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Email this10:43 am
September 28, 2023
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I would guess first hour in the morning, noon hour (people calling during lunch breaks), and the last couple of hours of the day would be when most people call... when I call call centers, I always try to do it mid morning or mid afternoon.
10:52 am
April 14, 2021
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First hour or two on Monday (or first work-day) is usually pretty busy, too; especially after a long weekend.
10:33 am
October 15, 2015
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It doesn't seem like the transaction history is accurate to me. Is that correct?
11:15 am
April 15, 2015
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3 month term on a 1 year GIC came due today.Still havn't posted the 3 month interest as of now.Want to transfer the entire amount out & close out the GIC.Do they wait till midnite tonite to add the accrued interest?
11:51 am
February 7, 2019
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semi-retired said
3 month term on a 1 year GIC came due today.Still havn't posted the 3 month interest as of now.Want to transfer the entire amount out & close out the GIC.Do they wait till midnite tonite to add the accrued interest?
I had one so far. Interest appeared due date +1 day. Call today to instruct CA's out to HISA. Tomorrow pull it out from where ever...
| CGO |
1:19 pm
May 20, 2016
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cgouimet said
I had one so far. Interest appeared due date +1 day. Call today to instruct CA's out to HISA. Tomorrow pull it out from where ever...
Curious, since you already called, why didn't you ask them to transfer the fund to your external account directly over the phone?
I have a 3 month term on a 1 year GIC due next week. I will ask them to transfer entire balance to my external account after I see the interest payment.
1:49 pm
April 15, 2015
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davidgeorge said
Curious, since you already called, why didn't you ask them to transfer the fund to your external account directly over the phone?
I have a 3 month term on a 1 year GIC due next week. I will ask them to transfer entire balance to my external account after I see the interest payment.
I havn't called them.I was waiting for the interest to be posted to the account.
1:49 pm
February 7, 2019
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davidgeorge said
Curious, since you already called, why didn't you ask them to transfer the fund to your external account directly over the phone?
I had tested a $1 pull but I wanted a much bigger DIY test. And, I wanted those $ to go to Oaken.
Besides, as much as I like talking to pleasant and effective Hubert/Access CSR's, I want DIY functionality
| CGO |
4:54 pm
April 2, 2018
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Yes... the whole system is really screwed up!
I had 1y GIC 3-months term today. No interest showed up.
Called agent and was informed interest is processed BUT will appear on account tomorrow. Agent was ABLE to tell me exact interest I will receive and that matched what I track in my Excel sheet to the cent.
Since I wanted to redo all my GIC with better interest, process is as following:
- Call agent
- Tell him/her you want to collapse GIC #such-and-such.
--- Agent assured me WHEN GIC is collapsed interest will be automatically added and the whole amount (principal+accrued interest) will be transferred to my HISA.
- I bit a bullet and asked agent to collapse all my GIC.
- After consolidating all GICs+interests called again with instructions how to spread funds to new GICs.
- Agent again assured me that instructions will be executed today but if they are way too busy all will be done next business day (tomorrow) and backdated.
- Logged in the evening and all was done per my instructions. Since my instructions (collapse and open) were most likely consolidated into one message I did not have a chance to see total on my HISA but at the end all matched and was done as I was expected.
Unfortunately agent you talk to on the phone does not do any processing as it was case with old Hubert but instructions are sent to 'back office' or similar.
Talked to two different agents and have to say both were VERY PROFESSIONAL and reassuring everything will be done as per my instructions. It will be interesting to see will interest appear in a statement but NOT being able to see interest right away is really BAD business. It is a pain for customers and agents to go GIC by GIC and tell you what interest is. So I definitely suggest in case you do have GICs to track everything in spreadsheet and know exactly what to expect.
Yes, I am staying with Hubert for a time being as I am sick and tired to jump from FI to FI, opening and closing accounts chasing better interest. That was fun some 10-15 years ago but not anymore.
5:51 pm
October 30, 2023
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cgouimet said
davidgeorge said
Curious, since you already called, why didn't you ask them to transfer the fund to your external account directly over the phone?
I had tested a $1 pull but I wanted a much bigger DIY test. And, I wanted those $ to go to Oaken.
Besides, as much as I like talking to pleasant and effective Hubert/Access CSR's, I want DIY functionality
Right on!!!!!! Good customer service. And I DO AS WELL want DIY. But step backwards affected DIY. They are trying hard...but what can I say....it’s all screwed up here and there. Other FIs must love the Hubert exodus.
I called today to confirm the account numbers on the two voided cheques as to where they connected to...Accelerate or Hubert.
I needed the info so I can set up push/pull for a newly opened People’s Bank Account.
