at Hubert/Access but crashes when attempting to connect to any account.
Thankfully, I didn't remove my existing links before attempting to create new ones.
CGO |
2:23 pm
December 7, 2011
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cgouimet said
I currently have links to a Hubert account from EQ and Oaken among others. I attempted today from both EQ and Oaken to establish new links to Hubert/Access. Both use Flinks and in both cases Flinks successfully logs into Hubert/Access and correctly identifies my accounts at Hubert/Access but crashes when attempting to connect to any account.
Thankfully, I didn't remove my existing links before attempting to create new ones.
Just maybe crashes occurred because both existing links are identical to new accounts? Maybe Flinks do not allow any duplicate links?
2:41 pm
February 7, 2019
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8:13 am
May 20, 2016
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8:24 am
February 7, 2019
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8:59 am
April 2, 2018
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davidgeorge said
There is a "Messages" section. Can we give Access CU the GIC maturity instruction by sending them a message instead of calling them?
WHY you are asking HERE when agent is just a click away (chat). Find out and let everybody know...
I prefer calling as I can talk to live person with a name and most likely all calls are recorded so there will be a proof what kind of instructions are provided.
7:58 pm
March 17, 2018
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pooreva said
Unfortunately agent you talk to on the phone does not do any processing as it was case with old Hubert but instructions are sent to 'back office' or similar.
I phoned in to Hubert about a week ahead of maturation time with some GIC instructions, to avoid having to wait on the phone multiple times, and none of them got carried out. So I had to phone 2 more times after the GICs matured to get the new GICs processed. One time I waited about 10 min, the other time I requested a call back which took about half an hour. The agent on the phone was able to process the new GIC while I was talking to him/her. It seems like you can only create a new GIC on the website for Access, not Hubert, which earns 0.05 percent less, so one has to phone in to the Hubert number for the new GIC.
9:25 pm
January 10, 2020
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Briguy said
I phoned in to Hubert about a week ahead of maturation time with some GIC instructions, to avoid having to wait on the phone multiple times, and none of them got carried out. So I had to phone 2 more times after the GICs matured to get the new GICs processed. One time I waited about 10 min, the other time I requested a call back which took about half an hour. The agent on the phone was able to process the new GIC while I was talking to him/her. It seems like you can only create a new GIC on the website for Access, not Hubert, which earns 0.05 percent less, so one has to phone in to the Hubert number for the new GIC.
Just curious, did you wait until the day after maturity date to determine that the instructions were not carried out?
Seems that's when they pay interest into accounts now, so possibly also when renewal instructions are carried out.
6:55 am
March 17, 2018
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scrooge said
Just curious, did you wait until the day after maturity date to determine that the instructions were not carried out?
Seems that's when they pay interest into accounts now, so possibly also when renewal instructions are carried out.
Yes, I waited until the day after, and the instructions still hadn't been carried out. So next time my strategy will be pretty much the same, call ahead of time in the hope the instructions get carried out, then the day after the GIC comes due, call again for them to actually carry out the instructions if they neglected to complete them, and have them make it retroactive. I'll only continue this strategy since their wait times aren't unbearable, if they had wait times like iTrade this strategy wouldn't be feasible.
7:05 am
February 7, 2019
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Briguy said
Yes, I waited until the day after, and the instructions still hadn't been carried out. So next time my strategy will be pretty much the same, call ahead of time in the hope the instructions get carried out, then the day after the GIC comes due, call again for them to actually carry out the instructions if they neglected to complete them, and have them make it retroactive. I'll only continue this strategy since their wait times aren't unbearable, if they had wait times like iTrade this strategy wouldn't be feasible.
I had one scheduled for a quarterly interest credit on Nov 6. Interest appeared early Nov 7. I called at 10AM MB time on Nov 7 (2 minute hold!!!!) with instructions to cash out. Sent to back office with promise to process by end of day. It was done by 5PM MB time.
CGO |
2:49 pm
February 7, 2019
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cgouimet said
I had one scheduled for a quarterly interest credit on Nov 6. Interest appeared early Nov 7. I called at 10AM MB time on Nov 7 (2 minute hold!!!!) with instructions to cash out. Sent to back office with promise to process by end of day. It was done by 5PM MB time.
And, Access just sent me a notification that the pull of those funds I initiated from my tangerine account was just completed.
CGO |
8:41 pm
January 26, 2018
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I called today & there was no wait time before Giselle answered. When I said calling in was difficult she said GIC purchase instructions can be sent by standard email to Hubert@happysavings.ca (as shown at https://happysavings.ca/contact-us/) if the funds are already in Hubert. If the funds are not, complete the Pre-Authorized Deposit Form at https://happysavings.ca/forms-agreements/ and send it by email.
Get there from https://happysavings.ca using
8:47 pm
January 26, 2018
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10:33 pm
November 6, 2023
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Scruge said
Today Giselle also said they are working to implement all the previous Hubert features including self-serve GIC creation. There is no deployment date yet.
Also, I was talking to Hubert the other day and the customer service was very aware of the members’ frustration regarding the loss of the “Member to Member” transfer feature. According to her, this issue is no longer on their back burner, but rather on their "front burner". There is no set date, but she seems quite positive about the potential changes in the near future.
9:16 am
October 30, 2023
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Scruge said
Today Giselle also said they are working to implement all the previous Hubert features including self-serve GIC creation. There is no deployment date yet.
I will repeat. The Access system should have met or exceeded what options that both Accelerate and Hubert BEFORE they consolidated. And Hubert system was far superior to what Accelerate offered.
Too late to react?
I hardly think that member to member transfers will keep very many of us from jumping the ship. In my opinion that is NOT a top of the list fix.
A first thing that they, Access, should do is put up the quarterly GICs to do, self serve. That would help confirm “no loss” of them in the long run. Er maybe??
I have a list of losses to ask on my next call or maybe an email to the gentleman who oversees Hubert.
Right now I am 80% going to leave. But of course I have a 2 year wait before that can be completed. But anything that comes due other than RRIF or quarterlies WILL be removed.
So far I have removed $60,000. And no doubt many others have too and for every 17 of us....that equals a million or more. Lol, I did my part.
9:23 am
October 30, 2023
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serendipity said
Ok....yesterday I did a pull from PT out of Hubert. I want zero cash at Hubert.So I used the process and today I see $33.10 more in PT but still see in Hubert:
Plus + $33.10 and a Minus - $33.10
So am I in over draft or just a Micky Mouse Hay Wired banking system??
Micky Mouse is westerner talk.
Hay Wire is prairie talk.
MacGyver is ...???
I waited a few days to see if the balance came to zero. It did not, so I did a transfer my self. Now is zero and I no more have the unwanted “liability” listed on my account.
3:55 pm
March 17, 2018
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serendipity said
A first thing that they, Access, should do is put up the quarterly GICs to do, self serve. That would help confirm “no loss” of them in the long run. Er maybe??
Scruge said
Today Giselle also said they are working to implement all the previous Hubert features including self-serve GIC creation. There is no deployment date yet.
I had both Access and Hubert accounts before the merger, so I have the ability to create new "accounts" = GICs when I log in now ( but not the quarterly annual one ) . However, the GICs are with Access, so the interest rate is 0.05 percent less, so I am phoning in. I imagine that Access and Hubert GIC interest rates will eventually be the same so I'll be able to create new ones online once that happens. But I would still have to phone in to not renew the old GIC. I'm not sure if other people in this group have the ability to create new "accounts" or not, theoretically they should since they're logging in to Access, maybe someone can comment.
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