Then I decided to look at the account numbers on the voided cheque’s vs the actual old Accelerate cheques that I have and also against my push/pull set ups at Oaken and People’s Trust. I like consistency and all I can say is, what an F’ing mess. Which only pushes me more to totally move away from the new Hubert.
I do banking and bills every Thursday and as I sit here with a beating headache....I ask myself....how do I get money IN to Hubert. Is much harder than taking it out. Hmmmmm
My main source if money is BMO and VanCity. Neither have push/pull and I am simply not interested in etransfer, etransfer fees or knowing what the etransfer rules are!. Taking out push/pull at Hubert is dumb dumb dumb and inconvenient!
The future for me and Hubert is bleak.
I still think they should move all of our existing GIC rates to equal the current rates being offered.
10:30 pm
September 28, 2023
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davidgeorge said
Curious, since you already called, why didn't you ask them to transfer the fund to your external account directly over the phone?
If your external account has pull functionality, I would use that. Hubert's phone transfers get the job done but are quite slow to process (2-3 business days).
12:05 am
February 7, 2019
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everhopeful said
davidgeorge said
Curious, since you already called, why didn't you ask them to transfer the fund to your external account directly over the phone?If your external account has pull functionality, I would use that. Hubert's phone transfers get the job done but are quite slow to process (2-3 business days).
Yes, the "Good ol days" of the Hubert CSR saying you may now refresh your screen to see the job done ...
| CGO |
11:52 am
October 30, 2023
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Ok....yesterday I did a pull from PT out of Hubert. I want zero cash at Hubert.
So I used the process and today I see $33.10 more in PT but still see in Hubert:
Plus + $33.10 and a Minus - $33.10
So am I in over draft or just a Micky Mouse Hay Wired banking system??
Micky Mouse is westerner talk.
Hay Wire is prairie talk.
MacGyver is ...???
1:06 pm
April 15, 2015
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semi-retired said
3 month term on a 1 year GIC came due today.Still havn't posted the 3 month interest as of now.Want to transfer the entire amount out & close out the GIC.Do they wait till midnite tonite to add the accrued interest?
Interest was added as of today.Called Hubert at 2 this PM.Was #6 in line.5 minutes on hold.Talked to agent & explained what I wanted to do.Cashed in 1 year GIC at 3 month term.Over to HISA,& then transferred total to BMO.Did the same with the wifes GIC.I asked what banks (5) I had hooked up for transfers in & out & she gave me the entire list.Clients don't have access to the list on file.I never thought to have that list on my file before the switch over in Sept.Will post date when transferred money is in BMO.
1:34 pm
April 2, 2018
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semi-retired said
I asked what banks (5) I had hooked up for transfers in & out & she gave me the entire list.Clients don't have access to the list on file.I never thought to have that list on my file before the switch over in Sept.
Well... if YOU do not know which FI are linked to your Hubert account then ... whatever...
1:52 pm
February 7, 2019
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semi-retired said
Interest was added as of today.Called Hubert at 2 this PM.Was #6 in line.5 minutes on hold.Talked to agent & explained what I wanted to do.Cashed in 1 year GIC at 3 month term.Over to HISA,& then transferred total to BMO.Did the same with the wifes GIC.I asked what banks (5) I had hooked up for transfers in & out & she gave me the entire list.Clients don't have access to the list on file.I never thought to have that list on my file before the switch over in Sept.Will post date when transferred money is in BMO.
A learning event ...
You need to document everything in your finances (assets, institutions, accounts, contacts, etc) so that if someone has to take over your finances there is a map of where everything is and directions on how to get there and how to move stuff around on that map ...
The kind of stuff you'd kinda like to know if you became designated driver for someone else ...
| CGO |
7:11 am
October 30, 2023
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cgouimet said
A learning event ...
You need to document everything in your finances (assets, institutions, accounts, contacts, etc) so that if someone has to take over your finances there is a map of where everything is and directions on how to get there and how to move stuff around on that map ...
The kind of stuff you'd kinda like to know if you became designated driver for someone else ...
Absolutely. And make sure your Word and Excel passwords are known.
7:22 am
May 22, 2015
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Today I check my RRIF savings account, I cannot find my interest, even the interest is only small amount. The amount shown on my other savings accounts, Term deposits are correct.
very confusing.
3:54 pm
March 17, 2018
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Alexandra said
My "Hubert" linked account with Tangerine was a success!! Thanks for suggesting it. I will now be able to transfer my yearly GIC interest payments with Hubert into my Tangerine HISA!! So problem solved. FYI, The linked F.I. with Tangerine is "Accelerate Financial" so I used the new transit number of 44857 and bank number 879.
I just checked the FAQ on Hubert's website:
What is Hubert’s bank and transit number?
Our bank number is 879 and our transit number is 44857.
Don’t worry; Hubert’s old transit number—45967—still works!
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